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Lee Heriaud owns and operates 16 restaurants in the Phoenix area. Lee began his career working for a McDonald's operator and purchased his first restaurant in 1988.
"No matter what brings a customer into my restaurant, it's the experience they have that makes them decide whether or not to come back."
"It's critical that I create a customer-focused culture for my Restaurant Managers and Crew. As a restaurant owner, when you satisfy customers and delight them beyond their expectations, they develop a loyalty to McDonald's and insist on coming here and nowhere else. That builds your business and profits."
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