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| People is the first P in our global business strategy—the Plan to Win. That's because our success as a business depends on the people who work "under the Arches." We invest in their growth and job satisfaction so they can realize their full potential and make every customer's experience in our restaurants delightful every time. |
Our global People Principles provide a framework for our people-related programs and practices worldwide. They reflect our commitment to an inclusive, supportive workplace environment and to recognizing and rewarding good performance.
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Restaurant crew and shift manager
McDonald's Brazil |
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The McDonald’s System provides employment and growth opportunities for vast numbers of people—more than 1.5 million worldwide. Approximately 73% of them are employed by our independent owner/operators.
In our restaurants, people can learn what it takes to succeed. Many move on to careers in other fields, taking with them essential workplace skills and values. Others move up within the System. More than forty percent of our worldwide top management team started as crew members, including: |
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- Chief Restaurant Officer Jeff Stratton.
- The President of McDonald's Asia, Pacific, Middle East and Africa.
- The Executive Vice President/COO of our U.S. business.
- Two of our three U.S. Division Presidents.
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| McDonald's opens the doors to opportunities beyond the Golden Arches. We're sponsoring a worldwide competition to discover, recognize and reward the most talented singers employed in our restaurants. To find out more and hear some of the finalists, watch the CBS News feature on the contest. |
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Training and Development
Our training programs teach employees the skills they need to do their jobs well. They also instill our core commitments, including a fair, open, and supportive work environment. Beyond this, they develop basic workplace skills that are a foundation for success anywhere—customer service, responsibility, teamwork, time management, problem-solving, and communication.
Our core curriculum provides a structured pathway from crew to mid-management and beyond. Each step includes specific learning objectives, training materials, and evaluation tools, all of which are translated and adapted to reflect local cultures and operations standards.
We have our own learning academy—Hamburger University (HU). It has seven campuses around the world. Course materials are available in 28 languages, and class discussions may be simultaneously translated into as many as six languages. We also have 139 country and regional training centers that provide training based on the HU restaurant management curriculum.
One indicator of the quality and content of HU courses is the fact that they are recommended for academic credit or otherwise officially recognized by various national organizations, major universities, and other training institutions.
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| Fortune magazine has ranked McDonald's among the top companies for leadership development in the U.S. and worldwide. Read what our Chief Human Resources Officer has to say about our commitment on our CSR blog. |
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In 2005, the American Council on Education (ACE)—the largest higher education association in the U.S.—extended recommendations for college credits to all McDonald’s restaurant management and mid-management courses. These credits can be applied toward a college degree. We are currently the only restaurant organization in the U.S. with recommendations for college credit from ACE. |
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