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| 1. Resources and Recognition |
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- Managers treat employees as they would want to be treated.
- Employees are respected and valued.
- Employees are recognized formally for good work performance, extra effort, teamwork, and customer service.
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| 2. Values and Leadership Behaviors |
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- All of us act in the best interest of the company.
- We communicate openly, listening for understanding and valuing diverse opinions.
- We accept personal accountability.
- We coach and learn.
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| 3. Competitive Pay and Benefits |
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- Pay is at or above local market.
- Employees value their pay and benefits.
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| 4. Learning, Development, and Personal Growth |
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- Employees receive work experience that teaches skills and values that last a lifetime.
- Employees are provided the tools they need to develop personally and professionally.
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| 5. Resources to Get the Job Done |
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- Employees have the resources they need to serve the customer.
- Restaurants are adequately staffed to allow for a good customer experience as well as to provide schedule flexibility, work-life balance, and time for training.
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