McDonald's Customer E-mail Center Terms and Conditions
U.S. E-mail Box Only: McDonald's Customer E-mail Center is presently available only to McDonald's customers located in the U.S. To share feedback regarding a McDonald's restaurant located outside the U.S., please refer to the list of McDonald's International Offices.
Hours of Service for McDonald's Customer E-mail Center: Monday through Friday, 8:30 am to 5:00 pm Central Time.
Submission of Ideas: McDonald's values customer feedback. However, McDonald's will not accept or consider unsolicited ideas, suggestions, or materials, so we must ask you not to send us your ideas for our business. We hope that you understand that it is the intent of this policy to avoid the possibility of future misunderstandings when products or other McDonald's promotions or initiatives developed by McDonald's professional staff might seem to others similar to their own creative work.
These Customer E-mail Center Terms and Conditions do not replace but supplement McDonald's Internet Site Terms and Conditions or Fine Print.