- McDonald’s unveils major study into the world of work among 4,000 UK adults aged 16 and above and 1,000 McDonald’s employees across the UK
- Only 6% of people working the traditional 9-5; with sociable workplaces and greater flexibility topping workplace wish-lists
- McDonald’s launches Flexible Working events in partnership with campaigner Anna Whitehouse (Mother Pukka)
New research released today by McDonald’s UK, reveals more than half of UK adults want to move away from traditional working patterns, choosing jobs that enable them to work more flexibly and prioritise commitments outside of work.
As one of the largest employers in the UK with a multigenerational workforce of more than 120,000 people, McDonald’s wanted to better understand working lives in the UK today and how this will shift in the future.
This study was conducted in July and August, with YouGov as well as with McDonald’s employees. To further understand and meet people’s needs from work today, McDonald’s will also be working closely with flexibility campaigner Anna Whitehouse (Mother Pukka), the CIPD, Working Mums and Youth Employment UK.
Shifting working patterns
Jobs that offer earlier starts and a shorter working week most appealing to job seekers; with only 6% of people working the traditional ‘9-5’
- More than half of people (58%) in full-time employment would like to start earlier than 9am and finish earlier than 5pm
- Starting at 8am and finishing by 4pm was the most popular option chosen by 37% of respondents – with 21% opting for a 7am start, finishing at 3pm
- If given the option, just under half of UK adults (48%) would prefer to work a longer day in return for a shorter working week
Social workplaces, proximity to home and pay are the top priorities
People want to work closer to home with jobs that allow them to juggle commitments outside work:
- A sociable workplace ties with pay as top criteria for ‘good jobs’ among almost two-thirds of all adults (63%), closely followed by flexibility to work the hours and patterns that suit (61%) and a convenient location (60%)
- Flexibility is an everyday part of working life, with almost half (42%) of people working flexibly in one form or another, such as job sharing or compressed hours
- It is important to people of all ages and life stages, with four in five parents (78%) and students (83%) stating that flexible working allows them to juggle work with family commitments and studying
- With a call for more… 7 in 10 people (70%) would like to work more flexibly in the future whilst two thirds of employees working flexibly (69%) say it encourages them to stay in a job for longer and improves their motivation levels (57%). 65% of UK workers say it would improve their wellbeing and satisfaction at work
- However, barriers remain. Almost a third of workers (31%) don’t believe their employer would let them work flexibly or don’t feel able to ask to change the way they work
A survey of 1,000 McDonald’s employees supports the UK findings. A social workplace topped their priorities (58%), closely followed by the flexibility to work hours that suit them (52%). The ability to develop new skills, such as team work and communications skills, was also a key factor for over half (51%).
Paul Pomroy, CEO of McDonald’s UK & Ireland, commented:
“People are looking for jobs that work for them. This research reflects our belief that to attract, retain and motivate, employers need to create opportunities that genuinely work for people whatever their age, life stage, or ambition. The business case is clear, as are the links to improved happiness and wellbeing – people simply don’t want to work 9-5 anymore. They want to work more flexibly, but that doesn’t diminish ambition, desire or opportunity to progress,
“We will continue to create jobs that suit different lifestyles and life stages, whether it’s parents looking to fit a job around family commitments, a student looking to earn some extra money at the weekend or someone looking to stay with us, progress and take advantage of the training we offer. We will also continue to talk to our people to ensure we understand what works for them. We hire on qualities not qualifications and will continue to offer people a choice between fixed and flexible contracts; as our people have told us they want to make the decision for themselves and choose what works for them.”
Peter Cheese, CIPD CEO and Co-Chair of the Government’s Flexible Working Task Force, commented:
“This survey sheds a strong light on how people increasingly think differently about work, and how work itself is changing. Flexible working is a growing preference for lots of people and provides opportunities to work for many who have other commitments or constraints that make it hard for them to work traditional working patterns. It therefore benefits organisations by giving them access to wider talent pools and creating more inclusive work environments. It's also clear that employees with access to flexible working arrangements are more likely to be satisfied and committed to their organisation.
“However, more organisations need to think about flexible working as McDonald’s have, as uptake of flexible working is still low and most jobs are not advertised as being open to different working arrangements. While government has a role to play in driving change across the labour market, employers also need to take charge, putting flexible working options in place and improving behaviours and attitudes towards flexible working to create a win-win for individuals and organisations.”
To better understand how it can support the changing needs of the UK workforce, McDonald’s has partnered with flexibility campaigner Anna Whitehouse. Anna will also be hosting events in McDonald’s restaurants – with the first on 19th September in London – to provide help and advice on flexible working.
Anna Whitehouse, also known as Mother Pukka, commented:
“Flexible working is not a ‘nice to have’, it’s a fundamental shift that has to happen to the fabric of the working world. We see it as a two-way relationship, businesses trusting their employees and employees taking responsibility to get the job done. We’ve been lobbying the government and spreading the word with our Flex Appeal campaign for three years and we are delighted to be working with McDonald’s using their footprint across the country to help us spread the message further.”
NOTES TO EDITORS
McDonald’s press office – 020 8700 7320 / firstname.lastname@example.org
Teneo Blue Rubicon – 020 7260 2700 / email@example.com
Photography and case studies of McDonald’s employees are available upon request.
About McDonald’s UK:
McDonald’s currently operates over 1,270 restaurants across the UK, serving more than 3.7 million customers every day.
McDonald’s continues to invest in restaurant teams employing over 120,000 people and will continue to recruit 1,000 new managers, many of whom will progress from within the business. Each year the business invests £43 million in training to develop our people.
From April 2017, McDonald’s began to offer employees the choice between flexible or fixed contracts with minimum guaranteed hours. All of our employees have been offered the choice of guaranteed hours or flexible contracts. Interestingly, the majority of our people are choosing to stay on their existing flexible contracts, valuing the ability to work around their other commitments, but a number told us that more fixed hours would help them get better access to financial products such as mobile phone contracts or car loans. Currently, 90% have chosen to stay on flexible contracts.
Since September 2015, McDonald’s has made three significant pay moves, boosting recommended hourly pay for our crew by an average of just under 25%. We always give our biggest pay rises to our youngest people, and regularly review our employees’ pay and benefits to ensure they are fairly rewarded for the work that they do.
Further information on research:
All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 4,295 adults, of which over 2,000 were workers. Fieldwork was undertaken between 27th - 31st July 2018. The survey was carried out online. The figures have been weighted and are representative of all UK adults (aged 16+).