Terms and Conditions


Terms and Conditions for McDonald’s Online Services

(These terms and conditions are applicable to any online purchase from McDonald’s restaurants owned and operated by Fakhro Restaurants W.L.L. In the Kingdom of Bahrain (“Fakhro Restaurants W.L.L.” or “McDonald’s Bahrain”), a McDonald’s Licensee.”)

Last updated: July 2021


By installing, accessing, or using any websites, mobile apps, email newsletters, and subscriptions, and other digital properties on which these terms are posted or referenced (together, “online services”), you are entering into a binding agreement with Fakhro Restaurants W.L.L. (“McDonald’s”, “we”, “our” or “us”) in the Kingdom of Bahrain, which it controls and operates from its headquarters at Fakhro Tower, Building No. 470, 8th Floor, road 1010, Block 410, Sanabis and which is a developmental licensee of McDonald’s Corporation operating in the Kingdom of Bahrain.

By accepting these terms, you also understand and consent to McDonald’s Privacy Statement, which is incorporated into, and part of, this agreement. Our Privacy

The statement describes how we collect, use, and share information.

The online services are not intended to be used by, or targeted to, anyone under the age of 16. You must be at least 16 years old to use the online services. If you are at least 16 but not yet 18 years old (or the legal age of majority if different in your jurisdiction), then you must review these terms with your parent or guardian, and they must understand and agree to these terms in order for you to use the online services.

If you or your parent or guardian do not agree to these terms, then you must immediately stop using the online services and request that McDonald’s close any online services account that you have created. You can request account deletion by sending an email to [mcd.marketing@fakhro.com], please include the email address of the account that you want to be deleted.

1. About the online services.

Availability of products and services.

McDonald’s Products and services are available in many parts of the World. However, online services may describe products and services that are not available worldwide.

Obey the rules of the road.

Whenever you use the online services, you must obey the rules of the road and all applicable rules and regulations. YOU MUST NOT USE THE ONLINE SERVICES WHILST DRIVING OR WHILST BEHIND THE WHEEL OR CONTROLS OF A VEHICLE THAT IS MOVING OR NOT IN “PARK”. In the interest of safety at all times, you should only use the online services when it is lawful and safe to do so.

You are responsible for your devices and accounts.

You are responsible for any devices, software, and services needed to use the online services. McDonald’s does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees, and taxes for your use of the online services, including when we communicate with you by text, email, or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You can only use one online services account and must keep your account information accurate at all times.

McDonald’s right to update or terminate the Online Services.

You understand and consent that (with or without notice) McDonald’s may update, modify or terminate the online services (or your access to them) from time to time, including by pushing updates to (or removing functionality or access from) any McDonald’s mobile app that you have installed on your device.

Updates to these terms. McDonald's may also update these terms at any time and at its sole discretion. If McDonald’s makes material changes to the terms, we will notify you by any reasonable means such as by posting the new terms in the online service. If you do not agree to the changed terms, then you must immediately stop using the online services and request that McDonald’s close any online services account that you have created. To close your account, you can email us at [mcd.marketing@fakhro.com].

Links to job opportunities from the online Services.

The online services may provide links to job opportunities posted by McDonald’s. These opportunities are with us and not with McDonald’s Corporation or other of its partners or developmental licensees. This means that we alone are responsible for setting the job requirements, all hiring decisions, and all other employment-related matters for all of our restaurants.

How to contact us.

If you have any questions or comments regarding the online services, please see the Contact us section in the online services or you can always call on our call center on 17221722


2. Our information practices and communications with you.

McDonald’s Privacy Statement.

These terms incorporate McDonald’s Privacy Statement as part of the terms. Our Privacy Statement describes our information practices, including how we collect, use, and share information.

How we communicate with you.

Through the online services, you may opt-in to receive emails, text messages to the mobile number you provide to us, or push notifications from McDonald’s.

When you opt into any of these types of communications, you understand and consent that you will receive marketing, transactional and other messages from McDonald’s. McDonald’s may use the information you have provided to us to communicate with you in accordance with McDonald’s Privacy Statement.

Opting out of communications generally.

You have a choice in how we communicate with you. You can generally find your communication preferences with instructions on how to opt-out in the profile section of the online service that you use. You may also have the ability to change your communication preferences using your device settings. In addition, our communications themselves may include the opportunity to opt-out. You understand and agree that you may need to separately manage your communication preferences for each communication method. For example, if you opt-out of receiving marketing emails, you may still receive marketing text messages if you’ve opted into receiving them. Whilst we do our best to offer convenient methods for you to manage your communications preferences, you may need to separately adjust your preferences for each online service. Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account. Lastly, please note that if you are receiving communications from other developmental licensees or partners of McDonald’s Corporation, or from McDonald’s Corporation itself, then you will need to opt-out from them directly.

Additional information on text messages. When you opting for any of our text message programs, you understand and consent that you will receive text messages from an automated system. You further understand that your consent is not required to make any purchase. If you wish to withdraw your consent and unsubscribe, please text STOP to the appropriate short code or visit[mcd.marketing@fakhro.com]


3. McDonald’s Offers/ Rewards

These terms describe the McDonald’s Rewards program.

Eligibility and enrolment. In order to enroll in McDonald’s Rewards program, you must register an account to use the online services. Customers who registered an account to use the online services prior to the launch of the McDonald’s Rewards program can enroll by continuing to use the online services on or after the launch date of [McDonald’s Rewards program].

Offers You have the possibility of receiving offers through the online services. The following general terms apply to the offers: (1) the offer may only be available through that particular online service and for the product shown and subject to availability, in participating restaurants only, and until the expiration date; (2) serving times apply (e.g., certain non-breakfast offers may not be available at breakfast serving times); (3) unless otherwise stated each offer expires on redemption; (4) Multiple offers can be used per restaurant visit (5) offers are not transferable; and (6) there is no cash alternative; (7) Offers are only redeemable instore at the counter, kiosk or drive-thru and not when using a Delivery Service. In addition, there may be specific terms & Conditions that apply to the offer which are stated on the app next to the offer.

How to redeem an offer

You redeem an offer when you place your order at the counter or kiosk by scanning the offer QR code or at a Drive-Thru by reading out the alphanumeric code to the crew member taking your order

How to earn points. You will earn points based upon the value of your qualifying purchase at the rate of 10 points for each 1 Bahraini Dinars

You earn points from a qualifying purchase at a participating restaurant when you place your order: at the counter, Drive-Thru, or self-ordering kiosk by scanning your digital loyalty card. You can also earn points on every order you place through McDelivery service, on condition that you are signed in to McDelivery with the same email ID being used on McDonald’s app.

Loyalty card has a maximum number of points collected per day which is only 6 collects from purchases per day.

If you do not follow this process at the time of purchase, you will not earn points or have any recourse to claim the points. There might be a delay before the Points that you earn are added to your account.

Points not received. In case the customer did not receive the points after scanning the card. The customer should share his/her order receipt along with app ID details (name, email address, and phone number) via the contact us portal in the app or send it by email to mcd.marketing@fakhro.com and we will investigate the order and transaction details before we add the points to the customer, we are not responsible if the customer forgot to scan their rewards card after placing the order.

Bonus campaigns or promotions. From time to time, McDonald’s Bahrain or Fakhro Restaurants W.L.L. may offer bonus campaigns or points accelerators that allow you to earn points in new and different ways. Further information regarding any bonus campaign or promotions shall be made available in the context of such a campaign or promotion.

Maximum points you can earn. Your account holds a maximum of [9999] points (“Rewards Ceiling”) at any one time. If making a qualifying purchase will cause you to exceed the Rewards Ceiling, you will not earn points above the Rewards Ceiling.

Redeeming your points. You can redeem your points at McDonald’s Bahrain or Fakhro Restaurants W.L.L. restaurants for free products or a discount on a product from the Rewards Menu (“Redeemable Product(s)”). You must use the McDonald’s app to convert your points to an offer selected from the Rewards Menu.

You redeem an offer when you place your order: at the counter or kiosk by scanning the offer QR code or at a Drive-Thru by reading out the alphanumeric code to the crew member taking your order.

Rewards Menu. The Redeemable Products and how many points are required for each Redeemable Product are contained in the Rewards Menu on the app.


Point expiration. Points expire at the end of the month after the year earned.


McDonald’s is entitled to remove points at any given time if products are returned for any reason and a full or partial refund of the purchase price is given back to the customer. This also applies to the exchange of products, unless the exchange is for products with an equivalent point’s value. This applies to refunds that take place across all sales channels, including but not limited to in-store Front Counter, Drive Thru, Self-Ordering Kiosk and McDelivery.

Suspicious Activity

Fakhro Restaurants W.L.L. or McDonald’s Bahrain is entitled to take any action it considers appropriate, including removing or suspending your account and points accrued if we detect any suspicious activity concerning your account including but not limited to:

(i) Engaging in illegal or fraudulent activities;

(ii) Supplying or attempting to supply false or misleading information, or making a misrepresentation to McDonald’s Bahrain or Fakhro Restaurants W.L.L. or the participating restaurant; or

(iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any reward, benefit or points other than in accordance with these terms and conditions; or

(iv) Excessive earning (via fraud or other means).


Points have no cash value. Points are not transferrable.


You may only have one McDonald’s Rewards account at one time.

You are responsible for updating any change of name, email, or any other details as soon as practicable after the change. McDonald’s Bahrain or Fakhro Restaurants W.L.L. is not responsible for any failure by the customer to update any details in accordance with this clause.

Fakhro Restaurants W.L.L. or McDonald’s Bahrain reserves the right to terminate the Loyalty Program if events beyond its reasonable control mean that it can no longer operate it.

Fakhro Restaurants W.L.L. or McDonald’s Bahrain reserves the right not to accept offer Coupons / Loyalty Vouchers or Loyalty points if in its reasonable opinion the App, offer Coupons / Loyalty Vouchers or Loyalty points has been tampered with.

An account will terminate automatically on the death of the account holder. Points or Loyalty Vouchers earned but not yet redeemed will be canceled. Fakhro Restaurants W.L.L. or McDonald’s Bahrain will close the McDonald’s Rewards account on notification of the account holder's death. Fakhro Restaurants W.L.L. or McDonald’s Bahrain will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.

Fakhro Restaurants W.L.L. or McDonald’s Bahrain retains at all times ownership of all materials and advertising in connection with the Offer coupons, and/or Loyalty Program together with all intellectual property rights in and over the materials and advertising for offer coupons and/or Loyalty Program.

Taking part in the Loyalty Program amounts to acceptance of these terms and to their respective interpretation under the Laws and jurisdiction set out in Law and Regulations of the Kingdom of Bahrain.

You agree that the following shall not be considered to be proper participation in the Offer coupons and/or Loyalty Program:

any purchase (including via a third party (i.e. eBay)), sale, offer to sell, giving away or other dealing with the App or offer coupons and/or Loyalty Points save for as expressly permitted in these terms,

any use for any purpose whatsoever, save as expressly permitted in these terms, of Fakhro Restaurants W.L.L. or McDonald’s Bahrain advertising, a feature is taken from such advertising, and/or of the intellectual property rights in or over such advertising, and

Any breach by you of these terms.

Nothing in these terms shall affect your statutory rights. Fakhro Restaurants W.L.L. or McDonald’s Bahrain may (in its sole discretion) decline to enter into any correspondence save as otherwise stated in these terms.

All instructions, terms, and conditions on any advertising or promotional materials relating to this Promotion form part of these terms although, in the event of a conflict, these provisions shall prevail over all such other instructions, terms, and conditions. Expressions which have been defined above shall have the same meanings when used in such other instructions, terms, and conditions wherever the context admits.

You may, at any time, cancel your account by selecting ‘Delete Account’ in the Profile section of the App. Upon confirmation of cancellation, all accumulated offers, Loyalty Points, and/or Loyalty Vouchers in your account will immediately expire. Accordingly, Fakhro Restaurants W.L.L. or McDonald’s Bahrain recommends that customers members carefully plan all cancellations to avoid unintentional loss of accumulated points. Once expired, the points cannot be reimbursed.

You purchase products directly from restaurants. When you redeem offers or points, you redeem them directly with a participating restaurant and the contract for supplying the products will be between you and the restaurant that accepts your order (and not with McDonald’s Corporation nor any other Members of the McDonald’s System). The restaurant where you collect your products is responsible for preparing the products and providing them to you. The participating restaurant is owned and operated by Fakhro Restaurants W.L.L. [YOU FURTHER UNDERSTAND AND AGREE THAT YOU ARE PURCHASING DIRECTLY FROM RESTAURANTS (AND NOT McDonald’s CORPORATION OR ANY OTHER MEMBERS OF THE McDonald’s SYSTEM) AND NEITHER McDonald’s CORPORATION NOR ANY OTHER MEMBERS OF MCDONALD’S SYSTEM HAVE ANY RESPONSIBILITY ARISING OUT OF OR RELATED TO ANY PRODUCTS THAT YOU PURCHASE FROM RESTAURANTS USING ORDERING.] McDonald’s Corporation (which is McDonald’s parent company), its subsidiaries, affiliates, agents, representatives, and agencies and their officers, directors, and employees are together, “Members of the McDonald’s System”.

About the products in the online services. All products are subject to availability at the restaurant where you collect your order. Some restaurants do not sell all products. Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant. Differences may be due to your device’s display of colors or factors such as the ingredients used, the supplier, the region of the country, and the season of the year.

About the prices in ordering. Each restaurant independently determines its own prices [and independently applies the local sales tax rate or any fees required by law]. VAT Law issued by the Royal Decree No. (M/113) Dated 02/11/1438 H. Certain offers and pricing may not be available for all orders at all locations. In the event, you discover an error in the price of the product charged to you, please contact the restaurant where you purchased the product to seek a refund of the difference.

Refunds and your consumer rights. If you desire to seek a refund for any reason, including if the products are unsatisfactory or for other reasons, please contact the restaurant where you purchased the product regarding any refund due to you. Your legal rights in this respect are not affected by anything in these terms.


4. Ownership and Licenses for online services.

McDonald’s intellectual property ownership.

Any and all rights in the online services are and shall remain the exclusive property of McDonald’s or its licensors. For purposes of clarity, “online services” includes any and all content on the online services, such as but not limited to, text, images, graphics, logos, page headers, button icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, audio, video, data and other materials (together, “Content”) as well as any part of the online services. The online services are licensed, not sold, to you. Nothing in these terms intends to transfer any such rights to or to vest any such rights in, you. You may not take any action to jeopardize, limit, or interfere with McDonald’s or its licensors’ rights.

Your license to use the online services.

Subject to these terms, you are granted a personal, non-exclusive, non-transferable, and revocable license to use the online services solely for your own personal, non-commercial purposes solely in accordance with these terms. For purposes of clarity, “Use” includes access, interact with, and display. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights these terms expressly grant to you. McDonald’s reserves all other rights.

Trademark information.

Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks or trade dress of McDonald’s or licensors. The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners.


5. User submissions and unsolicited ideas

User submissions.

Some online services may allow you to send comments, remarks, suggestions, ideas, graphics, photographs, questions, complaints, or other information posted or communicated to McDonald’s through the online services (together, “submissions”). You understand that by submitting any information to McDonald’s through the online services, you grant McDonald's a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, sublicense to others, modify, translate, prepare derivative works of, publicly display, and publicly perform the submissions, including to use them for any commercial or other purposes whatsoever without approval from or compensation to you or any other person, including to use them for any commercial or other purposes whatsoever without approval from or compensation to you or any other person. McDonald’s will not be required to treat any submissions as confidential.

Unsolicited ideas.

It is McDonald’s policy not to consider unsolicited ideas. While we appreciate you taking the time to consider McDonald’s, we’re unable to review new ideas from outside the McDonald’s system. You expressly waive any and all claims against McDonald’s and Members of the McDonald’s System in connection with McDonald’s consideration, use, or development of any product, design, concept, or other materials similar or identical to your submission now or in the future. Please see McDonald’s FAQs for more information.


6. Acceptable uses and restrictions for online services.

Acceptable uses and other restrictions.

With respect to the online services (which includes content), you may not, and may not allow third-parties, to:

a) Use the online services for any purpose that is unlawful or prohibited by these terms;

b) Delete or change any copyright, trademark, or other proprietary notices;

c) Attempt to obtain ownership or title to the online services, including the content;

d) Use, copy, distribute, republish, display, disclose, upload, post, or transmit the online services in any commercial manner;

e) Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the online services, or combine them with, or incorporate them into, any other programs or services;

f) Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the online services;

g) Transfer, provide, export, or re-export the online services in violations of an embargo, trade sanction, or other technology control or export laws and regulations;

h) Use or launch any unauthorized technology or automated system to access the online services or extract content from the online services, including but not limited to spiders, robots, screen scrapers, or offline readers;

i) Attempt to disable, damage, and overburden, impair or gain unauthorized access to the online services,

McDonald’s network or any user accounts associated with online services.


7. Limitations on liability and disclaimers.

Limitations on McDonald’s liability.


McDonald’s/ Fakhro Restaurants W.L.L. provides the online services “AS-IS” and without any warranties.

The online services may include inaccuracies or errors. McDonald’s/ Fakhro Restaurants W.L.L. PROVIDES THE ONLINE SERVICES "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. McDonald’s/ Fakhro Restaurants W.L.L. DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. McDonald’s/ Fakhro Restaurants W.L.L. DOES NOT WARRANT OR MAKE ANY REPRESENTATION THAT THE ONLINE SERVICES WILL BE ACCURATE, RELIABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE ONLINE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME TOTAL RESPONSIBILITY RELATED TO YOUR USE OF THE ONLINE SERVICES. YOU’RE SOLE REMEDY AGAINST McDonald’s/ Fakhro Restaurants W.L.L. AND ALL OTHER MEMBERS OF THE McDonald’s/ Fakhro Restaurants W.L.L. SYSTEM FOR DISSATISFACTION WITH THE ONLINE SERVICES IS TO STOP USING THEM. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES. Third-party services. The online services may link to or allow you to use third-party websites, downloadable materials, content, social networks, or other digital services (together, “third party services”). These third parties may have their separate terms and conditions or privacy policies that you should review and understand before using them. McDonald’s/ Fakhro Restaurants W.L.L. does not endorse and is not associated with any of these third-party services. McDonald’s/ Fakhro Restaurants W.L.L. HAS AND ALL OTHER MEMBERS OF THE McDonald’s/ Fakhro Restaurants W.L.L. SYSTEM HAVE NO RESPONSIBILITY FOR ANY LOSS OR DAMAGES ARISING FROM OR RELATED TO THESE THIRD-PARTY SERVICES.

Events beyond our control.

McDonald’s/ Fakhro Restaurants W.L.L. AND OTHER MEMBERS OF THE McDonald’s/ Fakhro Restaurants W.L.L. SYSTEM HAVE NO RESPONSIBILITY for McDonald’s/ Fakhro Restaurants W.L.L. FAILURE TO PERFORM any of ITS obligations under these terms caused by or related to any event beyond McDonald’s/ Fakhro Restaurants W.L.L. reasonable control. If such an event occurs, then McDonald’s/ Fakhro Restaurants W.L.L. obligations under these terms will be suspended for the duration of the event; and McDonald’s may, but is not required to, use reasonable endeavors to find a solution by which its obligations under these terms may be performed despite the event.


8. Apple Applications

These terms incorporate and supplement the Apple, Inc.

(“Apple”) terms and Conditions (Available at http://www.apple.com/legal/itunes/us/terms.html#service), including the Licensed Application End User terms therein (“Apple terms”). If you are using the online services through the Apple application (“Apple Application”), you also acknowledge and agree:

Apple has no obligation at all to provide any support or maintenance services in relation to the Apple Application. If you have any maintenance or support questions in relation to the Apple Apps, please contact McDonald’s, not Apple, using the above Support Services details; except as otherwise expressly set out in these terms, any claims relating to the possession or use of the Apple Application are between you and McDonald’s (and not between you, or anyone else, and Apple); and

in the event of any claim by a third party that your possession or use (in accordance with these terms) of the Apple Application infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim;

If the Apple Application that you have purchased does not conform to any warranty applying to it, you may notify Apple, which may refund the purchase price of the Apple Application to you subject to then-current Apple terms and conditions. Subject to that, and to the maximum extent permitted by law, Apple does not give or enter into any warranty, condition, or other terms in relation to the Apple Application and will not be liable to you for any claims, losses, costs, or expenses of whatever nature in relation to the Apple Application or as a result of you or anyone else using the Apple Application or relying on any of its content.


9. Miscellaneous.

McDonald's makes no representation that the online services are appropriate or available outside of the Kingdom of Bahrain. If you use the online services from other locations, you are responsible for compliance with applicable local laws. These terms will be governed and interpreted pursuant to the laws of the Kingdom of Bahrain, notwithstanding any principles of conflicts of law. Although these terms govern the online services as between McDonald’s/ Fakhro Restaurants W.L.L. and you only (and although Apple is not a party to, and no other Members of the McDonald’s/ Fakhro Restaurants W.L.L. System are parties to, these terms), Apple and other Members of the McDonald’s/ Fakhro Restaurants W.L.L. System are third party beneficiaries under these terms and will have the right to enforce against you those rights that McDonald’s holds under these terms to the extent such terms may pertain to them; there are no other third beneficiaries under these terms.

The terms are written in English and Arabic. Any translation of the terms into another language is provided solely for your convenience, and to the extent, there is any conflict between any translations, the English version controls.

On termination of these terms or of your permission to use the online services, all rights granted to you under terms shall cease; however, these terms will continue to apply to your prior use of the online services and anything relating to or arising from such use. Upon termination, all of the rights of McDonald’s/ Fakhro Restaurants W.L.L. and other Members of the McDonald’s System, including all intellectual property rights, proprietary rights, and licenses in these terms shall survive, as well all restrictions on use, all limitations on liability and disclaimers. Each of the terms and conditions in these terms is severable and operate separately. If any of them are unlawful, void, or unenforceable, then the remaining terms and conditions will remain in full force and effect.

If McDonald’s/ Fakhro Restaurants W.L.L. fails to insist that you perform any of your obligations under these terms, or if McDonald’s does not enforce its rights against you or delays in doing so, that will not mean that McDonald’s has waived its rights against you and will not mean that you do not have to comply with those obligations.

McDonald’s/ Fakhro Restaurants W.L.L. may transfer its rights and obligations under these terms to another organization or entity, but this will not affect your rights or our obligations under these terms. You may only transfer your rights or obligations under these terms to another person if McDonald’s/ Fakhro Restaurants W.L.L. agrees in writing.


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