Terms and Conditions for McDonald’s Online Services (USA)

Effective: August 24, 2026

Important: Please carefully read and understand these terms and conditions (“terms”). They contain an arbitration agreement, jury and class action waivers, limitations on McDonald’s liability and other provisions that affect your legal rights.

By installing, accessing or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (together, “online services”), you are entering into a binding agreement with McDonald’s USA, LLC (“McDonald’s”, “we” or “us”), which controls and operates the online services from its headquarters at 110 North Carpenter Street, Chicago, Illinois 60607.

In addition to terms that apply generally to the online services, these terms contain sections applicable to the MyMcDonald’s Rewards program, McDonald’s Text Messaging program, and the McDonald’s Delivery program that apply only with regard to your participation in those programs. The terms for these programs may vary from the terms applicable to the online services generally.

Please also review McDonald’s Privacy Statement, which describes how we collect, use, and share information. By accepting these terms, you also understand and agree these terms will govern any disputes arising out of or related to McDonald’s Privacy Statement.

By accepting these terms, you understand and agree that, as stated in Section 10, you are waiving your right to resolve most disputes (as set forth below) through other processes that could be available to you, such as court actions or administrative proceedings. It also means that you are waiving your rights to a trial by jury or to combine your dispute with others in a class action.

The online services are not intended to be used by, or targeted to, anyone under the age of 18 years old. You must be at least 18 years old to use the online services.

If you do not agree to these terms, then you must immediately uninstall and stop accessing the online services and request that McDonald’s close any online services account that you have created. You can request account deletion by visiting the Privacy Rights Center and making a deletion request or by contacting us at (888) 511-9903.

1. About the online services.

Availability of products and services.

McDonald's products and services are available in many parts of the world. However, the online services may describe products and services that are not available worldwide.

Obey the rules of the road.

Whenever you use the online services, you must obey the rules of the road and all applicable rules and regulations. You must not use the online services while driving or while behind the wheel or controls of a vehicle that is moving or not in “park”. In the interest of safety at all times, you should only use the online services when it is lawful and safe to do so.

You are responsible for your devices and accounts.

You are responsible for any devices, software and services needed to use the online services. McDonald’s does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees, and taxes for your use of the online services, including when we communicate with you by text, email, or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You may only use one online services account and must keep your account information accurate at all times. An email may be required to create an online services account. You are not permitted to register multiple accounts under multiple email addresses.

McDonald’s right to update or terminate the online services.

You understand and consent that (with or without notice) McDonald’s may update, modify, or terminate the online services (or your access to them) from time to time, including by pushing updates to (or removing functionality or access from) any McDonald’s mobile app that you have installed on your device. If you are not satisfied with the online services following such changes, your sole remedy is to discontinue use of those online services.

Updates to these terms.

McDonald's may also update these terms at any time in its sole discretion. If McDonald’s makes material changes to the terms, we will notify you by reasonable means. In addition, McDonald’s will post the new terms in the online service. Please review these terms from time to time to view any changes. If you do not agree to the changed terms, then you must immediately stop using the online services and request that McDonald’s close any online services account that you have created. To close your account, you can visit ‘your profile’ and select ‘delete account’.

Independent businesses own and operate many restaurants.

While McDonald’s operates and controls the online services, it is not responsible for the operation of most restaurants. Most restaurants are instead owned and operated by independent franchisees of McDonald’s and some are operated by McDonald’s subsidiaries (such franchisees and subsidiaries are together, “restaurants”). Each restaurant is solely and independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the products to you, and for any employment-related matters in the restaurant.

Links to job opportunities from the online services.

McDonald's and all restaurants are equal opportunity employers committed to diverse workforces. The online services may provide links to job opportunities posted by McDonald’s or restaurants. These opportunities are with the restaurant alone and not with McDonald’s or its parent company (McDonald’s Corporation). This means that the restaurant that posted the opportunity is solely responsible for setting the job requirements, all hiring decisions, and all other employment-related matters in its business. Neither McDonald’s nor its parent company receives a copy of any application you submit to a restaurant that is a franchisee, neither controls whether you receive an interview or are hired, and neither controls franchisees’ employment policies and practices. Neither McDonald’s nor its parent company employs independent franchisees. If you are hired by a restaurant that is a franchisee, only that franchisee, and not McDonald’s or its parent company (McDonald’s Corporation), will be your employer.

How to contact us.

If you have any questions or comments regarding the online services, please visit the Contact Us section in the online services or you can always visit the Contact Us page.

2. Our information practices and communications with you.

How we communicate with you.

Through the online services, you may opt in to receive emails, text messages to the mobile number you provide to us or push notifications from McDonald’s. When you opt into any of these types of communications, you understand and consent that you will receive marketing, transactional and other messages from McDonald’s. McDonald’s may use the information you have provided to us to communicate with you in accordance with McDonald’s Privacy Statement and California Privacy Notice.

Opting out of communications generally.

You have a choice in how we communicate with you. You can generally find your communication preferences with instructions on how to opt out of various communications in the profile section of the online service that you use. You may also have the ability to change certain communication preferences, such as mobile app notifications, using your device settings. In addition, our communications themselves may include the opportunity to opt out, such as by selecting the “unsubscribe” link in emails, or following the opt-out procedures for text messages described in the McDonald’s Text Messaging Program Terms & Conditions. You understand and agree that you may need to separately manage your communication preferences for each communication method. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. While we do our best to offer convenient methods for you to manage your communications preferences, you may need to separately adjust your preferences for each online service. Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account. Lastly, please note that if you are receiving communications from a McDonald’s franchisee, then you will need to opt out from them directly.

Additional information on text messages.

When you opt in to any of our text message programs, you understand that such text message programs are separately governed by McDonald’s Text Messaging Program Terms & Conditions. You understand and consent that you will receive text messages from an automated system. You further understand that your consent is not required to make any purchase. If you wish to withdraw your consent and unsubscribe, please text STOP to the appropriate short code or contact us. For more information, please visit McDonald’s Text Messaging Program Terms & Conditions.

3. Placing orders for restaurant pick-ups and Mobile Order & Pay (MOP).

This section applies to orders you place using the online services, including in certain geographic areas where you can order ahead via the McDonald’s mobile app or website so the restaurant can start your order ahead of your arrival (excluding delivery). This program is known as “MOP” or the “MOP Program.” Please read this section before you send any orders to restaurants using the online services and/or MOP. Please note that ordering may not be available in all online services. If you are within the geographical areas where MOP is available, the MOP option may be displayed to you. Please refer to the Mobile Order & Pay FAQs for more information on ordering and MOP.

About ordering.

The purpose of ordering (including MOP) is to provide customers with a convenient way of building orders for products in advance and submitting their orders to a participating restaurant. You must register an online services account in order to use ordering (including MOP) on McDonald’s mobile app; however, guest ordering without an account may be available on McDonald’s website. Before you submit an order, you must register a credit card or debit card (either one, a “payment card”) or another payment method that McDonald’s supports to use with your orders. Not all restaurants may choose to make their products available via ordering. Please note MOP may not be available in all geographic areas or through all online services that McDonald’s provides. You may need to enable location services on your device in order for ordering to function properly.

Registering your payment method.

McDonald’s and the restaurants use third-party payment services providers to securely store your payment card information and process your payments to restaurants. You understand and agree that, when you register a payment card, McDonald’s or its third-party payment services providers may verify that the payment card you registered is valid, including by authorizing a low-value, temporary charge. You are able to update your saved payment method information if there are changes to that information (e.g., as a result of a re-issued card with new account numbers and expiration date). Alternatively, McDonald’s and its third-party payment services providers may obtain updated payment method information from your bank or financial services institution provided you have authorized your bank or financial services institution to provide this updated information. You also understand and agree that when you use ordering to make a purchase from a restaurant, that restaurant will be the merchant of record. Restaurants may require information other than your order code to verify your purchase. You represent and warrant that you are of sufficient age and have all legal rights to use all payment methods you register.

You may be able to add funds to your Arch Card to spend at participating McDonald’s restaurants using the Arch Card stored value feature. If you use the stored value features of the Arch Card, additional terms and conditions may apply. For example: there may be limits on the number of cards you can purchase, transaction value, or daily spend; there may be minimum and maximum stored value balance limits; and you may be unable to return, receive cash refunds, or to exchange the stored value balance for cash unless applicable law requires it. You must use a supported payment method to add funds to your Arch Card, and you may enable recurring funds transfers if you authorize it. For a complete description of the terms and conditions applicable to the Arch Card stored value feature, please review the McDonald’s Arch Card Terms and Conditions.

You purchase products directly from restaurants.

When you use ordering (including MOP), you submit orders directly to a participating restaurant and the contract for supplying the products will be between you and the restaurant that accepts your order. The restaurant where you collect your products is responsible for preparing the products and providing them to you. You further understand and agree that you are purchasing directly from restaurants (and not McDonald’s or any other Members of the McDonald’s System, as defined below) and that neither McDonald’s nor any other Members of the McDonald’s System have any responsibility arising out of or related to any products that you purchase from restaurants using ordering. McDonald’s Corporation (which is McDonald’s parent company), its subsidiaries, affiliates, their franchisees, agents, representatives, and agencies and their officers, directors, and employees are together, “Members of the McDonald’s System”.

About the products in the online services.

All products are subject to availability at the restaurant where you collect your order. Some restaurants do not sell all products. Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant. Differences may be due to your device’s display of colors or factors such as the ingredients used, the supplier, the region of the country, and the season of the year.

About the prices in ordering.

Each restaurant independently determines its own prices and independently applies any additional fees and taxes as required by law. Certain offers and pricing may not be available for all orders at all locations. In the event you discover an error in the price of a product charged to you, please contact the restaurant where you purchased the product to seek a refund of the difference.

Building, confirming and sending your order to a restaurant.

You can use ordering to build your order and send it to a participating restaurant that you select. Payment is charged when you select ‘Pay & Place Order’. Orders made must be collected in person from the restaurant.

Paying for your order.

When you select ‘Pay & Place Order’ you authorize the restaurant to process your order total. The restaurant’s payment service provider will process your order total amount to the payment method you selected when you placed your order. Orders must be collected in person from the restaurant you selected when placing your order. You own the products after you have collected them.

Cancelling your order, refunds and your consumer rights.

You have the ability to update or abandon your order at any time prior to selecting ‘Pay & Place Order’ , or you have the option to cancel your order using the ‘Cancel Order’ button in your order details as long as it has not started being prepared. If you desire to seek a refund for any reason after you select ’Pay & Place Order’, including if the products are unsatisfactory or for other reasons, please contact the restaurant where you purchased the product. The decision regarding how to resolve any refund request is at the discretion of the restaurant where you purchased the product (excluding delivery). Any refund request related to delivery must be submitted directly to the third-party delivery provider. Your legal rights in this respect are not affected by anything in these terms.

Complaints.

If you have a complaint about your experience with a McDonald’s restaurant or product, please contact the restaurant in question. Alternatively, you may contact McDonald’s Customer Care. McDonald’s cannot possibly read or respond to every single comment made in other channels, such as social media. Please immediately contact McDonald’s Customer Care with any concerns or reports of a serious nature.

4. Deals.

You have the possibility of receiving deals through the online services. The following general terms apply to the deals:

the deal may only be available through that particular online service and for the product shown and subject to availability, in participating restaurants only, and until the expiration date;
serving times apply (e.g., certain non-breakfast deals may not be available at breakfast serving times);
unless otherwise stated each deal expires on redemption;
only one deal can be used per restaurant visit;
deals are not transferable; and
there is no cash alternative.

McDonald’s collects and uses personal information in connection with providing the MyMcDonald’s Rewards & Deals program to consumers. See McDonald’s Privacy Statement. In addition, there may be specific terms that apply to the deal which are stated on the app next to the deal. Not all deals may be combined with orders. By opting out of MyMcDonald’s Rewards & Deals, you will no longer have access to deals in the program.

5. Ownership and Licenses for the online services.

McDonald’s intellectual property ownership.

Any and all rights in the online services are and shall remain the exclusive property of McDonald’s or its licensors. For the purposes of clarity, “online services” includes any and all content on the online services, such as, but not limited to, text, images, graphics, logos, page headers, button icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, audio, video, data and other materials (together, “content”) as well as any part of the online services, and any features and functionality provided by third parties, and in which those third parties own certain intellectual property rights. Neither McDonald’s nor any other Members of the McDonald’s System have any responsibility arising from or related to any such third-party features or functionality. The online services are licensed, not sold, to you. Nothing in these terms intends to transfer any such rights to, or to vest any such rights in, you. You may not take any action to jeopardize, limit or interfere with McDonald’s or its licensors’ rights.

Your license to use the online services.

Subject to these terms, you are granted a personal, non-exclusive, non-transferable and revocable license to use the online services solely for your own personal, non-commercial purposes and solely in accordance with these terms. For purposes of clarity, “Use” includes a license to access, interact with, and display the online services. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights these terms expressly grant to you, McDonald’s or its licensors reserve all other rights.

Trademark information.

Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks or trade dress of McDonald’s or its licensors. The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners.

6. User submissions and unsolicited ideas.

User submissions.

Some online services may allow you to send comments, remarks, suggestions, ideas, graphics, photographs, questions, complaints or other information posted or communicated to McDonald’s through the online services (together, “submissions”). You understand that by submitting any submissions to McDonald’s through the online services, you grant McDonald’s a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, sublicense to others, modify, translate, prepare derivative works of, publicly display, and publicly perform the submissions, including to use them for any commercial or other purpose whatsoever without approval from, compensation, notice or attribution to you or any other person. McDonald’s will not be required to treat any submissions as confidential. You expressly waive any and all claims against McDonald’s and all other Members of the McDonald’s System in connection with McDonald’s consideration, use or development of any product, design, concept or other materials similar or identical to your submission.

7. Copyright notice.

McDonald’s will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”). If you believe that your copyrighted work is infringed by content appearing on the online services, please provide a written DMCA notice to McDonald’s at:

McDonald’s USA, LLC
110 North Carpenter Street
Chicago, Illinois 60607,
Attn: DMCA copyright administrator, by fax to (630) 623-3000 or by email to dmca@us.mcd.com.

What to include in your infringement notice.

Please include the following information in your notice to us, along with your full name, address, telephone number and email address:

A detailed description of the copyrighted work that you believe has been infringed.
A detailed description of the content on the online services that you believe infringes the copyrighted work, including information reasonably sufficient to permit McDonald’s to locate the alleged infringing content (e.g., the page on the online services where the alleged infringing content is located).
The following statement, signed by the copyright owner or a person authorized to act on behalf of the copyright owner of an exclusive right that is allegedly infringed: “I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law. I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the copyright owner of an exclusive right that is allegedly infringed.”

8. Acceptable uses and restrictions for the online services.

Acceptable uses and other restrictions.

With respect to the online services (which includes content) or any portion thereof, you may not, and may not allow third parties, to:

Use the online services for any purpose that is unlawful or prohibited by these terms;
Delete or change any copyright, trademark, or other proprietary notices;
Claim or attempt to obtain ownership or title to the online services, including the content;
Use, copy, distribute, republish, display, disclose, upload, post, or transmit the online services in any commercial manner;
Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the online services or your online services account, or combine them with, or incorporate them into, any other programs or services;
Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the online services;
Transfer, provide, export or re-export the online services in violation of an embargo, trade sanction, or other technology control or export laws and regulations; you also represent and warrant that you are not (i) located in a country subject to a U.S. Government embargo, or designated by the U.S. Government as a “terrorist supporting” country; or (ii) listed on any U.S. Government list of prohibited or restricted parties;
Use or launch any unauthorized technology or automated system to access the online services or extract content from the online services, including but not limited to spiders, robots, screen scrapers, or offline readers;
Attempt to disable, damage, overburden, impair or gain unauthorized access to the online services, McDonald’s network or any user accounts associated with the online services;
Engage in any fraudulent use of an online services account or MyMcDonald’s Rewards points;
Share, publish, or otherwise use direct hyperlinks to pages, images, or other resources within the online services other than a link to the online services homepage; or
Incorporate any pages or functionality within the online services into other services or applications using framing or analogous techniques.

9. Limitations on liability and disclaimers.

Limitations on McDonald’s liability.

Neither McDonald’s nor any other Members of the McDonald’s System shall be liable for any direct or indirect lost profits or lost business damage, special, indirect, consequential, exemplary or incidental damages, including lost data, personal injury or property damage related to or arising out of the online services or out of the acts or omissions of Members of the McDonald’s System whether arising out of contract, tort or ordinary negligence. Nothing in this section is intended to limit McDonald’s liability for damages to the extent caused by McDonald’s own gross negligence or intentional or unlawful misconduct. Additionally, nothing in this section is intended to limit or alter your rights as a consumer that cannot be limited or altered under applicable law. McDonald’s reserves all legal rights to recover damages or other compensation under these terms or as allowed by law.

McDonald’s provides the online services “as-is” and without any warranties.

The online services may include inaccuracies or errors. McDonald’s provides the online services “as is” and without warranties of any kind either expressed or implied. McDonald’s disclaims all warranties of merchantability and fitness or a particular purpose. McDonald’s does not warrant or make any representation that the online services will be accurate, reliable, uninterrupted or error-free, that defects will be corrected, or that the online services are free of viruses or other harmful components. You assume total responsibility related to your use of the online services. Your sole remedy against McDonald’s and all other Members of the McDonald’s System for dissatisfaction with the online services is to stop using them. This limitation of relief is a part of the bargain between the parties. These warranty exclusions may not apply to you to the extent that applicable law does not allow the exclusion of implied warranties.

Third-party services.

The online services may link to or allow you to use third-party websites, downloadable materials, content, social networks, or other digital services (together, “third-party services”). These third parties may have separate terms and conditions or privacy policies that you should review and understand before using them. McDonald’s does not endorse and is not associated with any of these third-party services. Neither McDonald’s nor any other Members of the McDonald’s System have any responsibility arising from or related to these third-party services.

The online services contain Google Maps features and content that are subject to the Google’s terms of service and Google’s privacy policy.

We may permit you to login to the online services using an account from a third-party service such as Apple ID, Google+, or other social networking platforms in place of creating a new account specifically for the Online Services. McDonald’s has no control over, makes no representations or warranties whatsoever about any of the third-party services that you may access, is not responsible for the availability of such third-party services, and does not endorse nor is responsible or liable for any content or other materials on or available from such third-party services. Your use of the third-party services may be subject to additional terms, including software license terms, from those third parties.

Events beyond our control.

Neither McDonald’s nor any other Members of the McDonald’s System have any responsibility for McDonald’s failure to perform any of its obligations under these terms caused by or related to any event beyond McDonald’s reasonable control. If such an event occurs, then McDonald’s obligations under these terms will be suspended for the duration of the event; and McDonald’s may, but is not required to, use reasonable endeavors to find a solution by which its obligations under these terms may be performed despite the event.

Arch Cards

Your use of an Arch Card, including any digital Arch Card associated with your online services account, is subject to the McDonald’s Arch Card Terms and Conditions. By using an Arch Card in connection with our online services, you re-affirm your agreement to the McDonald’s Arch Card Terms and Conditions and agree that any disputes between you and McDonald’s arising out of or related to the Arch Card shall be resolved only as set forth in these terms.

10. Dispute resolution (including arbitration agreement; class action waiver; jury trial waiver; governing law; venue).

Arbitration agreement.

You and McDonald’s agree that:

1. any dispute or claim (whether in contract, tort, statute, fraud, misrepresentation, or any other legal theory) that McDonald’s or any Member of the McDonald’s System (for the purposes of this Section 10, collectively referred to as “McDonald’s”) may have with you, or that you may have with McDonald’s, arising from or related to the online services or these terms (except as otherwise specifically provided herein) (“dispute”) will be resolved exclusively by final and binding individual arbitration with a single, neutral arbitrator selected through a strike-and-rank process (as further explained below);

2. this arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16 and federal arbitration law (not state arbitration law);

3. notwithstanding the foregoing, either you or McDonald’s may bring or elect to have a dispute heard in small claims court so long as it remains in that court and advances on an individualized (non-class, non-representative) basis. Whether a dispute falls within the jurisdictional limits of small claims court is for the small claims court to decide in the first instance, and for a court of competent jurisdiction to otherwise decide;

4. dispute shall include, but not be limited to: (a) any dispute or claim that arose before the existence of these or any prior terms (including, but not limited to, claims related to advertising) and (b) any dispute or claim that may arise after you or we end our relationship. However, dispute shall not include any dispute or claim related to the alleged violation of intellectual property rights (patents, trademarks, copyrights, and trade secrets);

5. the arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (a) issues that are reserved for a court in these terms; (b) issues that relate to the scope, validity, and enforceability of the arbitration agreement, class action waiver, or any of the provisions of Section 10; (c) issues that relate to the arbitrability of any dispute; and (d) any disagreement as to whether these or a different set or version of terms apply to the dispute;

6. prior to you or McDonald’s initiating arbitration, you and McDonald’s will engage in the mandatory informal dispute resolution process (“process”) outlined below. First, the party interested in pursuing a dispute must give written notice of the dispute to the other party that contains all of the following information (the “notice”): (a) the initiating party’s name, mailing address, telephone number, and email address used to sign-up for the McDonald’s mobile app; (b) information sufficient to identify the online transaction at issue in the dispute, including, but not limited to, the restaurant where any product was purchased, the transaction number, the amount of the transaction disputed, the products purchased and the cost of each product, the time of the purchase and any other details of the transaction at issue; and (c) a detailed description of the nature of and basis for the dispute, including any legal claims, and the specific relief sought (with a good faith calculation for it). The notice must be personally signed by the party that is asserting the dispute (and your or our counsel, if represented). If you are the initiating party, the notice shall be sent via e-mail to McDonaldsInformalDisputeResolution@us.mcd.com. If we are the initiating party, we shall send the notice to the most recent email address we have on file for you. Second, for a period of 60 days after the non-initiating party’s receipt of the notice, or at a later date if you and McDonald’s mutually agree to enlarge the 60-day period, the parties shall make a good-faith attempt to resolve their dispute. The party receiving the notice may request a telephone or video settlement conference to aid in the informal resolution of the dispute. If such a conference is requested, you and a McDonald’s representative will personally attend (with counsel, if represented). The conference will be scheduled for a mutually-convenient time, which may be outside of the 60-day period. Completion of this process is a prerequisite to commencing arbitration. If the sufficiency of a notice or compliance with this process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and any arbitration shall be stayed pending the resolution of that issue. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of the arbitration. Notwithstanding the foregoing, the party receiving the notice may choose to seek relief for non-compliance with this process in arbitration. Any applicable limitations periods (including statutes of limitation) shall be tolled from receipt of a notice through the conclusion of this process;

7. the arbitration of any dispute shall be administered by JAMS and conducted before a single arbitrator pursuant to the JAMS Streamlined Arbitration Rules and Procedures and any Mass Arbitration Procedures and Guidelines applicable to the dispute (“JAMS rules and procedures”), as modified by this arbitration agreement. The JAMS rules and procedures, including instructions on how to initiate arbitration, are available at jamsadr.com/adr-rules-procedures. An arbitration demand must be accompanied by a copy of the notice, a certification of compliance with the process, and a disclosure of any person or entity that is funding the arbitration in whole or in part, and be personally signed by the party initiating arbitration (and counsel, if represented). If you initiate arbitration, you shall send McDonald’s the arbitration demand with the required materials set forth above to McDonaldsInformalDisputeResolution@us.mcd.com. If we initiate arbitration, we shall send you the arbitration demand with the required materials set forth above to the email address we have on file for you. By submitting an arbitration demand, the party and counsel represent that, as in federal court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 on represented parties and their counsel. You may choose to have the arbitration conducted on written submissions or with a telephone, video, or in-person hearing, except any dispute seeking $25,000 or more or injunctive relief shall have an in-person or video hearing unless the parties agree otherwise. You and a McDonald’s representative shall personally appear at any hearing (with counsel, if represented). Any in-person hearing shall take place in the county or parish in which you reside or at another mutually convenient location determined by the arbitrator;

8. the arbitrator shall follow these terms like a court would. The arbitrator may award any relief that would be available in court, including injunctive or declaratory relief, to the extent necessary to provide relief warranted by that party’s individual claim. To the fullest extent permitted by applicable law, you and McDonald's agree that each may not bring claims against the other as a plaintiff or class member in any purported class, collective, or consolidated proceeding. Further, unless you and McDonald's agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class or collective proceeding. This waiver of class, collective, and consolidated actions is an essential part of this arbitration agreement and cannot be severed from it. Under no circumstance shall class arbitration or class-wide relief be permitted.

Any exchange of information ordered by the arbitrator shall take into account proportionality, the amount at stake, and ensuring arbitration remains cost-effective, fair, and efficient for both parties. The arbitrator shall issue a well-reasoned decision sufficient to explain essential findings and conclusions. In the event an offer of judgment is made during the arbitration and rejected and ultimately any arbitration award in favor of the rejecting party is less than the offer of judgment, then the arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 in connection with the award. An award shall have no preclusive effect in any other proceeding involving non-identical parties;

9. arbitration fees shall be governed by the JAMS rules and procedures. You and we agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, you and we may elect to engage with JAMS regarding fees, and you and we agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties;

10. these additional procedures shall apply to a mass arbitration (defined below) along with the other provisions of this arbitration agreement. If 25 or more similar disputes (including yours) are asserted against McDonald’s by the same or coordinated counsel (“mass arbitration”), you understand and agree that the resolution of your dispute might be delayed and ultimately proceed in court. Consistent with the JAMS rules and procedures, a Process Administrator shall be selected through a strike-and-rank process to address threshold administrative issues consistent with the JAMS rules and procedures. The parties agree that as part of these mass arbitration procedures, their counsel shall meet and confer in good faith in an effort to resolve the disputes, streamline procedures, address the exchange of information, modify the number of disputes to be adjudicated in the stages set forth below, use the Process Administrator to aid in case management, and conserve the resources of the parties and JAMS. If your dispute is part of a mass arbitration, any applicable limitations periods (including statutes of limitation) shall be tolled for your dispute from the time your arbitration demand is submitted to JAMS until your dispute is selected to proceed as part of a staged process, or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to these procedures;

Stage One. If at least 50 disputes are submitted as part of the mass arbitration, counsel for the claimants and counsel for McDonald’s shall each select 25 disputes to be filed and to proceed individually in arbitrations with different arbitrators selected through a strike-and-rank process. (If there are fewer than 50 disputes, then all shall be filed and proceed individually in arbitration.) In the meantime, no other disputes may be deemed filed or proceed as cases in arbitration and JAMS will not administer them. The number of disputes to proceed as part of Stage One can be increased or decreased by agreement of counsel for the parties. If a case is withdrawn by the claimant before the issuance of an award, another dispute shall be selected to proceed as part of Stage One. The arbitrators are encouraged to resolve the cases within 120 days after appointment or as swiftly as possible, consistent with fairness to the parties. After these arbitrations are completed, counsel for the parties shall promptly engage in a global mediation with a retired state or federal court judge, and attempt to resolve all remaining disputes while considering in good faith the results of the disputes decided as part of Stage One. McDonald’s shall pay the mediator’s fee.

Stage Two. If the remaining disputes are not resolved through mediation, the process set forth in Stage One shall repeat, including a second global mediation and McDonald’s will pay the mediator’s fee.
If your dispute is not resolved as part of the procedures set forth above:
- Option One. You and McDonald’s may, separately or by agreement, opt your dispute out of arbitration and have it heard in a court of competent jurisdiction consistent with these terms (including the remainder of the dispute resolution section, including the class action waiver to the fullest extent permitted by applicable law). You may opt out of arbitration for your dispute by sending us a personally signed, written notice to McDonaldsInformalDisputeResolution@us.mcd.com that includes a clear statement that you wish to opt your dispute out of arbitration within 30 days after the conclusion of the second mediation. McDonald’s may opt your dispute out of arbitration by sending you a personally signed, written notice that includes a clear statement that we wish to opt your dispute out of arbitration within 14 days after the expiration of your 30-day opt-out period. Counsel for the parties may agree to adjust these deadlines or procedures.
- Option Two. If neither you nor McDonald’s opt your dispute out of arbitration consistent with Option One, then you agree that your dispute will be resolved as part of continuing, staged individual arbitration proceedings consistent with Stages One and Two, with four differences. First, a total of 100 disputes may proceed in each stage (counsel for the parties can agree to modify this number). Second, the cases will be randomly selected. Third, arbitrators who decided cases in the first two stages may be appointed in later stages if other arbitrators are not available. Fourth, mediation is optional and based on agreement of counsel for the parties.

You and McDonald’s agree that the parties (and counsel, if represented) will work together in good faith to implement the staged process set forth in these additional procedures for mass arbitration. A court of competent jurisdiction shall have the authority to enforce these additional procedures for mass arbitration, including by enjoining arbitrations. The additional procedures for mass arbitration and each of its requirements are essential parts of this arbitration agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the additional procedures for mass arbitration apply to your dispute and are unenforceable, then your dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of these terms (including the remainder of the dispute resolution section, including the class action waiver to the fullest extent permitted by applicable law);

11. the JAMS Optional Appeal Procedures shall apply where there is an award of greater than $50,000 or an award of injunctive relief. Consistent with these procedures, within 14 calendar days after the award becomes final, either party may file a written notice of appeal with JAMS that includes the specific elements of the award being appealed and the legal basis. Such an appeal will be heard by a three-arbitrator panel selected through a strike-and-rank process unless the parties agree otherwise. The award will not be deemed final pending appeal for purposes of seeking judicial enforcement, modification, or vacatur consistent with the JAMS procedures.

12. if McDonald’s makes any future changes to this arbitration agreement (other than a change to our contact information), you may reject any such change by sending your personally-signed, written notice to us that includes a clear statement that you wish to opt out of the changes to the arbitration agreement. Such notice must be sent to us at McDonaldsInformalDisputeResolution@us.mcd.com within 30 days of the change. This does not constitute an opt out of arbitration altogether. If you reject any future change, you are agreeing that you will arbitrate any dispute between you and McDonald's in accordance with this version of the arbitration agreement.

Class action waiver and jury trial waiver.

You and McDonald’s agree that to the fullest extent permitted by applicable law, each party may bring claims (whether in arbitration or in court) against the other only in an individual capacity, and not participate as a claimant, plaintiff, or class member in any class, collective, or consolidated proceeding. Notwithstanding the foregoing, you or McDonald’s retain the right to participate in a class-wide settlement.

To the fullest extent permitted by applicable law, you and McDonald’s waive the right to a jury trial.

Governing law and venue.

Except with respect to the arbitration agreement, the terms and use of the online services are governed by the laws of the State of Illinois without regard to Illinois conflict-of-laws rules. You and McDonald’s irrevocably consent to the exclusive jurisdiction of the federal and state courts encompassing DuPage County, Illinois for any dispute that is not subject to arbitration, for any matter reserved for a court (other than small claims court) in the terms, and for any challenge to the enforceability of the arbitration agreement. You and we waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to (a) inconvenient forum or (b) any other basis or right to seek to transfer or change venue of any such action to another court.

11. Terms relating to the Mobile Application

This section applies only if you access our online services through a mobile device running Apple’s iOS or Google’s Android operating systems. If you access our online services through a mobile application, the applicable terms for the platform from which you download the mobile application (“Platform Terms”), such as the Apple App Store or Google Play Store, may apply in addition to these terms and conditions. These terms incorporate and supplement the Apple, Inc. (“Apple”) terms and conditions, including the Licensed Application End User terms therein (“Apple terms”). You also acknowledge and agree:

Neither Apple nor Google has no obligation at all to provide any support or maintenance services and neither are responsible for the content in the mobile application. If you have any maintenance or support questions in relation to the mobile application, or any concerns regarding content in the mobile application, please contact McDonald’s or Google, not Apple, using the above Support Services details;
Neither Google nor Apple have any responsibility for content within the mobile application. If you have any concerns regarding content in the mobile application, please contact McDonald’s as described within these terms, depending on the nature of your concern;
Except as otherwise expressly set out in these terms, any claims relating to the possession or use of the mobile application Version are between you and McDonald’s; neither Google nor Apple shall be a party; and
Neither Apple nor Google will be responsible or liable to you in relation to any third-party claim, or the investigation, defense, settlement and discharge thereof: (i) that your possession or use (in accordance with these terms) of the mobile application infringes any intellectual property rights; (ii) relating to any product warranties other than in the Platform Terms, whether express or implied; (iii) product liability claims; (iv) any claim that the mobile application fails to conform to any applicable legal or regulatory requirement; and (v) claims arising under consumer protection or similar legislation.

If the mobile application that you have purchased does not conform to any warranty applying to it, you may notify Apple or Google, which may refund the purchase price of the mobile application to you subject to then-current Platform Terms. Subject to that, and to the maximum extent permitted by law, neither Apple nor Google give or enter into any warranty, condition or other term in relation to the mobile application and will not be liable to you for any claims, losses, costs or expenses of whatever nature in relation to the mobile application or as a result of you or anyone else using the mobile application or relying on any of its content. Apple and Google shall be intended third-party beneficiaries of this section.

12. Accessibility

If you are a user with a disability, or an individual assisting a user with a disability, and have difficulty accessing or navigating our online services, please reach out to us by emailing accessibility@us.mcd.com. For more information, please review our McDonald's Digital Accessibility page.

13. Miscellaneous.

McDonald's makes no representation that the online services are appropriate or available outside of the United States. If you use the online services from other locations you are responsible for compliance with applicable local laws.
Although these terms govern the online services as between McDonald’s and you only (and neither Apple nor any other Members of the McDonald’s System are parties to these terms), Apple and all other Members of the McDonald’s System are third-party beneficiaries under these terms and will have the right to enforce against you those rights that McDonald’s holds under these terms to the extent such terms may pertain to them; there are no other third beneficiaries under these terms.
The terms are written in English (US). Any translation of the terms into another language is provided solely for your convenience, and to the extent there is any conflict between the two, the English (US) version controls.
On termination of these terms or of your permission to use the online services, all rights granted to you under terms shall cease; however, these terms will continue to apply to your prior use of the online services and anything relating to or arising from such use. Upon termination, all rights of McDonald’s and other Members of the McDonald’s System, including all intellectual property rights, proprietary rights, and licenses in these terms shall survive, as well as all restrictions on use, all limitations on liability and disclaimers, and all dispute resolution provisions (including the arbitration agreement, class action waiver, jury trial waiver, governing law, and venue).
Except as otherwise provided herein, each of the terms and conditions in these terms are severable and operate separately. If any of them are unlawful, void or unenforceable, then the remaining terms and conditions will remain in full force and effect.
If McDonald’s fails to insist that you perform any of your obligations under these terms, or if McDonald’s does not enforce its rights against you, or delays in doing so, that will not mean that McDonald’s has waived its rights against you and will not mean that you do not have to comply with those obligations.
McDonald’s may transfer its rights and obligations under these terms to another organization or entity, but this will not affect your rights or our obligations under these terms. You may only transfer your rights or obligations under these terms to another person if McDonald’s agrees in writing.
You consent to receive notices, including agreements, disclosures, and other communications, electronically from us at the email address you have provided. You agree that these electronic notices satisfy any legal requirements that such communications be in writing.

MyMcDonald’s Rewards Terms (USA)

In certain geographical areas, McDonald’s makes available its MyMcDonald’s Rewards program (“MyMcDonald’s Rewards”, or the “program”). If you are within those geographical areas, the program may be displayed to you.

These MyMcDonald’s Rewards Terms (USA) (the “program terms”) apply only if you join the MyMcDonald’s Rewards program and participate in the program as part of your use of the online services. The program terms are intended to supplement (not change) the Terms and Conditions for McDonald’s Online Services (USA) (the “online services terms”). When the word “terms” is used without any reference to the “program terms” or the “online services terms,” it is meant to encompass both sets of terms. All definitions used in the online services terms apply to these program terms.

You understand and acknowledge that you have already agreed to the online services terms when you registered your online services account. Although the program terms are intended to supplement and not to change the online services terms, in the event of a conflict between the program terms and online services terms that relate to the program itself, the program terms will control. In the event of any other conflict between the program terms and the online services terms, the online services terms will control.

Important: You understand and acknowledge that MyMcDonald’s Rewards is subject to the arbitration agreement, jury and class action waivers, limitations on McDonald’s liability, as set forth in Section 9, above, and other provisions that affect your legal rights regarding the online services, including the program as part of the online services. Please carefully read and understand these terms.

We may modify, restrict, or change the program or the program structure at any time, which changes may include, but are not limited to, changing the number of points you may earn for a particular type of activity or the number of points needed to obtain a reward, the method by which you can identify your online services account at the time of purchase, what constitutes as an eligible purchase, the types of rewards available, and the conditions under which points or rewards expire or are forfeited.

Eligibility and enrollment.

MyMcDonald’s Rewards is only open to you if you meet the age requirements for the online services. In order to join MyMcDonald’s Rewards, you must register an online services account. When you use the online services outside of the geographical area of the program, neither the program nor any points you accumulated in the program will be available to you. The program is void where restricted or prohibited by law.

How to earn points.

Once enrolled in the program, when you identify your online services account at the time of purchase, you will earn 100 points for every $1 U.S. dollar spent on qualifying purchases. From time to time, we may offer bonus campaigns that include point accelerators. We also may impose limitations on how many transactions are eligible for point accrual and the number of points available per transaction (per hour, day, month, or otherwise). You can identify your online services account at the time of purchase by any way that we recognize, such as: (a) making a purchase using the Mobile Order & Pay feature of the mobile app or website, (b) scanning a QR code at a register or kiosk, or (c) giving the code displayed in your account to the restaurant crew person who is taking your order. We may add or remove ways to identify your online services account.

If you don’t properly identify your online services account before you complete your qualifying purchase, a manual adjustment can be made to add the points to your account for up to seven (7) days from the actual purchase date. You will need your valid purchase receipt from a restaurant that participates in MyMcDonald’s Rewards to request a manual adjustment.

If you return any products for which you have been awarded points, McDonald’s may deduct the points earned in connection with the returned products.

Qualifying purchases.

A “qualifying purchase” means using the online services to purchase eligible products from a participating restaurant in a manner that properly identifies you as described above. Qualifying purchases where an active reward, mobile offer, or promotional offer is redeemed will accrue points, but you will only accrue points for U.S. dollars actually spent in the transaction. Further, the following are not considered qualifying purchases and will not accrue points: (a) taxes, bag and bottle fees, and other surcharges or fees, and (b) loading any money on a McDonald’s Arch Card (gift card). However, when you use a McDonald’s Arch Card to make a qualifying purchase, you may accrue points.

Verifying your points balance.

You can check your points balance in your online services account using the McDonald’s app. Points that you earn may not always immediately be posted to your account. You are responsible for ensuring points from your qualifying purchases are correct. If you believe points from your qualifying purchase were incorrectly calculated, or are missing, you must notify McDonald’s within six (6) months of the qualifying purchase date by providing the receipt information to McDonald’s Customer Care. McDonald’s has the sole discretion to determine if any points should be added to your account, and McDonald’s has no liability for any delay or failure to correctly credit points to your account.

Exchanging your points for rewards that you choose.

You can exchange your points for rewards (each a “reward”), which you can then use at participating restaurants. Available rewards may include discounts or free products, as listed on the rewards & deals page in the app (the “Rewards Menu”). You must use the McDonald’s app or other online services in order to exchange your points for rewards. If you have enough points for a reward, the reward will be unlocked in the online services and will be available for a points exchange. Potential rewards for which you don’t have enough points may be displayed, but locked, on the Rewards Menu. Once you select a reward and exchange your points for it, the number of points for that reward will be temporarily deducted from your account and the reward will be displayed in your account. The reward will temporarily remain in your account until you redeem it, and if you do not, it will be converted back to points. When you redeem the reward for which you exchanged points, the points will be permanently deducted from your account and will not be refunded to your account for any reason, even if your order is cancelled. You cannot exchange points for more than one reward at a time. When you redeem your reward for a product, you obtain that product directly from the participating restaurant, not from other Members of the McDonald’s System.

Partner rewards.

You may be able to redeem points for goods, services, or discounts available from McDonald’s third-party program partners (each a “program partner”). McDonald’s decides in its sole discretion whether you are eligible to redeem points with a program partner. If you are eligible, you will see your available reward options through the online services. If you redeem points for a program partner reward, that reward will also be governed by the program partner’s terms and conditions. McDonald’s does not operate, and is not responsible for, any program partner’s terms and conditions.

McDonald’s and its program partners may review and investigate all redemption and use activity and take any action if they suspect abuse, terms violation, or fraud.

By redeeming points with a program partner, you direct McDonald’s, where necessary, to share your information to track and process your redemption. McDonald’s and its program partners reserve the right to limit redemptions to accounts that are registered to the same individual.

Program partners are independent third parties, and their offering of rewards shall not be construed to create an agency, partnership, joint venture, or employer-employee relationship with McDonald’s. McDonald’s does not control how program partners operate, fulfill requests/redemptions, or manage staff personnel. If you experience any issues or problems with the goods or services from a program partner, you must resolve it directly with the program partner.

You acknowledge and agree that McDonald’s only obligation regarding program partners’ rewards is to send you the information you need to redeem the program partner’s reward. You acknowledge that McDonald’s has no authority over the program partner’s accounting for redemptions, posting timelines, or redemption availability, and McDonald’s shall not be liable for any program partner’s: (i) failure to credit your account for your redemption; (ii) change to the program partner’s pricing or loyalty program offerings, rewards, or terms; (iii) bankruptcy or insolvency; or (iv) cessation of operations.

In addition to the language set forth in Section set forth in Section 9, above, you understand that any claim or dispute arising out of, or relating to, the redemption of points with a program partner or a program partner reward (including issues regarding your personal information) must be brought exclusively against the program partner. You agree not to bring any claims against McDonald’s for the actions or failures of a program partner. McDonald’s specifically disclaims all warranties, both express and implied, regarding goods or services provided by a program partner.

Other ways to earn and redeem.

From time to time, McDonald’s may offer new and different ways for you to earn and redeem points, including bonus campaigns or points accelerators. McDonald’s has the sole discretion to offer, change, and terminate the different ways to earn and redeem points, including for example, the points associated with bonus campaigns and accelerators. Sometimes earning and redeeming points may be subject to additional terms disclosed at the time of the offer.

Rewards Menu.

McDonald’s publishes eligible rewards on the Rewards Menu in the online services and identifies how many points are required for each reward. The Rewards Menu may have multiple reward levels and multiple rewards on each level, which can change from time to time. McDonald’s makes no promise of the continued availability of any reward, even if it is displayed to you on the Rewards Menu or otherwise in the online services. Rewards are available while supplies last, at participating restaurants, and may be modified, changed, and discontinued at any time.

Point expiration.

Points expire on the first (1st) day of the month after the sixth (6th) month from the date such points were earned. Points will be maintained in your online services account until you exchange your points for a reward, or until they expire, whichever occurs first. If McDonald’s terminates the program, any unused points in your account will expire and be void when the program is terminated. Upon termination of your online services account for any reason (including, but not limited to, whether you choose to close your account or McDonald’s terminates your account for a violation of these terms), all points that you have accumulated in MyMcDonald’s Rewards will immediately be voided and expire. By opting out of the MyMcDonald’s Rewards program, you will immediately lose all points and rewards.

Your compliance with the terms.

McDonald’s has the discretion to invalidate or void points from your online services account, or to suspend or terminate your account (both now and in the future), if McDonald’s believes you improperly obtained points, abused the program, otherwise violated these terms or any other terms applicable to or related to this program, or otherwise used or acted in a way that is inconsistent with these terms or the intent of the program. In such event, you immediately forfeit any points and rewards you have accumulated (including properly obtained points) and you forfeit your right to earn points and rewards in the future. McDonald’s has the sole discretion to determine your compliance with these terms. All McDonald’s determinations are final.

No rights in points.

Points are not property and you have no vested right or interest in points. Points have no cash value. Points are not assignable or transferable between online services accounts or otherwise, and points cannot be combined across accounts, regardless of who registered the account. Your MyMcDonald’s Rewards account is not a gift card, stored value card, debit card, or credit card.

Changes to MyMcDonald’s Rewards.

MyMcDonald’s Rewards can change from time to time, so be sure to continue to refer to these terms for the latest details and news. We are also constantly improving the program, and we may have exciting new offers.

McDonald’s reserves the right, in its sole discretion, to cancel, change, modify, or discontinue MyMcDonald’s Rewards, in whole or in part, including any terms, rules, features, benefits, rewards, conditions of participation, points accruing or accumulation ratio, the points redemption policy, the points expiration policy, or any other aspect of the program at any time, and such changes may affect points, their redemption value, and rewards already in your account. We will post any changes to the program terms to the online services so that you can review the current terms at any time. McDonald’s may make changes to any element of the program to correct for typographical, printing, or other errors and you waive any rights relating to same. Any changes will become effective immediately upon posting the revisions. Your continued use of the program after such changes constitutes your acceptance of the updated terms. At all times, you are responsible for staying knowledgeable about and in compliance with these terms.

Miscellaneous.

All rewards offered via the program are subject to availability. Some participating restaurants do not sell all products offered as rewards. Images of products and packaging of rewards are examples only and may not be identical to the product or packaging you receive from a participating restaurant.

McDonald’s Text Messaging Program Terms & Conditions (USA)

Important: These text messaging program terms & conditions (USA) apply only if you have opted in to a text messaging program of McDonald’s USA, LLC (“McDonald’s”) and may include both short message service (SMS) and multimedia message service (MMS) functionality.

When you opt in to a McDonald’s text message program, you understand and agree that these Terms and Conditions for McDonald’s Online Services (USA) are incorporated into, and become part of, the McDonald’s Text Messaging Program Terms & Conditions (and both documents are together, the “terms”). The terms contain an arbitration agreement, jury and class action waivers, limitations on McDonald’s liability and other provisions that affect your legal rights regarding McDonald’s text messaging program. Please carefully read and understand these terms.

You understand and agree that McDonald’s text messaging program is considered an “online service” under the terms.

1. Text Messaging Program Terms and Conditions

About the Program.

This is a standard rate text message program. By subscribing to McDonald’s text messaging program, you consent to receiving text marketing messages at the mobile number you provided using automated technology from or on behalf of McDonald’s (and its agencies and services providers) via the short code provided within the campaign. You also understand that consent to receive such text messages is not a condition of any property, goods or services, and purchases may be made without opting in to text messagings. McDonald’s Privacy Statement and California Privacy Notice describes how we collect, use, and share information.

Charges and Fees.

McDonald’s does not charge for its text message program; however, your mobile carrier’s message and data rates may apply. Message frequency varies. To participate in McDonald’s text messaging program, you must have a text messaging enabled mobile device with a current text messaging plan. Please contact your mobile carrier for information about your text messaging plan. All related charges and fees are billed by and payable to your mobile service provider. Your mobile carrier may impose message or charge limitations on your account that are outside our control.

Franchisee text marketing programs.

Many of our restaurants are owned and operated by franchisees. These terms do not apply to any of our franchisees’ text marketing programs. If you are receiving text messages from a McDonald’s franchisee, you will need to opt out from them directly. Each franchisee is solely and independently responsible for its legal and regulatory compliance.

2. How to Use the Text Messaging Service

For Help.

If you need assistance, send HELP to the McDonald’s number you opted in to at any time to receive program contact information.

How to Opt-In.

To opt into McDonald’s text messaging program, you can text the number and keyword(s) provided to begin your subscription. From time to time, McDonald’s may also provide other numbers and/or keyword(s) to opt in to additional campaigns.

How to Opt-Out.

To stop receiving text messages from McDonald’s reply STOP to the number from which you are receiving messages. You can also opt out by contacting us at the phone number or email address below. Opting out of one form of communication does not mean you’ve opted out of other forms as well. For example, if you opt out of receiving text messages, you may still receive marketing email messages if you’ve opted in to receiving them. Please note that if you are receiving text messages from a McDonald’s franchisee, then you will need to opt out from them directly.

What Keywords You Can Use.

At any time during the campaign, you can text the following to us: HELP, or STOP. From time to time, McDonald’s may also provide other keyword(s).

3. Contact Us

If you have additional questions or comments, please contact us, ccall us at (888) 511-9903, or email us at contact.privacy@us.mcd.com.

McDonald's Delivery Program Terms (USA)

Effective: October 20, 2023

In certain geographical areas, you can place a delivery order via the McDonald’s mobile app or website (“delivery” or “delivery program”). If you are within those geographical areas, the delivery option may be displayed to you. You understand and agree the delivery program is considered part of the “online services” under the Terms and Conditions for McDonald’s Online Services (USA) (the “online services terms”).

These McDonald’s delivery program Terms (USA) (the “delivery program terms”) apply only if you participate in the delivery program. The delivery program terms are intended to supplement (not change) the online services terms.

Important: You understand and acknowledge that the terms contain an arbitration agreement, jury and class action waivers, limitations on McDonald’s liability and other provisions that affect your legal rights regarding delivery program. Please carefully read and understand these terms.

Placing orders for delivery

This section applies to any delivery orders you place in the delivery program. Please read this section before you place any delivery orders. Please note that delivery may not be available in all geographic areas or through all online services that McDonald’s provides. Please refer to the McDonald’s Delivery Program FAQs for more information on placing orders for delivery.

The purpose of the delivery program is to provide customers with a convenient way to place an order for products through the McDonald’s mobile app or website for delivery. To participate in the delivery program, you will need to enter your address, name, and phone number, and McDonald’s will share the information you enter with the third-party order integrator and delivery provider assigned to your order, and such information will be subject to McDonald’s Privacy Statement and/or the third-party provider’s privacy policy, if applicable. You will not be able to choose the restaurant or the third-party delivery provider, as each will be pre-determined for you based on a number of different factors, including the delivery address.

Eligibility and Enrollment

You must register an online services account in order to use delivery. Before you submit an order for delivery, you must register a credit card or debit card (either one, a “payment card”) to be associated with your online services account, or use another payment method that McDonald’s supports to use with your orders.

Registering your payment method

For payment cards that you register to use with the online services, McDonald’s and the restaurants use third-party payment services providers to securely store your payment card information and process your payments to restaurants and third-party delivery providers. You understand and agree that, when you register a payment card, McDonald’s or its third-party payment services providers may verify that the payment card you registered is valid, including by authorizing a low-value temporary charge. You also understand and agree that when you use the delivery program to make a purchase from a restaurant, that restaurant will be the merchant of record. You do not make your purchase until you select ‘Place Order’, and your payment method will be charged upon selecting ‘Place Order’. You represent and warrant that you are of sufficient age and have all legal rights to use all payment methods you register. When you select ‘Place Order’ you authorize the restaurant to process your order total, which includes other applicable fees. The restaurant’s payment service provider will process your order total amount (and if updated with a tip, your updated order total amount) to the payment method you selected when you built your order. You own the products after they have been delivered to you by the third-party delivery provider.

Third-party delivery provider responsibilities

McDonald’s and the restaurants use third-party delivery providers for the delivery program. You acknowledge and agree that the third-party delivery provider is responsible for collecting the delivery order, providing the delivery services, and providing customer support for delivery orders, refunds, and complaints.

About the prices for delivery

Each restaurant independently determines its own prices and independently applies any additional taxes and fees as required by law. Prices for items for delivery orders may be higher than the prices for the same items for pick up. Certain offers and pricing may not be available for all orders at all locations. Item prices may be different if you switch restaurants or change how you’re getting your order. Updated order totals can result from the unavailability of certain products, changes in price, or other reasons. Delivery orders are subject to a delivery fee, service fee (calculated from pre-discounted subtotal), small order fee, and sales tax.

Cancelling your order, refunds and your consumer rights

You have the ability to update or abandon your order at any time prior to selecting ‘Place Order’. If you would like to attempt to cancel your order after placing your order or you would like to seek a refund for any reason, or if you have any other questions about your order, please connect with the third-party delivery provider’s customer support service using the link at the bottom of the app screen. You can also access our McDonald’s Delivery Program FAQs. Your legal rights in this respect are not affected by anything in these terms.

Earning and redeeming MyMcDonald’s Rewards on delivery orders

You can earn points and redeem rewards on eligible delivery orders if you join the MyMcDonald’s Rewards program. The following are not considered qualifying purchases for delivery orders and will not accrue points: sales tax, delivery fee, service fee, small order fee, and delivery tip. If you cancel your order before a driver is assigned, you will not earn any points and any rewards redeemed will be returned as an active reward.