Mobile Order & Pay

Download the McDonald’s App

Get the McDonald’s app for Drive Thru and Curbside pickup, contactless Mobile Order & Pay, MyMcDonald’s Rewards, exclusive deals and more all in one place.*

*MyMcDonald’s Rewards Program available at participating McDonald’s. Excludes delivery. McD app download and registration required.

Pickup Options

If you turn on location services, our app can detect your proximity to any restaurant location so you can pick up your meal from any participating McDonald’s you want after you place your order.

Drive Thru

Easily check in at the Drive Thru speaker with the 4-digit code to confirm your order and pick it up.

Curbside

The ultimate experience—avoid the line and get your order delivered curbside at your parking spot.

Inside the Restaurant

Come on in. Pass the line and enjoy your food for take-out or dine-in at your favorite McDonald’s.*

*At participating McDonald’s.

Three Easy Steps to Order Take-Out in the McDonald’s App

Order On Your Time

Use our app to pick out your favorite McDonald’s items a la carte or make a meal. Or choose from exclusive deals using the “Add Deal to Mobile Order” button.

Pay

Make your contactless payment using any major credit card. Your card will not be charged until you check in. You can add or remove a payment card using the Checkout and My Account screens.

Pick Up On Your Terms

Check in at any participating McDonald’s restaurant to pick up your meal—get your food brought to you curbside, or grab it in the Drive Thru.

Mobile Order & Pay at participating McDonald's. McD App download and registration required.

Earn Points Automatically

Mobile Order & Pay makes it quick and easy to earn MyMcDonald's Rewards points. Order in the app and your points will be added automatically to your total to redeem for free McDonald's.*

*McD app download and registration required. Mobile Order & Pay available at participating McDonald’s.

Earn 1500 Bonus Points

Link your credit or debit card to the McDonalds app and earn 1500 bonus points the first time you pay with your linked card in the app. No more wallet shuffling—just faves fast.*

*Valid 1x thru 12/31/22 at participating McDonald's. This offer is intended only for use by the recipient of the offer and this MyMcDonald's Rewards account. Bonus points may take up to 10 days to appear in your account. Rewards program available only at participating McDonald's. Excludes delivery. McDonald's app download and registration required.

Mobile Order & Pay FAQs

What is McDonald’s doing to help prevent the spread of COVID-19?

The health and safety of restaurant employees and customers is a top priority. In addition to our standard sanitation procedures, as part of McDonald's response to coronavirus, our restaurant teams have:

  • Increased the frequency of cleaning, sanitizing, and disinfection of high-touchpoint surfaces,
  • Continued our high standards of promoting regular and thorough handwashing and reminding our crew members of our best practices for personal hygiene,
  • Where available, increased the use of alcohol-based hand sanitizer as a supplement to frequent handwashing,
  • Trained our crew members of current social distancing procedures,
  • Implemented contactless operations,
  • Closed all PlayPlaces and seating areas in a majority of dining rooms, and
  • Required any employee who is ill to stay home from work.

Additionally, we are providing scenario-based guidance to restaurant management on how to work through various COVID-19 related situations, and communicating health and safety guidance updates from federal health authorities. We will continue to evaluate all safety measures currently in place, and adjust accordingly as we remain focused on the health and safety of restaurant employees and you, our customers.

Why is my McDonald’s Drive Thru only?

We are closely monitoring all local, state and federal regulations to provide customers with a contactless pickup experience. As a result of these regulations, restaurants are only serving customers through the Drive Thru, with Mobile Order and Pay on McDonald's Global Mobile App, and with McDelivery®.

How do I know which restaurants are participating in Mobile Ordering?

  1. If you turn on location services, Mobile Order & Pay will appear in the McDonald's app as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay.
  2. Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.

How do I complete and pick up my order?

You can complete and pick up your McDonald's order at any participating restaurant. When you arrive at the McDonald's restaurant, you need to check in and choose how you want to pick up your order: pick up Curbside, inside the restaurant, or Drive Thru. These options may vary by restaurant and time of day. When you check in with your preferred pick-up method at the restaurant, your mobile order is completed, and the restaurant charges your registered payment card. Remember, never use the McDonald's app while driving! Only check in when you are safely stopped at a McDonald's restaurant, and make sure your location services settings are turned on.

Can I add a McDonald’s deal or promotion to my McDonald’s Mobile Order?

If a Deal is available for redemption through Mobile Order & Pay, there is an “Add Deal to Mobile Order” button below the code when viewing the Deal in the McDonald’s app. To redeem the Deal, choose the “Add Deal to Mobile Order” button then customize the items in this order. Choose “Add To Order” to add the Deal to your bag. Explore some of our deals and promotions.

How do I redeem points for free McDonald’s?

You can redeem with contactless ordering in the McDonald’s app by selecting Rewards, choosing the favorite you want to redeem and choosing “Add to Mobile Order”.

Can I redeem a reward and earn points in the same order?

Yes! You earn points on everything you purchase, so if you’re redeeming a reward and ordering more food in addition to that, you will still earn 100 points for every dollar you spend on eligible products.

What happens if I never check in or pick up my take-out order?

Your order will not be prepared until you check in at a participating McDonald's restaurant. Only after you check in at the restaurant of your choice with your preferred pickup method will your registered payment card be charged by the restaurant.

Can I add an Arch Card® as a payment method?

You cannot register an Arch Card® for payment of mobile orders at this time.

How do I add, remove, or edit payment information in the McDonald's app?

You can add or remove a card from the Checkout and My Account screens; we do not allow editing of card information at this time. Follow the prompts on the screen, complete the required fields within the payment form and choose 'Save' to add a new card. To remove a card on iOS, swipe left. To remove a card on Android, press and hold until the "Remove" option appears.

What if I have an issue with a payment or want a refund?

If you have an issue with a payment and are no longer at the restaurant, please contact McDonald’s Customer Service at 1 (800) 244-6227.

Can I order breakfast at a McDonald’s nearby using Mobile Order & Pay?

You can use Mobile Order & Pay to order McDonald’s breakfast, or other McDonald’s meals and/or products, at a nearby location. Find a McDonald’s nearby.

Who am I purchasing my order from?

Most McDonald's restaurants are owned and operated by independent franchisees. Some restaurants are owned and operated by subsidiaries of McDonald’s USA, LLC. When you finalize your order at check in, you are purchasing your order directly from the restaurant where you check in.

What should I do if I suspect fraudulent activity on my account?

If you believe incorrect or unauthorized charges appear on your account, you should immediately contact your bank. You should also immediately update your password. Security experts recommend that individuals use good password complexity and different user name and password combinations for each account.

What if I was charged for a product that is not available?

The McDonald’s app will label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will get a window pop-up with an error message.

What forms of payment are accepted?

You can register Visa, MasterCard, American Express and Discover. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald’s app. If you have registered a card to the Google Pay™ app on your Android, you can select Google Pay™ as a payment method in the McDonald’s app.

Why are you collecting my email address?

Having a confirmed identity allows McDonald's to serve you as a customer better and helps to protect against fraudulent activity. If you are signed up to receive emails, we will also use your email address to communicate with you regarding the McDonald’s app, promotions we're running, charity or philanthropy events we're hosting and changes to food preparation.

Can I change the email address associated with my account?

You are not able to change the email address associated to your account in the McDonald’s app at this time.

How do I unsubscribe from email notifications?

Unsubscribing from emails via the app is not available at this time. If you are receiving emails from a McDonald's franchise, then you will need to unsubscribe from them directly using the unsubscribe link on their emails. Any email sent to customers for promotional/commercial purposes includes information about how you can opt-out of receiving future emails. It may take up to 10 business days for your request to take effect. For push notifications, go to your device settings for notifications and switch the McDonald's notifications to off.

How do I turn on/off push notifications?

  1. Launch the  McDonald’s app and ensure you are logged in.
  2. Select "More" on the bottom navigation bar and then "Profile."
  3. From here, select "Communications" and then "Push Notifications."
  4. Finally, select "Change My Settings" and switch the "Notifications" to On or Off.
  5. Alternatively, go to your device settings, locate the McDonald's App within your Application listings and switch the McDonald's "Notifications" to On or Off.

How do I turn location services on/off?

  1. Go to your device settings.
  2. Locate the McDonald’s app within your application listings
  3. Choose your "Location" preference.
  4. Turn on your location services to find out which deals are near you, and get the complete McDonald’s app experience.

How do I change my password?

  1. Launch the McDonald’s app and log in, if you are not already.
  2. Select "More" on the bottom navigation bar.
  3. Select your profile name at the top of this page to access your account.
  4. Choose "Personal Settings."
  5. On the next screen, select "Change Password."
  6. Follow the prompted instructions on the "Change Password" screen to complete the desired action.
  7. Passwords must be 8-12 alphanumeric characters and must contain at least one lowercase letter, one uppercase letter, and one number.
  8. Be sure you select "Confirm Details" to save any changes made to your account details.

How do I reset my password?

  1. Launch the McDonald’s app and ensure you are logged out.
  2. Select "More" on the bottom navigation bar.
  3. Select "Log In" and ensure that you are under the "Log In" tab.
  4. Select the "Forgot Password?" link and enter the email associated with your account before selecting "Reset Password."
  5. Locate the "Password Reset" email in your inbox and follow the instructions in the app for subsequent steps to complete the reset.
  6. Passwords must be 8-12 alphanumeric characters and must contain at least one lowercase letter, one uppercase letter, and one number.
  7. Be sure you select "Update" to save the changes made to your password.

What if my first name or last name has any special characters?

The McDonald’s app will now allow customers to include special characters as part of their name (first and last) for both registration and profile update. 

How do I delete my account?

  1. Launch the McDonald’s app.
  2. Select "More" on the bottom navigation bar.
  3. Select the "Careers, Contact Us & Legal" section.
  4. Select "Contact Us" and fill out the form.
  5. Be sure to include the email address for the account you want to delete in the comments section.
  6. You can also request account deletion by sending an email to contact.privacy@us.mcd.com; please include the account email address of the account you want to delete.

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