Mobile Order & Pay FAQs
How do I know if McDonald’s Mobile Order and Pay is available in my area?
Make sure you turn on location services so that we can show you all of the available features in the McDonald’s App. Mobile Order and Pay will appear in the McDonald’s App as a feature when you’re within 5 miles of a McDonald’s restaurant that offers Mobile Order and Pay.
How do I complete and pick up my order?
Within the location map, after tapping on a restaurant icon, the white detail box arrow will also indicate if Mobile Order and Pay is available at a particular location. If the restaurant is participating, “Order Here” will appear in black letters at the bottom of the detail page, allowing you to tap it and begin the order. If not, “Order Here” will appear in gray letters, indicating that Mobile Order and Pay is not enabled at that location.
You can complete and pick up your McDonald’s order at any participating restaurant. When you arrive at a participating McDonald’s restaurant, you need to check in and choose how you want to pick up your order—pick up curbside, inside the restaurant or drive-thru. These options may vary by restaurant and time of day. When you check in with your preferred pick-up method at the restaurant, your mobile order is completed and your registered payment card is charged by the restaurant.
Can I add a McDonald’s deal or promotion to my Mobile Order?
Remember, never use the McDonald’s App while driving! Only check-in when you are safely stopped at a McDonald’s restaurant, and make sure your location services settings are turned on. If you have any questions or are unsure of what to do, you can always see a crew member inside the restaurant and give them your mobile order code.
Will I get McCafé® Rewards for McCafé beverages I purchase via Mobile Ordering?
If a Deal is available for redemption through Mobile Order and Pay, you will see an “Add Deal to Mobile Order” button below the barcode when viewing the Deal in the McDonald’s App. To redeem the Deal, click on the “Add Deal to Mobile Order” button then customize the items in this order. Click “Add To Order” to add the Deal to your bag. View some of our current deals and promotions here
Yes, you will get McCafé® Rewards for all eligible McCafé beverages you purchase within a mobile order.
What happens if I never check in or pick up my order?
Your order will not be prepared until you check-in at a participating McDonald's restaurant. Only after you check-in at the restaurant of your choice with your preferred pick-up method will your registered payment card be charged by the restaurant.
Can I register an Arch Card® to use with Mobile Ordering?
How do I add, remove, and edit payment card information?
You cannot register an Arch Card® for automatic payment of your mobile orders at this time. Learn more about the Arch Card® here
You can only add or remove a payment card from the Checkout and My Account screens. To register a payment card, simply enter details as prompted on the form and click ‘Save.’ To remove a payment card, simply swipe left on your phone screen. At this time, we do not allow editing of payment card information.
Who am I purchasing my order from?
Most McDonald's restaurants are owned and operated by independent franchisees. Some restaurants are owned and operated by subsidiaries of McDonald’s USA, LLC. When you finalize your order at check-in, you are purchasing your order directly from the restaurant where you check in.