Our Terms and Conditions have changed. Please take a moment to review the new McDonald’s Terms and Conditions by clicking on the link. These include updates relating to Mobile Order & Pay, MyMcDonald’s Rewards, dispute resolution, and arbitration. By continuing to use our website, you are indicating that you have reviewed and agree to these Terms and Conditions. You are also indicating that you are agreeing to a legally binding contract and intend to do so.
Be sure to keep your activation and reload receipts; you will need them to replace a lost or stolen card.
Submit a request for replacement of a lost, stolen or damaged card via the Contact Us Form. Cards will only be replaced upon submission of acceptable supporting documents which may include activation receipt, purchase receipt, account summary, online purchase electronic receipt and/or a picture of your damaged card. For properly submitted claims, a new card will be issued for the remaining balance at the time of deactivation.
If your request qualifies, please allow 4-6 weeks for delivery of replacement Arch Cards.