Arch Card®: McDonald’s Gift Card FAQs

Have questions about your Arch Card? We’re here to help.

Let’s get you the information you need to use your McDonald's Arch Card to the fullest!

How do I check the balance on my Arch Card?

Need to know if your Arch Card is running low? Visit the McDonald’s Arch Card Balance page to check your balance.

How do I reload my Arch Card?

Need some ways to add cash to your Arch Card? There are two easy ways:

  1. Visit any participating McDonald’s restaurant and ask a crew member at the counter to load your Arch Card.
  2. Go online and visit the McDonald’s Arch Card Reload page.

My Arch Card is lost, stolen or damaged. What should I do?

Uh-oh. Lose your Arch Card? Not to worry—we’ve got you covered. Just be sure to keep your activation and reload receipts; you will need them to replace a lost or stolen card.

For damaged cards, call (800) 244-6227 immediately to cancel and replace your card. For lost or stolen cards, call (800) 244-6227 immediately to cancel your card. Then complete and send in the Lost/Stolen Arch Card® Form (PDF 63 KB) along with your original activation receipt.

Please allow 4-6 weeks for delivery of replacement Arch Cards.

Where can I buy Arch Card gift cards?

Whether you want to buy one or have a bulk order in mind, it’s easy to purchase Arch Cards. Just ask a crew member at a participating McDonald’s restaurant, place an order online for personal orders, or download and submit the Corporate Sales Order Form (PDF 259 KB) for bulk orders.