McDonald's Arch Card FAQs

Quick, convenient, and reloadable: it's a McDonald's gift card that keeps giving.

We're here to answer all your questions on how to use your McDonald's Arch Card! Find all our answers to your frequently asked questions about the Arch Card from how to activate a McDonald's Arch Card to how to check your Arch Card balance!

How do I reload my Arch Card?

Need to add some cash to your Arch Card? There are two easy ways: 

  1. Visit any partcipating McDonald's restaurant and ask a crew member at the counter to load your Arch Card.
  2. Go online and visit the Arch Card page.

I lost my Arch card/my Arch card was stolen. What should I do?

Uh-oh. Lose your Arch Card? Not to worry: we’ve got you covered. Just be sure to keep your activation and reload receipts; you will need them to replace a lost or stolen card.

For damaged cards, call (800) 244-6227 immediately to cancel and replace your card. For lost or stolen cards, call (800) 244-6227 immediately to cancel your card. Then complete and send in the Lost/Stolen Arch Card Form along with your original activation receipt. Lost/Stolen Arch Card Form [pdf 86 KB]

Please allow 4-6 weeks for delivery of replacement Arch Cards.

How do I check the balance on my Arch Card?

Need to know if your Arch Card is running low? Visit the Arch Card page to check your balance.