Arch Card®: McDonald’s Gift Card FAQs
My Arch Card is lost, stolen or damaged. What should I do?
Uh-oh. Lose your Arch Card? Not to worry—we’ve got you covered. Just be sure to keep your activation and reload receipts; you will need them to replace a lost or stolen card.
For damaged cards, call (800) 244-6227 immediately to cancel and replace your card. For lost or stolen cards, call (800) 244-6227 immediately to cancel your card. Then complete and send in the Lost/Stolen Arch Card® Form (PDF 63 KB) along with your original activation receipt.
Please allow 4-6 weeks for delivery of replacement Arch Cards.
Where can I buy Arch Card gift cards?
Whether you want to buy one or have a bulk order in mind, it’s easy to purchase Arch Cards. Just ask a crew member at a participating McDonald’s restaurant, place an order online for personal orders, or download and submit the Corporate Sales Order Form (PDF 259 KB) for bulk orders.