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Have a question or feedback about a delivery order? First, check the Vendor Name to identify whether Uber Eats, DoorDash or Grubhub was handling your order, and please contact Uber Eats at: 1-866-987-3744, DoorDash at: 1-833-510-0332 or Grubhub at: 877-866-4482. You can also access our help pages & FAQ’s.

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Restaurant Feedback
Please tell us what restaurant you visited by entering the store number on your receipt or by finding a location using the restaurant locator.

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Arch Card Feedback

Arch Card Details

If your Arch Card has been lost, stolen, damaged or you are requesting cash out:

  1. Call 1-800-244-6227 immediately to have the card balance frozen.
  2. Fully complete the following form and upload supporting documents which should include proof of purchase (activation receipt, purchase receipt, account summary, online purchase electronic receipt) and/or a picture of your damaged card.
  3. If your request qualifies for a replacement card or cash out, allow 4-6 weeks for your request to be processed.

Note: Arch Cards are not refundable or redeemable for cash unless required by law.  Check the Cash Out Requirements to see if you are eligible for cash back. 

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Supporting Attachments

P2W, Inc. NFP, McDonald’s Corporation, and its related companies and franchisees are not responsible for lost or stolen cards. Cards will only be replaced upon submission of acceptable supporting documents which may include activation receipt, purchase receipt, account summary, online purchase electronic receipt and/or a picture of your damaged card. For properly submitted claims, a new card will be issued for the remaining balance at the time of deactivation. Fraudulent claims will be prosecuted to the fullest extent of the law. Please allow 4 to 6 weeks for delivery of replacement card.

By selecting Submit, any information you provide to McDonald's and P2W will be used in accordance with McDonald's Privacy Policy and P2W's Privacy Policy. We may contact you regarding your submission.

By signing or typing my name below, I do hereby certify under penalty of law that the information provided by me above is true and correct, that I purchased or received the above-noted Arch Card as a gift and am the lawful holder of the card.

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By selecting Submit, any information you provide to McDonald's will be used in accordance with McDonald's Privacy PolicyWe may contact you regarding your submission.

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