Recalls & Alerts
McDonald’s Statement on COVID-19
McDonald's is closely monitoring the impact coronavirus is having on the communities in which we operate. As always, our number one priority is protecting the well-being of employees and customers, and this principle guides each and every decision we make.
At this time, nearly all McDonald’s U.S. restaurants remain open to serve you. McDonald’s and our franchisees are taking proactive steps to help ensure the safety in our restaurants across all our communities in partnership with local and national health authorities, and as the situation continues to evolve, so will our policies.
Where can I get more information about this issue?
Information can be found on the Information can be found on the Centers for Disease Control website.
Can the virus that causes COVID-19 be spread through food?
According to the CDC, COVID-19 is not a foodborne illness. While it may be possible to become infected if an object that has the virus on it comes in contact with a person’s mouth, nose, or possibly their eyes, this is not thought to be the main way the virus spreads. Additionally, before preparing or eating food, it is important to always wash your hands with soap and water for 20 seconds for general food safety.
Is McDonald’s allowing employees to wear masks to curtail the spread of COVID-19?
COVID-19 is believed to spread mainly from person to person between people who are in close contact (within 6 feet for ten minutes or longer) through respiratory droplets (for example, one person exposes others when he or she coughs or sneezes into the air). Transmission via surface contact is not believed to be the main way the virus spreads. McDonald’s policy is always that disposable plastic gloves are required to be worn by employees for any food preparation activities where cooked or ready-to-eat foods are touched with bare hands, and that policy is still in place today.
Regarding masks, under current guidance, the CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory viruses, including COVID-19, unless required by their physician. Instead, the CDC only recommends that people who already have COVID-19 wear a facemask to limit the spread of the virus to their surrounding area. However, crewmembers can request individual accommodations directly with their restaurant’s General Manager.
What is McDonald’s doing to help prevent the spread of COVID-19?
The health and safety of restaurant employees and customers is a top priority. In addition to our standard sanitation procedures, our restaurant teams have:
- Increased the frequency of cleaning, sanitizing, and disinfection of high-touchpoint surfaces,
- Continued our high standards of promoting regular and thorough handwashing and reminding our crew members of our best practices for personal hygiene,
- Where available, increased the use of alcohol-based hand sanitizer as a supplement to frequent handwashing,
- Trained our crew members of current social distancing procedures
- Implemented contactless operations,
- Closed all PlayPlaces and seating areas in majority of dining rooms, and
- Required any employee who is ill to stay home from work.
Additionally, we are providing scenario-based guidance to restaurant management on how to work through various COVID-19 related situations, and communicating health and safety guidance updates from federal health authorities. We will continue to evaluate all safety measures currently in place, and adjust accordingly as we remain focused on the health and safety of restaurant employees and you, our customers.
Why is my McDonald’s saying I can’t sit at certain tables right now?
To reduce the spread of COVID-19 and in compliance with state and local social-distancing requirements, restaurants in some areas are temporarily eliminating the use of some of the seating. For those restaurants with dining rooms and patios that are currently still open, seating has been staggered to comply with those requirements. We appreciate your understanding and your cooperation observing these actions in order to comply with these requirements, which are meant to increase the physical distance between people and help minimize exposure.
Why is the PlayPlace closed?
In compliance with state and local social-distancing requirements to help reduce the further spread of COVID-19, McDonald’s PlayPlaces are temporarily closed. We apologize for the inconvenience, but we’re still happy to serve you your favorite McDonald’s meal to enjoy to-go through the Drive-Thru, with Mobile Order and Pay on McDonald’s Global Mobile App and with McDelivery®.
Why is my McDonald’s Drive-Thru only?
We are closely monitoring all local, state and federal regulations to provide customers with a contactless pickup experience. As a result of these regulations, some restaurants are only serving customers through the Drive-Thru, while others remain open for carry-out, as well as serving customers through the Drive-Thru, with Mobile Order and Pay on McDonald’s Global Mobile App and with McDelivery.
Why did my McDonald’s change their hours? When will they go back to the hours I am used to?
In order to comply with state and local regulations, some restaurants have had to adjust their operating hours. We are committed to serving you your McDonald’s favorites during these challenging times, and are closely monitoring additional restrictions as well as when they are able to be lifted.
Why is my McDonald’s Restaurant closed? When will it reopen?
While more than 99% of our restaurants are open, we continue to act in line with local regulations, which unfortunately does mean that restaurants in select locations may be operating on limited hours or may be closed temporarily in an effort to protect the health of our people and you, our customers. Up-to-date information about restaurant hours or dates of re-opening will be available through the McDonald’s Global Mobile App.
Why does my McDonald’s not have my favorite on the menu anymore? When will the menu go back to including the items I love?
We want to keep serving you during these challenging times, and in some areas that means, temporarily, having a limited menu to ensure our restaurant teams are delivering a contactless pickup experience in our Drive-Thru, carry out, Mobile Order and Pay on McDonald’s Global Mobile App or with McDelivery. We will continue to evaluate local, state and federal regulations to determine what is best for each area of the country.
It has recently come to our attention that some of our customers have received fraudulent messages that claim to be from or affiliated with McDonald’s asking the recipient to complete an online survey or to forward the message to their friends in exchange for monetary compensation (typically in the form of a McDonald’s Arch Card) or free McDonald’s products. Please be advised that McDonald’s is not the source of or affiliated with these communications or associated websites in any way.