McDonald’s USA, LLC strives to improve the usability and accessibility of its domestic restaurant website and mobile application for all users, including those with disabilities. McDonald’s efforts to improve digital usability and accessibility are guided by the relevant portions of the Web Content Accessibility Guidelines 2.0, Level AA and other existing recommendations.
Our efforts are ongoing and are tested on a periodic basis using various forms of assistive technology. Our testers include individuals with disabilities who are native users of assistive technology.
If you are a user with a disability, or an individual assisting a user with a disability, and have difficulty accessing or navigating our digital channels, please contact us at firstname.lastname@example.org. In your message, please provide your contact information, the web address or other location where you experienced difficulty, and a brief description of the problem you encountered, including the type of assistive technology you were using when you experienced difficulty.
The accessibility email address should only be used for accessibility-related issues facing users with disabilities or those who assist them. This email address is monitored by McDonald’s digital accessibility team who are not equipped to review or respond to inquiries unrelated to digital accessibility. For all other feedback and inquiries, please visit McDonald’s Customer Service page. This ensures that our Customer Service Team will review and respond to your comments.