McDelivery in the McDonald’s App FAQs

Questions About Placing a McDelivery Order

How can I order McDelivery using the McDonald’s app?

  1. Select “Order” from the bottom menu bar and switch from “Pickup” to “McDelivery.”
  2. Enter the desired address for delivery and you will be notified if McDelivery is available to you. 
  3.  Once confirmed, start creating your order from our menu or your saved favorites.
  4. When you’re all set—follow the checkout process in the app, sit back and enjoy your faves when they arrive.

How do I know if delivery is available at my address?

After you enter the address for delivery, you will be notified whether McDelivery is available to you. If it’s not, consider ordering pickup or try getting your faves through Uber Eats or DoorDash directly.

Why does it say “powered by Uber Eats”?

We have partnered with Uber Eats to deliver your faves to you. We take care of the food, Uber Eats handles the delivery.

Why does it say “powered by DoorDash”?

We have partnered with DoorDash to deliver your faves to you. We take care of the food, DoorDash handles the delivery.

Can I use my deals or redeem MyMcDonald’s Rewards when ordering McDelivery?

Yup! Some of the McDonald's app deals and rewards can be redeemed on delivery orders. Simply select the offer or reward you wish to redeem and select “Add to delivery order.” If that option is not showing, then that deal is not redeemable on delivery orders.

Will I earn MyMcDonald’s Rewards points for eligible purchases made via McDelivery?

You betcha! All food and beverages purchased through the McDonald's app earn points that you can redeem for free food. It’s one of the many benefits of using the McDonald’s app.

Questions About Your Current Order

I want to change my order or add items to my order:

Once an order is placed it cannot be modified, but you may be able to cancel the order so that you can place another order that includes additional items. To cancel your order, first identify who’s handling your delivery—Uber Eats, or DoorDash. From the home screen, select “Track Order” and scroll down to the tracking screen to find out. Then, please contact Uber Eats at 866-987-3744 or reach out to DoorDash at 833-510-0332.

I want to cancel my order:

First, identify who’s handling your delivery—Uber Eats or DoorDash. From the home screen, select “Track Order” and scroll down to the tracking screen to find out. To cancel, please contact Uber Eats at 866-987-3744 or reach out to DoorDash at 833-510-0332.

I need to contact my courier:

From the home screen, select “Track Order” and scroll down to the tracking screen to contact your courier. You will only be able to contact your driver once one is assigned. Keep in mind that your courier may be driving and may not be able to answer the phone right away. In addition, your courier is also able to contact you if he or she is unable to easily find your delivery address.

I need to change my delivery address:

First, identify who’s handling your delivery—Uber Eats or DoorDash. From the home screen, select “Track Order” and scroll down to the tracking screen to find out. To change your address, please contact Uber Eats at 866-987-3744 or reach out to DoorDash at 833-510-0332.

Where can I find the status of my delivery order?

From the home screen, select “Track Order” to get an up-to-date status of your delivery order.

My order is taking longer than expected:

We’re sorry we could not get you your order on time. To report and resolve any issues, first identify who’s handling your delivery—Uber Eats or DoorDash. From the home screen, select “Track Order” and scroll down to the tracking screen to find out.

Please contact Uber Eats at 866-987-3744 or DoorDash at 833-510-0332.

Have a question that's not listed here?

First, identify who’s handling your delivery—Uber Eats or DoorDash. From the home screen, select “Track Order” and scroll down to the tracking screen to find out. For any further questions, please contact Uber Eats at 866-987-3744 or reach out to DoorDash at 833-510-0332.

Questions About a Delivered or Past Order

My order was not delivered:

We’re sorry we could not get you your order. To report and resolve any issues, first identify who was handling your delivery—Uber Eats or DoorDash. Check the bottom of the receipt in your email to find out the vendor.

Please contact Uber Eats at 866-987-3744 or DoorDash at 833-510-0332.

My order is not correct or is missing items:

We’re sorry about your order. To report and resolve any issues, first identify who was handling your delivery—Uber Eats or DoorDash. Check the bottom of the receipt in your email to find out the vendor.

Please contact Uber Eats at 866-987-3744 or DoorDash at 833-510-0332.

I had an issue with my courier:

We’re sorry about your experience. To report and resolve any issues, first identify who was handling your delivery—Uber Eats or DoorDash. Check the bottom of the receipt in your email to find out the vendor.

Please contact Uber Eats at 866-987-3744 or DoorDash at 833-510-0332.

My promotion or discount was not applied:

We’re sorry about that. To review your receipt with a customer service representative, first identify who was handling your delivery—Uber Eats or DoorDash. Check the bottom of the receipt in your email to find out the vendor.

Please contact Uber Eats at 866-987-3744 or DoorDash at 833-510-0332.

I paid for delivery, but I have DashPass or Uber One:

DashPass benefits only apply to orders through the DoorDash app and Uber One benefits only apply to orders through the Uber Eats app.

I have DashPass or Uber One. Will those benefits apply to my order?

DashPass benefits only apply to orders through the DoorDash app and Uber One benefits only apply to orders through the Uber Eats app.

Where are my MyMcDonald’s Rewards points?

All delivery orders via the McDonald's app earn you points. Points will be deposited into your account 48 hours after your order is delivered and complete.

Have a question that's not listed here?

First, identify who was handling your delivery—Uber Eats or DoorDash. Check the bottom of the receipt in your email to find out the vendor. For any further questions, please contact Uber Eats at 866-987-3744 or DoorDash at 833-510-0332.

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