Last updated: October 31, 2022
The McDonald’s Arch Card Terms and Conditions (“Agreement”) describe the terms and conditions that apply to the purchase, acceptance, and use of any McDonald’s Arch Card (“Arch Card”). The following McDonald’s Arch Card Online Reload Terms and Conditions (the “Terms and Conditions”) additionally apply to the use of the McDonald’s Arch Card Online Reload Website and related services (“Services”). In the event of a conflict between the Agreement and these Terms and Conditions, these Terms and Conditions shall control.
Arch Cards are issued by P2W, Inc. NFP (“P2W”), a trade association that is authorized to issue McDonald's gift cards and is responsible for the operation and maintenance of the McDonald's Arch Card program in the United States. P2W is the sole legal obligor to the cardholder.
To use the McDonald’s Arch Card Online Reload Website and the Services, you will need to create an account as described below (“Account”).
The Services are not intended to be used by, or targeted to, anyone under the age of 13 years old. You must be at least 13 years old to use the Services. If you are at least 13 years old but not yet 18 years old (or the legal age of majority if different in your jurisdiction), then you must review these terms with your parent or guardian and they must understand and agree to these terms in order for you to use the Services.
If you or your parent or guardian do not agree to these terms, then you must immediately stop using the Services and request that P2W close any Account that you have created. You can request Account deletion by calling (800) 244-6227 or send an email to Arch Card Questions You will need to provide the email address associated with the Account that you want deleted.
Important: The Agreement includes an arbitration agreement, jury and class action waivers, limitations of liability and other provisions that are applicable to your use of the Services and affect your legal rights.
You agree that P2W may provide notices, disclosures, and amendments to these Terms and Conditions, and other information relating to the Services, by electronic means, including posting such materials online at the McDonald’s Arch Card Online Reload Website.
1. About the Services
P2W Does Not Operate Any Restaurants
Most McDonald’s are owned and operated by independent franchisees of McDonald’s and some are operated by McDonald’s subsidiaries (such franchisees and subsidiaries are together, “restaurants”). Each restaurant is solely and independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the products to you, and for any employment related matters in the restaurant. P2W does not own or operate any restaurants. It is a trade association responsible for the operation and maintenance of the McDonald's Arch Card program in the United States.
Availability of Products and Services
McDonald's products and services are available in many parts of the world. However, the Services are not available worldwide. They are only intended for use within the United States.
P2W may make the Services unavailable to you or other users at any time for any reason, in its sole discretion, without notice or liability. You understand and agree that in the event P2W disables access to the Services or your Account, you may be prevented from accessing the Services, your Account details, or any information or content contained in your Account.
Obey the Rules of the Road
Whenever you use the Services, you must obey the rules of the road and all applicable rules and regulations. You must not use the Services while driving or while behind the wheel or controls of a vehicle that is moving or not in “park”. In the interest of safety at all times, you should only use the Services when it is lawful and safe to do so.
You Are Responsible for Your Devices and Accounts
P2W does not guarantee that the Services will fully function on any particular device or with any particular software. You are responsible for any devices, software, and services needed to use the Services. You are also responsible for any messaging and data charges, fees, and taxes for your use of the Services, including when we communicate with you by text, email, or other means that you choose. You may only use the Services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). Once you create a Services Account, you are responsible for keeping the Account secure and for all activity under the Account. You can only use one Account and must keep your Account information accurate at all times.
2. Use of the Services
The balance on physical McDonald’s Arch Cards is reloadable through the Services within the balance thresholds specified below. The balance on McDonald’s eGift Cards is not reloadable at this time.
To use the McDonald’s Arch Card Online Reload Website and the Services, you will need to create an Account through the Online Reload Website and provide a valid credit card. Once you set up an Account, you can request a one-time reload in a fixed amount or an automatic reload in a fixed or variable amount on a fixed schedule, such as weekly, bi-weekly, monthly, or quarterly. The minimum amount that you can reload onto your Arch Card at any one time is $10. The maximum amount is $50.
The maximum dollar value that can be associated with your Card at any given time may not exceed $110.00. The maximum value that can be associated with a Card on any calendar day, between beginning balance and reload activity, is $2,000.00. This means your balance at beginning of day plus loads cannot exceed $2,000.00 in one a day even if the balance at one time stays less than $2,000.00.
By creating an Account, you are agreeing to provide and maintain complete and accurate information, and you are consenting to receive e-mails, texts, and other electronic messages from us relating to your account. You are also authorizing your credit card issuer to effectuate payment for requested reloads and representing that you have right to do so.
By submitting an automatic reload request, you are authorizing P2W to bill your credit card on a continued, periodic basis, without a specified end date, until you change or suspend your request through your Account.
Payments made through the McDonald’s Arch Card Online Reload Website will be processed directly by our third-party service provider, CTS Holdings, LLC.
Reloaded amounts are not refundable or redeemable for cash unless required by law.
Be sure to keep your activation and reload receipts; you will need them to replace a lost or stolen card.
You should also avoid disclosing your Account login information to anyone, as you are responsible for all activities associated with your Account, including any unauthorized use of that Account.
You may only use the Services for lawful purposes and in accordance with these Terms and Conditions. You may not use the Services: (1) for any purpose that is unlawful or prohibited by these Terms and Conditions; (2) to cause harm or damage to any person or entity; or (3) to interfere with the operation or functionality of the Services.
3. Important: Mandatory Binding Individual Arbitration
Important: The McDonald’s Arch Card Terms and Conditions (“Agreement”) is applicable to your use of the Services. Please read that Agreement carefully as it affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court.
4. Important: Limitation of Liability
Important: P2W and its affiliates make no warranties, express or implied, with respect to the McDonald’s Arch Card Online Reload Website or the Services, including, without limitation, any express or implied warranty or merchantability or fitness for a particular purpose. P2W and its affiliates do not warrant that the McDonald’s Arch Card Online Reload Website or the Services will function in an uninterrupted manner or be free of errors, viruses, or other harmful components, or that defects will be corrected. You agree that P2W shall have no responsibility for any damage caused by any such interruptions, errors, viruses, harmful components, or defects. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you.
Unless prohibited by law, you and P2W agree to limit claims for damages or other monetary relief against each other to direct and actual damages and that neither you nor P2W will seek any indirect, special, consequential, treble, or punitive damages from the other.
You will defend, indemnify, and hold harmless P2W and McDonald’s from any and all claims, costs, demands, grievances, causes of action, losses, liabilities, and expenses, including, without limitation, reasonable attorney’s fees and legal costs, arising out of or relating to any breach or alleged breach by you of these Terms and Conditions.
6. Governing Law
The laws of the State of Illinois, United States of America, without regard to principles of conflict of laws, apply to these Terms and Conditions and your use of the Services. If any part of these Terms and Conditions are determined to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
7. Changes to Agreement
P2W reserves the right to change these Terms and Conditions from time to time in its discretion, which changes P2W may provide to you by any reasonable means, including without limitation, by posting the revised version of this Agreement on the McDonald’s Arch Card Online Reload Website (“Updated Terms”). Your use of the Services after P2W has posted the Updated Terms constitutes your agreement to the Updated Terms. The Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms, and will apply to your use of the Services from that point forward.
If you have any questions about the Arch Card Online Reload Website or the Services, you can contact us through our toll-free customer service number, (800) 244-6227 or send an email to Arch Card Questions.