General Terms and Conditions
Last updated: August 2026
Selected parts of our app and website have been made available to users in English.
Parts of the app and the majority of the website will only be available in Danish.
1. General
The following terms and conditions apply to wireless internet access ("Wi-Fi") and online services (the mcdonalds.dk website via desktop and mobile devices, McDonald's mobile apps, and other digital media, collectively referred to as the "Online Services") offered by Food Folk Danmark ApS, CVR no. 24 21 40 87, Falkoner Allé 20, 2000 Frederiksberg, Denmark (hereinafter referred to as "McDonald's", "we", "us" or "our"), as well as all orders placed by the customer ("you") with McDonald's through our Online Services.
By using McDonald's Wi-Fi and Online Services, you agree to these terms and conditions ("Terms") and confirm that you have read and understood them before use.
These Terms apply, with the necessary adjustments depending on the Online Service concerned, whenever you use Wi-Fi, install, access or use websites, apps, or other digital media, and/or place an order. Specific terms applicable to individual Online Services are set out in Section 2.
For further information about McDonald's collection and processing of your personal data, please refer to McDonald's Privacy Policy. The Privacy Policy describes, among other things, how McDonald's collects, uses and shares your information, as well as your rights in relation thereto.
Our Wi-Fi and Online Services may be used by individuals aged 16 years or older. Orders paid for by payment card or gift card may only be placed by individuals aged 16 years or older.
The inclusion of a product or service within any of our Online Services does not guarantee that such product or service will be available at all times. We reserve the right to discontinue products and services at any time. Any deletion of the app and/or user accounts in the app will be communicated in advance.
Changes to the Terms and Updates
McDonald's may at any time, with or without notice, update, modify, suspend or discontinue the Wi-Fi or Online Services (or your access thereto), including by pushing updates to, or removing functionalities from, any McDonald's Online Service installed on your device.
When using Wi-Fi and Online Services that are not linked to a user account (for example, mcdonalds.dk via desktop or mobile browser), the applicable Terms will be made available to you and must be accepted before using the services. Changes to such Terms will therefore not be notified separately. The Terms applicable to your use of Wi-Fi, Online Services and any order placed will be those available on mcdonalds.dk at the time of use.
For Online Services linked to a user account, where you accepted these Terms upon registration (for example, the McDonald's Denmark app and customer club), McDonald's may amend these Terms. The current version of the Terms will always be available in the relevant app and on mcdonalds.dk.
McDonald's may make minor changes (such as wording, formatting or layout changes), or changes that are otherwise beneficial to you, without prior notice.
McDonald's may make changes that are disadvantageous to you where necessary due to business considerations (for example, changes to services or changes relating to the loyalty club, including Rewards, Points and Deals), increased costs, or compliance with applicable laws, administrative practices or regulatory guidance. If changes are disadvantageous to you, McDonald's will either: : 1) Request that you actively accept the revised Terms, if the changes are substantial; or 2) Notify you of the change at least one month before it takes effect. Notice will be sent to the email address associated with your account.
Notice will be sent to the email address associated with your account.
If you do not accept the revised Terms, you must immediately cease using the Wi-Fi and Online Services, or do so before the changes take effect if notice has been provided, and request closure of any Online Service account you may have created. To close your account, log in and select "Delete Account." Alternatively, you may contact us and provide the email address associated with the account you wish to delete.
We reserve the right to suspend access to a user's account without notice if the user breaches one or more provisions of these Terms.
Each provision of these Terms is independent. If any provision is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.
1.1 Availability
Descriptions of products available through the Online Services may include products that are not offered by your local McDonald's restaurant. All products are therefore offered subject to availability ("while stocks last"), and not all restaurants sell all products.
Images of products and packaging displayed in the Online Services are examples only. The actual product and/or packaging you receive may differ from the images shown. Such differences may result from your device's display settings or from variations in ingredients, suppliers, regional differences or seasonal changes.
1.2 Misuse and Liability
Your Responsibility
If you misuse the Wi-Fi or Online Services, or assist others in doing so, McDonald's may pursue compensation claims or seek reimbursement from you, in cases where your misuse results in a loss for McDonald’s.
You are responsible for ensuring that your communications, activities and use of the Wi-Fi and Online Services comply with applicable law and do not infringe the rights of others.
The Wi-Fi and Online Services are provided by McDonald's on an "as is" and "as available" basis, without warranties of any kind. They may contain inaccuracies or errors. Your use of the Wi-Fi and Online Services is at your own risk.
McDonald's does not warrant that the Online Services are suitable for or available for use outside Denmark. If you access the Online Services outside Denmark, you are responsible for complying with applicable local laws.
You may not undertake any action that could damage, impair, or interfere with the Wi-Fi, Online Services, or any server or network supporting the Online Services.
You may not use unauthorized technologies or automated systems to access or extract content from the Online Services, including but not limited to spiders, bots, crawlers, screen scrapers, avatars, intelligent agents or offline readers.
You may not damage, overload, impair or gain unauthorized access to the Wi-Fi, Online Services, or any user account associated with them.
Third-Party Content
The Online Services may contain links to, or facilitate the use of, websites, downloads, content, social networks or other digital services owned and/or provided by third parties.
Such content does not constitute endorsement, recommendation, or warranty by McDonald's.
McDonald's is not responsible for the accuracy, completeness, or reliability of third-party information, nor for any products or services offered or sold by third parties.
McDonald's is not responsible for agreements, transactions or arrangements entered into between you and any third party.
Use of third-party online services is governed by the terms and conditions, including privacy policies, of those third-party services.
McDonald's Liability
If claims are brought against McDonald's as a result of your activities, you must indemnify McDonald's against such claims.
McDonald's shall not be liable for any direct or indirect loss or damage, including loss of profit, revenue, or data, caused by the Wi-Fi, the Online Services, or your use of them, for example if you lose your smartphone or if you or another person misuses the Online Services.
Furthermore, McDonald's shall not be liable for any failure to perform its obligations under these Terms where such failure results from events beyond McDonald's reasonable control.
McDonald's Right to Suspend or Terminate Services
In the event of complaints, suspected unlawful conduct, irregularities or misuse of the Wi-Fi or Online Services, McDonald's may, regardless of whether the misuse concerns you or another person, suspend or terminate the Wi-Fi or Online Services without notice, including any associated rights.
McDonald's may also terminate your access to the Online Services, and delete your account.
McDonald's further reserves the right, at its sole discretion, to deny access to the Wi-Fi or Online Services without prior notice, including in cases of misuse.
1.3 Children
As a general rule, children may not enter into agreements relating to the Online Services. McDonald's therefore requires parental registration or consent. Accordingly, parents must register children for McDonald's clubs.
If a parent or guardian does not accept these Terms, the child must immediately stop using the Online Services and either:
Close any Online Service account together with a parent through the relevant account management page; or
Request that McDonald's close the account by contacting customer service and providing the email address of the account to be deleted and the reason for deletion.
1.4 Intellectual Property Rights
All intellectual property rights, including copyrights and trademark rights in or relating to the Online Services, belong to McDonald's, its licensors, or one of McDonald's business partners.
The Online Services may also contain business names and trademarks belonging to third parties. You acquire no ownership rights in any intellectual property associated with the Online Services.
McDonald's grants you a limited, non-exclusive, non-transferable and revocable license to use the Online Services for personal, non-commercial purposes only. No ownership rights are transferred to you.
1.5 User Contributions
Certain Online Services may allow you to submit comments, feedback, suggestions, ideas, graphics, photographs, questions, complaints, competition entries, or other information that is posted or communicated to McDonald's.
Such information will be treated as non-confidential and non-proprietary. You acknowledge and agree that by submitting information to McDonald's through the Online Services, you grant McDonald's a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, sublicense, modify, translate, create derivative works from, transmit, publish and otherwise exploit such information for any purpose, including commercial purposes, without requiring your consent or providing compensation to you or any other person.
You further warrant that you have the necessary rights to any material you upload to the Online Services.
You are responsible for ensuring that any content you submit does not contain information or images that would allow others to identify individuals, their private information, or their property, particularly their real name or address.
You are responsible for ensuring that you do not upload inappropriate material or material that advertises products, services, or businesses. Furthermore, you may not impersonate another person or company. You may not bully, stalk, harm, or otherwise harass other users of the Online Services.
1.6 Assignment
McDonald's may assign its rights and obligations under these Terms to another organization or entity without affecting your rights or obligations under these Terms.
You may not assign your rights or obligations under these Terms to any other person without McDonald's prior written consent.
1.7 Governing Law and Jurisdiction
These Terms are governed by the laws of Denmark.
Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the Danish courts.
1.8 Contact Information
McDonald's operates and controls the Online Services but is not responsible for operating the majority of McDonald's restaurants.
Most restaurants are owned and operated by independent franchisees or subsidiaries. Each restaurant is independently responsible for complying with applicable laws and regulations relating to the products and services it provides to you.
You may contact McDonald's at:
Food Folk Danmark ApS
Falkoner Allé 20
2000 Frederiksberg
Denmark
https://kontakt.mcdonalds.dk/dk/en-dk/contact-us
If you have any questions or comments regarding the Wi-Fi or Online Services, we recommend contacting our Customer Service department.
2. Individual Online Services
2.1 McDonald's Denmark Website
The McDonald's Denmark website ("Website") is provided by McDonald's and can be accessed at:
https://www.mcdonalds.com/dk/da-dk.html
Use of the Website is free of charge, except for any standard data charges that may apply when accessing the Website through a mobile network.
By using the Website, you accept the Terms that are in force at the relevant time. The current Terms are always available at:
https://www.mcdonalds.com/dk/da-dk/vilkaar-og-betingelser.html
The purpose of the Website is, among other things, to provide news and display our menu.
The Website may display products that are currently available as well as products that will be introduced in the near future. For products that are not yet available in McDonald's restaurants, the expected launch date will be indicated where the product is displayed.
2.2 McDonald's Denmark App
The McDonald's Denmark app ("the App") is provided by McDonald's.
Downloading and using the App is free of charge, except for any standard data charges that may apply.
The App can be downloaded through Google Play and the Apple App Store.
You must be at least 16 years old to use the App.
The purposes of the App include:
· Providing news and updates.
· Rewarding loyal users through the Rewards program.
· Providing access to competitions where users may win Deals.
· Displaying McDonald's menu and products.
The App displays products currently available on the menu as well as products that will be introduced in the near future. For products not yet available in McDonald's restaurants, an availability date will be shown where the product is displayed.
The App also provides access to:
· The MyMcDonald's Rewards loyalty program (see Section 2.2.2).
· Mobile ordering for collection at participating McDonald's restaurants (see Section 2.2.3).
By using the App, you accept the Terms in force from time to time. The current version of the Terms is always available in the App and on McDonald's website.
Google LLC and Apple Inc. do not sponsor, administer, or otherwise have any association with competitions offered through the App.
Compatible Smartphones
The App can be used on devices running iOS and Android mobile operating systems.
Compatibility requirements can be checked in the Apple App Store or Google Play Store, depending on your device. If the App is used on other mobile operating systems, McDonald's cannot guarantee that all functionality will operate correctly if at all. For security reasons, McDonald's does not support older operating system versions.
2.2.1 Use of the McDonald's App
The App serves as McDonald's communication channel with you.
When the App and your device's GPS/location services are enabled, the App will display nearby McDonald's restaurants.
You may also save restaurants to your favorites list, making them easier to find in the future.
For each restaurant, the App may display information including:
- Distance from your location.
- Opening hours.
- Contact information.
- Whether the restaurant has a McDrive.
- Whether the restaurant has a McCafé.
- Whether the restaurant has an indoor playground.
- Whether the restaurant hosts birthday parties.
The App also allows you to view:
- The McDonald's menu.
- Product prices.
- Current promotions and campaigns.
Product Information
The menu on our website contains ingredient information, allergen information, and nutritional information for all products.
This information can be accessed by selecting an individual product within the menu.
McDonald's disclaims liability, to the fullest extent permitted by law, for the accuracy of values provided by suppliers or other external sources.
The information is updated regularly to reflect current products and may therefore differ from other materials, including printed materials.
All information is accurate at the time of publication but may be changed without notice.
2.2.2 MyMcDonald's Rewards
This section of the Terms describes the MyMcDonald's loyalty program ("MyMcDonald's Rewards" or "MyM Rewards").
The loyalty program allows you to earn points that provide benefits when purchasing products from participating McDonald's restaurants.
Registration and Enrollment
To join the MyMcDonald's Rewards loyalty program, you must:
- Download the McDonald's Denmark App.
- Create a user account for the Online Services.
- Provide your consent to participate in MyMcDonald's Rewards.
This can be done under "My Account" within the App.
If you already have an account, you may continue to use it. However, you will only gain access to the MyMcDonald's Rewards program once you have:
- Reviewed and accepted these Terms; and
- Provided your consent to participate in MyMcDonald's Rewards.
You may only have one MyMcDonald's Rewards account at a time.
Your account is personal, and loyalty points may only be earned through purchases made by the registered user and/or members of the user's household.
Deals & Rewards
You may receive Deals and Rewards through the Online Services.
Deals
The App contains Deals that are available to all users who have an account in the App, as well as exclusive Deals that are only available to users who are enrolled in the loyalty program.
If you wish to access all available Deals, you must join the loyalty program.
Rewards
Once you have earned points through the loyalty program, you may redeem a Reward by exchanging your points for a product at one of our restaurants.
General Terms Applicable to Deals and Rewards
The following terms apply to all Deals and Rewards:
- Deals and Rewards are available only through the relevant Online Service and at participating restaurants, subject to availability.
- Deals and Rewards apply only to the specific product displayed and remain valid until the stated expiry date.
- Deals and Rewards may be limited by applicable serving hours.
- Unless otherwise stated, Deals and Rewards expire after redemption.
- Only one Deal or one Reward may be used per purchase.
- At McDrive, only one purchase is permitted per transaction.
- Inside the restaurant, multiple purchases may be made.
- Deals and Rewards are non-transferable.
- Deals and Rewards cannot be exchanged for cash.
- Deals and Rewards cannot be redeemed through McDelivery orders placed via third-party delivery providers unless expressly stated otherwise.
- Additional terms and conditions may apply to specific Deals or Rewards and will be displayed alongside the relevant Deal or Reward in the Online Services.
Redeeming a Deal or Reward
A Deal or Reward may be redeemed when placing an order:
- Through your mobile device using the Online Services.
- By scanning the QR code at the counter.
- At McDrive by scanning the QR code or reading the numerical code to the employee taking your order.
- By scanning the QR code or entering the numerical code at a self-service kiosk inside the restaurant.
Earning Points
You earn points when purchasing products at participating McDonald's restaurants.
Points are calculated based on the value of qualifying purchases:
1 Danish Krone (DKK) spent = 1 point earned
To earn points, you must place your order using one of the following methods:
- Through your mobile device using the Online Services.
- At the counter, ensuring that your QR code is scanned before payment.
- At McDrive by scanning your QR code at the payment window before payment.
- By scanning your QR code or entering your numerical code at a self-service kiosk while on the main menu screen.
For McDrive purchases, your QR code must be scanned before reaching the payment window in order to be registered correctly.
You will receive confirmation when your QR code has been successfully registered.
If the QR code is scanned only at the payment window, it will not be registered and no points will be awarded.
If you are unsure how to scan your QR code correctly, you should ask a restaurant employee for assistance before scanning.
If you do not follow one of the procedures above at the time of purchase, you will not earn points and cannot subsequently claim points for that purchase.
Please note that it may take some time before earned points are credited to your account.
To qualify for points, purchases must be made by the registered user and/or members of the user's household.
First Purchase Bonus
Once you have joined MyMcDonald's Rewards and are logged into the App, you will receive a bonus of 100 points the first time you purchase products at a participating McDonald's restaurant and scan your QR code through the App.
These 100 bonus points are awarded in addition to the points earned from the qualifying purchase itself.
Bonus and Promotional Campaigns
From time to time, McDonald's may offer bonus campaigns or special promotions that provide additional opportunities to earn points.
The specific terms and conditions for such campaigns will be communicated in connection with the relevant promotion and will be available through the Online Services.
Maximum Number of Points You Can Earn
Daily Earning Limit
You may earn a maximum of 2,000 points per day (the "Daily Rewards Limit").
If a purchase would cause you to exceed the Daily Rewards Limit:
- You will earn points up to the Daily Rewards Limit.
- No points will be awarded for the portion of the purchase that exceeds the Daily Rewards Limit.
Once you have reached the Daily Rewards Limit, you cannot earn additional points through purchases made on the same day.
Your Daily Rewards Limit resets automatically at 00:00 (midnight) on the following day.
Maximum Account Balance
Your account may contain a maximum of 9,999 points at any time (the "Rewards Cap").
If your account has reached the Rewards Cap:
- You will not earn additional points until some of your existing points have been redeemed.
- If a purchase would cause you to exceed the Rewards Cap, you will earn points only up to the Rewards Cap.
- No points will be awarded for the portion exceeding the Rewards Cap.
Redeeming Points
You may redeem your points at all McDonald's restaurants in Denmark, provided that the restaurant has the relevant product in stock.
All McDonald's restaurants in Denmark participate in the MyMcDonald's Rewards program.
Points may be redeemed for a discount or a free product, as shown in the Online Services.
Points and Rewards:
- Have no cash value.
- Cannot be transferred.
- Cannot be redeemed for cash.
Within the McDonald's Denmark App, under the MyM section of the navigation menu, you can view the Rewards available based on your current points balance ("MyM Rewards Products").
You must use the McDonald's App to convert points into Rewards.
How to Redeem a Reward
A Reward may be redeemed when placing an order:
- Through your mobile device using the Online Services.
- By scanning the QR code at the counter.
- At McDrive by scanning the QR code or providing the numerical code to the employee taking your order.
- By scanning the QR code or entering the numerical code at a self-service kiosk inside the restaurant.
Restaurants Excluded from Mobile Ordering
Due to technical limitations, the following restaurants do not currently offer ordering and payment through the App:
- Vesterbrogade 1B, 1620 Copenhagen K
- Ringstedgade 76, 4000 Roskilde
MyM Menu
At the top of the Rewards menu, you will find a QR code.
Once you have earned points through your first qualifying purchase, your points balance will be displayed beneath the QR code.
The MyM menu contains:
- An overview of products that may be redeemed using points ("Reward Products").
- The number of points required for each Reward Product.
Different Reward Products require different numbers of points.
It is not possible to:
- Purchase additional points.
- Pay the difference between your available points and the points required for a Reward Product.
To unlock additional Rewards, you must first earn more points through qualifying purchases.
Rewards and Deals Categories
The menu contains two categories: Rewards and Deals.
By selecting the "See All" link next to the Rewards category, you can view all Rewards available to you once:
- You have consented to participate in the MyMcDonald's Rewards loyalty program; and
- You have earned the number of points required to redeem the relevant products.
By selecting the "See All" link next to the Deals category, you can view the Deals available to you as an account holder in the McDonald's App.
These Deals can be personalized and are available to App account holders regardless of whether they are enrolled in MyMcDonald's Rewards.
Certain Deals are personalized, which means that different App account holders may have access to different Deals.
On the App's Home screen, ongoing activities may provide opportunities to access additional Deals, including the option to select a deal, or by winning these, according to the terms and conditions for the specific competition
Expiration of Points
Points expire one year after they are earned, at the end of the relevant calendar month.
McDonald's will send you a reminder through the Online Services four weeks before your points expire.
Deletion of Account and Withdrawal from the Loyalty Program
You may delete your user account or withdraw from the loyalty program at any time.
Deleting Your Account
You may delete your account by:
- Selecting "Delete Account" within the App under the More section.
- Visiting https://www.mcdonaldsapps.com/da-DK/account, logging in, and selecting Delete Account.
- Contacting Customer Service.
When your account is deleted:
- All account data is permanently deleted.
- Any accumulated points expire immediately.
- Any coupons, Deals, and Rewards expire immediately.
Deleted points cannot be refunded, reinstated, or restored if you later create a new account.
McDonald's therefore recommends carefully considering account deletion to avoid unintentionally losing accumulated points, Deals, and Rewards.
Withdrawing from MyMcDonald's Rewards
You will automatically be removed from the loyalty program if you withdraw your consent to participate in MyMcDonald's Rewards.
You may withdraw your consent:
- Through the My Account section of the App.
- By contacting Customer Service.
Once your consent has been withdrawn, your points and Rewards can no longer be used unless you subsequently provide your consent again and rejoin the program.
Automatic Deletion Following Inactivity
Your user account, including all accumulated points, will automatically be deleted after twelve (12) months of inactivity.
Before permanently deleting your account, McDonald's will contact you.
Deletion will only occur if you remain inactive for thirty (30) days after receiving that notification.
Further information regarding account deletion can be found in the Privacy Policy.
Account Deletion Upon Death
An account may be deleted following the death of the account holder if McDonald's is informed by the deceased person's relatives or representatives.
Upon deletion:
- All accumulated points are cancelled.
- Any unredeemed Deals and Rewards are cancelled.
- The App account, including any MyMcDonald's Rewards membership, will be closed.
McDonald's accepts no liability for any loss or damage arising from such account deletion.
Unacceptable Participation and Suspicious Activity
You agree that the following activities constitute unacceptable participation in the loyalty program ("Unacceptable Participation"):
Any purchase, sale, offer to sell, donation, transfer, assignment, acquisition, or other transaction involving:
- The App;
- Deals;
- Rewards; or
- MyMcDonald's Rewards points,
except where expressly permitted under these Terms.
Any use of McDonald's advertising materials, advertising content, or related intellectual property rights for any purpose other than those expressly permitted under these Terms.
Any violation of these Terms.
McDonald's may take appropriate action, including closing your account and deleting accumulated points, if it identifies Unacceptable Participation and/or suspicious activity associated with your account, including but not limited to:
- Participation in illegal or fraudulent activities.
- Providing or attempting to provide false or misleading information or statements to McDonald's or participating restaurants.
- Selling, transferring, assigning, acquiring, or offering to sell, transfer, assign, or acquire any reward, benefit, or point in violation of these Terms.
- Earning points for purchases made by persons other than the registered user and/or members of that person's household.
- Earning an excessive number of points through fraud or other improper means.
McDonald's also reserves the right to refuse redemption of Deals and/or Rewards where there is reasonable suspicion that they have been manipulated, altered, or obtained improperly.
Point Adjustments and Refunds
McDonald's may deduct points at any time if the points were earned from the purchase of products that are subsequently returned for a full or partial refund.
The same applies if a purchased product is exchanged for another product, unless the replacement product carries the same point value.
General
You are responsible for ensuring that your name, email address, and all other account information remain accurate and up to date.
McDonald's is not responsible for issues arising because:
- You have provided incorrect information.
- Your information has become outdated.
- You have failed to update changes to your information.
You are solely responsible for ensuring that points are earned only from purchases made by you as the registered user and/or members of your household.
McDonald's reserves the right to modify, suspend, or discontinue the loyalty program at any time.
Material changes to the loyalty program, or its termination, will be communicated through the App or by email with at least one month's notice.
In such circumstances, any accumulated points and Rewards may continue to be used during the notice period.
McDonald's will consider changes accepted if you continue to use the loyalty program after the changes have taken effect.
If you do not accept the changes, you must either:
- Withdraw your consent to participate in MyMcDonald's Rewards; or
- Delete your McDonald's App account.
McDonald's shall not be liable where circumstances beyond its reasonable control prevent you from earning, using, or redeeming points, Rewards, or Deals before they expire, including circumstances such as mandatory closure of restaurants.
McDonald's retains ownership of all materials associated with the loyalty program, including:
- Advertisements.
- Promotional materials.
- Illustrations.
- Content made available through the Online Services.
Applicable Law and Disputes
Participation in the loyalty program constitutes acceptance of these Terms.
These Terms are governed by and interpreted in accordance with Danish law.
Nothing in these Terms affects any rights granted to you under mandatory consumer protection legislation.
All instructions, conditions, and terms appearing in promotional or advertising materials relating to the loyalty program form an integral part of these Terms.
However, where there is a conflict between promotional materials and these Terms, these Terms shall prevail.
Defined terms used in these Terms shall have the same meaning when used in related promotional materials whenever the context permits.
Unless otherwise required by these Terms or by mandatory law, McDonald's may, at its discretion, decline to enter into discussions or negotiations regarding disputes.
Campaign Organizer
Marketing Coop DK A/S (CVR No. 18778688) is responsible for the costs associated with marketing activities related to the App, including but not limited to:
- Rewards.
- Deals (discount coupons).
- The loyalty program.
Participating Restaurants
When you redeem Deals, Rewards, offers, coupons, or points, redemption takes place directly with a participating restaurant.
Accordingly, the agreement for the supply of products is entered into between you and the restaurant that accepts your order, and not with McDonald's or any other member of the McDonald's system.
The restaurant supplying your products is responsible for:
- Preparing the products.
- Delivering the products to you.
You acknowledge and agree that:
- You are purchasing directly from the individual restaurant.
- Neither McDonald's nor any other member of the McDonald's system is responsible for claims arising out of products purchased from the restaurant through the ordering function.
For the purposes of these Terms, "members of the McDonald's system" include:
- McDonald's Corporation (the parent company).
- Subsidiaries.
- Affiliates.
- Franchisees.
- Agents.
- Representatives.
- Agencies.
- Their respective officers, directors, and employees.
Products Available Through the Online Services
All products are offered subject to availability at the restaurant where you place and collect your order.
Some restaurants do not sell all products.
Images of products and packaging displayed through the Online Services are examples only and may differ from the products or packaging you actually receive.
Differences may result from:
- Device display settings.
- Ingredients used.
- Suppliers.
- Regional variations.
- Seasonal changes.
Product Pricing
Each restaurant independently determines its own prices.
As a result:
- Discounts on the same product may generate different savings at different restaurants.
- Certain offers and prices may not be available for all orders at all restaurants.
If you discover that you have been charged an incorrect price for a product, you should contact the restaurant from which the product was purchased to request a refund of the difference.
Refunds and Consumer Rights
If, for any reason, you wish to request a refund, including where products are unsatisfactory or otherwise defective, you should contact the restaurant from which the product was purchased and request reimbursement of any amount owed to you.
Nothing in these Terms affects your statutory consumer rights.
2.2.3 Mobile Ordering via the App
McDonald's offers fast and easy ordering and payment through mobile ordering in the McDonald's app. To access mobile ordering in the app, you must:
- Create an account
- Accept McDonald's terms and conditions
- Link Apple Pay or Google Pay, or a valid payment card
Ordering via the app
When you start your order, you must first select the restaurant you wish to order from. Make sure that you have selected the correct restaurant before placing your order. It is your responsibility to ensure that you order from the correct restaurant. If you are unsure which restaurant you are at, we encourage you to ask a restaurant employee for assistance.
Please note that opening hours, menu selection, and prices depend on the selected restaurant. Therefore, it is important to be aware that prices and availability may change if you switch restaurants after products have been added to your basket.
If you have given the McDonald's app access to your location, the app will automatically suggest the McDonald's restaurant closest to your current location.
If you have given the McDonald's app access to your location, you will receive a warning if you are about to place an order at a restaurant that is far away from your location. The same applies if you select a restaurant that is about to close.
When ordering through the app, you must choose whether you wish to:
- Collect your order inside the restaurant as takeaway
- Have your order delivered to a table in the restaurant
- Collect your order at McDrive
- Have your order delivered to a designated McDonald's parking space
Please note that the available options may vary between restaurants. Since the restaurant must have enough time to prepare and complete your order before closing, you must place your order no later than 10 minutes before the restaurant closes. When ordering, you must be at the restaurant and ready to collect your food.
To complete your order, you must have a valid payment card linked to your account or pay using Apple Pay or Google Pay.
Once payment has been completed, you will receive a receipt by email, as well as a confirmation in the app containing your order number.
Collection and cancellation
Once the order has been completed, it is binding and cannot be cancelled or withdrawn. If the order is not collected within 10 minutes after it has been completed, the ordered products will be discarded without prior notice, and you will not be entitled to have the order replaced or receive a refund. This is to ensure that the ordered products comply with McDonald's guidelines and requirements regarding hygiene and quality.
When collecting your food at the selected collection point, you must provide your order number. This applies whether you collect your food inside the restaurant, at McDrive, or whether your food is delivered to your table or to your parking space.
Orders placed for McDrive can only be collected at McDrive. If you have ordered collection at McDrive, your order will be cancelled if it has not been collected within 2 hours. Payment will not be refunded if the food is not collected within this period.
It is not possible to pre-order for collection at a parking space, inside the restaurant, or for table service. Therefore, make sure that you have arrived at the restaurant before placing your order and that the correct restaurant has been selected.
Earning and using MyMcDonald's Rewards and Points
If you are a member of the MyMcDonald's Rewards customer club and place an order through the app, you will automatically earn points on your purchases. You can also choose to use Rewards and Deals when ordering through the app, unless otherwise stated.
If you wish to use a Deal or Reward, go to “MyM”, select the relevant Deal or Reward, click “Redeem”, and then select “Redeem via mobile ordering”. The item will then be added to your mobile order basket.
