Statement: Cyber-Attack on McDonald’s Canada Career Website

The McDonald’s Canada career website (http://www.mcdonalds.ca/ca/en/careers.html or http://www.mcdonalds.ca/ca/fr/careers.html) was recently subject to a cyber-attack.  

As a result, the personal information of approximately 95,000 restaurant job applicants has been compromised. Applicants affected are those who applied online for a job at a McDonald’s Canada restaurant between March 2014 and March 2017.  The personal information compromised was limited to applicant name, address, email address, phone number, employment background and other standard application information.  Importantly, our application forms do not request highly sensitive personal information such as social insurance numbers, banking information or health information.

When we learned of this privacy breach we immediately shut down the site and launched an investigation.  The careers webpage will remain shut down until the investigation is complete and appropriate measures are taken to ensure that this type of security breach does not happen again.

While the investigation remains ongoing, all applicants who were directly affected by this privacy breach will be notified by a letter in the mail. Where a mailing address was not provided in the application form, affected applicants will be contacted by using other contact information provided on the application form (email or telephone).

At this time, we have no information that the information taken has been misused. 

We apologize to those impacted by this incident.

Those interested in applying for a job should do so in person at any McDonald’s Canada restaurant, including on National Hiring Day, an annual event taking place April 5th, 2017.

Applicants impacted may call our dedicated assistance line at: 1 (877) 238-3790, which is available Monday through Friday, 9:00 a.m. to 7:00 p.m. EST and provide reference number 7827032417 when calling. You can also visit (here):