FREQUENTLY ASKED QUESTIONS
Need more information about McDonald’s® Canada? Here are the answers to some frequently asked questions.
At McDonald’s Canada we are committed to excellence in serving all guests including people with disabilities who require assistance. All of our crew and managers who deal with the public receive training, including information on how to serve persons with disabilities. A copy of our policy is available upon request.
For guests who wish to provide feedback or ask questions related to accessibility can contact our Guest Relations & Engagement team at our Contact Centre during business hours:
Or write us at:
McDonald's Restaurants of Canada Limited
Guest Contact Centre
P.O. Box 61023
Locally, McDonald’s restaurants participate in a wide range of civic and charitable programs within their communities. Requests for local donations should be directed to your neighbourhood owner/operator or restaurant manager.
RMHC® Canada is the foundation that supports Ronald McDonald Houses and Ronald McDonald Family Rooms across the country. Please visit www.rmhc.ca for more information.
If you’re enquiring about a corporate sponsorship, please call our Toronto office switchboard: 416-443-1000.
McDonald’s® Canada is the founding and largest sustaining partner to Ronald McDonald House Charities Canada. Since opening the first Canadian Ronald McDonald House in 1981, McDonald’s Canada and founder, George Cohon, have held a committed and caring vision of the role Ronald McDonald Houses could play in helping sick children and their families.
By creating Ronald McDonald House Charities® Canada in 1982, McDonald’s ensured that Canada’s first House in Toronto, along with all future Houses, would have a lasting foundation of support. McDonald’s commitment covers all the administrative and operating costs for Ronald McDonald House Charities® Canada, the foundation that supports the Ronald McDonald Houses across the country. Because of this, 100% of every dollar donated by individual and corporate donors goes directly to Ronald McDonald Houses and their programs.
McDonald’s is proud of the incredible impact and support the Ronald McDonald Houses have on health care and healing in this country. And they remain committed to the founding vision of Ronald McDonald Houses as community houses, where McDonald’s, along with individual donors, corporate donors and community groups all work together to ensure families with seriously ill children have place to stay and the support they need.
A portion of the sale of every Happy Meal is donated to Ronald McDonald House Charities Canada, which creates a sustainable revenue source for Ronald McDonald Houses and their programs.
From volunteering your time, to hosting a fundraising event, to dropping off much-needed items at a Ronald McDonald House, to donating valuable dollars, there are countless ways to help Ronald McDonald House Charities Canada. Every level of support is very much appreciated.
Visit the RMHC site for more ideas on how you can help make a vital difference to the families who call Ronald McDonald House their home.
You can apply for positions in a McDonald’s restaurant or online at www.worksforme.ca.
It’s a great point of pride that McDonald’s offers many young people their first job opportunity. At McDonald’s, we believe in opportunities, and give everyone a chance to shine by surrounding them with great people to work with. And we offer flexible schedules and the potential to grow.
McDonald’s has long been recognized as a great place to work. McDonald’s Canada was recently recognized as a top five employer in Aon Hewitt’s study of Canada’s Best Employers of 2011 for the ninth time – the only quick-service restaurant in the country to earn this honour. In January of 2011, McDonald’s Corporation won a Catalyst Award, honouring the company’s global efforts to support and advance women in business.
Seventy-five per cent of restaurant managers started as crew and 50 per cent of our owner operators started in the restaurants - as did many of our corporate staff.
For information about careers in Human Resources, Supply Chain, Operations, Marketing and other departments, please see our Corporate Careers section.
For restaurant career opportunities, please visit your local restaurant in-person and submit a cover letter and resume. You can also apply online at www.worksforme.ca.
At McDonald's, training never stops. Crew members are trained extensively on all food safety and food handling processes. Our trainees work with crew trainers while they learn the operational skills necessary for running each of the positions in our restaurant - from the front counter to the grill.
We believe in promoting growth. All managers and owner-operators receive business management and restaurant operations training at one of McDonald's premier, state-of-the-art training facilities: Hamburger University or the Canadian Institute of Hamburgerology.
McDonald's is always looking for hardworking men and women with an entrepreneurial passion. We continue to attract highly qualified and motivated individuals from a diversity of cultures. In Canada today, more than 80% of our restaurants are owned and operated by independent business people who are committed to giving back to their communities. Learn more.
You need a Wi-Fi (802.11b/g) enabled device. Most newer laptops have built-in Wi-Fi capabilities. Older versions may require a separate Wi-Fi card, which you can purchase at most large electronics retailers. Any chip or card that has been certified for compliance with the Wi-Fi wireless LAN standard (IEE 802.11b) can be used. More and more PDAs and cell phones, such as the iPhone, are Wi-Fi enabled. A manufacturer or service provider can help you identify these devices.
Connecting is simple: When in the McDonald's restaurant, just turn on your device, select “BELLWIFI@McDonalds” from the available wireless networks and open the Internet browser. You will be pointed to the splash page where you can connect and surf.
McDonald's offers unlimited free Wi-Fi.
Most Virtual Private Network (VPN) software running on a notebook computer that is configured for DHCP is compatible. If your company allows remote access into the corporate network, then you may connect. If your company has a VPN, you should be able to run your VPN or secure tunneling client software. Bell Mobility/Canada provides fully routable/public IP addresses so that VPN connections should be seamless. Bell Mobility/Canada's network will support any VPN technology, which is Internet Protocol Version 4 (Ipv4) compliant (this information can be obtained from the user's IT department). Most VPNs will meet this requirement.
High-speed Internet access is up to 50 times faster than standard dial-up service. Data-transfer rates are up to 6 Mbps for wireless access. However, other factors can impact the actual speed of the Wi-Fi service, such as how many users are connected at the same time.
Bell Mobility/Canada does not enable WEP (Wired Equivalency Protection) on any of the wireless equipment used in their networks. Therefore, no special keys are required to use wireless Internet access. WEP encryption is not yet practical for a public access network, due in part to the absence of a standardized method for relaying encryption keys between different manufacturers' equipment. The system supports secure Virtual Private Network (VPN) access for optimum security. Bell Mobility/Canada & McDonald's also encourages its users to observe standard security practices, such as ensuring that computer hard drives are not shared.
For Technical Support, please call 1-877-328-2123
There are more than 1,400 McDonald's restaurants in Canada employing more than 80,000 Canadians.
McDonald's operates over 33,000 restaurants worldwide, employing more than 1.7 million people.
McDonald's operates in 119 countries on six continents.
Happy Meal toys and other McDonald's premiums are distributed directly to our restaurants for in-store promotions. Toys and premiums are not available through the McDonald's corporate offices. You may want to contact the following collector's club:
McDonald's Collector's Club
1153 South Lee Street
Des Plaines, IL
The Club requests that all correspondence include a self-addressed, stamped envelope. The Club may also be contacted by visiting www.mcdclub.com. Important Note: The McDonald's Collector's Club is an independent group which is not affiliated with McDonald's Restaurants of Canada Limited. They may, however, be able to assist you in your search for toys and premiums.