Frequently Asked Questions
At McDonald’s Canada we are committed to excellence in serving all guests including people with disabilities who require assistance. All of our crew and managers who deal with the public receive training, including information on how to serve persons with disabilities. A copy of our policy is available upon request.
For guests who wish to provide feedback or ask questions related to accessibility can contact our Guest Relations & Engagement team at our Contact Centre during business hours:
Or write us at:
McDonald's Restaurants of Canada Limited
Guest Contact Centre
P.O. Box 61023
Locally, McDonald’s restaurants participate in a wide range of civic and charitable programs within their communities. Requests for local donations should be directed to your neighbourhood owner/operator or restaurant manager.
RMHC® Canada is the foundation that supports Ronald McDonald Houses and Ronald McDonald Family Rooms across the country. Please visit the RMHC website for more information.
If you’re enquiring about a corporate sponsorship, please call our Toronto office switchboard: 416-443-1000.
McDonald’s® Canada is the founding and largest sustaining partner to Ronald McDonald House Charities Canada. Since opening the first Canadian Ronald McDonald House in 1981, McDonald’s Canada and founder, George Cohon, have held a committed and caring vision of the role Ronald McDonald Houses could play in helping sick children and their families.
By creating Ronald McDonald House Charities® Canada in 1982, McDonald’s ensured that Canada’s first House in Toronto, along with all future Houses, would have a lasting foundation of support. McDonald’s commitment covers all the administrative and operating costs for Ronald McDonald House Charities® Canada, the foundation that supports the Ronald McDonald Houses across the country. Because of this, 100% of every dollar donated by individual and corporate donors goes directly to Ronald McDonald Houses and their programs.
McDonald’s is proud of the incredible impact and support the Ronald McDonald Houses have on health care and healing in this country. And they remain committed to the founding vision of Ronald McDonald Houses as community houses, where McDonald’s, along with individual donors, corporate donors and community groups all work together to ensure families with seriously ill children have place to stay and the support they need.
A portion of the sale of every Happy Meal is donated to Ronald McDonald House Charities Canada, which creates a sustainable revenue source for Ronald McDonald Houses and their programs.
From volunteering your time, to hosting a fundraising event, to dropping off much-needed items at a Ronald McDonald House, to donating valuable dollars, there are countless ways to help Ronald McDonald House Charities Canada. Every level of support is very much appreciated.
Visit the RMHC website for more ideas on how you can help make a vital difference to the families who call Ronald McDonald House their home.
You can apply for positions in a McDonald’s restaurant or online.
It’s a great point of pride that McDonald’s offers many young people their first job opportunity. At McDonald’s, we believe in opportunities, and give everyone a chance to shine by surrounding them with great people to work with. And we offer flexible schedules and the potential to grow.
McDonald’s has long been recognized as a great place to work. McDonald’s Canada was recently recognized as a top five employer in Aon Hewitt’s study of Canada’s Best Employers of 2011 for the ninth time – the only quick-service restaurant in the country to earn this honour. In January of 2011, McDonald’s Corporation won a Catalyst Award, honouring the company’s global efforts to support and advance women in business.
Seventy-five per cent of restaurant managers started as crew and 50 per cent of our owner operators started in the restaurants - as did many of our corporate staff.
For information about careers in Human Resources, Supply Chain, Operations, Marketing and other departments, please see our Corporate Careers section.
For restaurant career opportunities, please visit your local restaurant in-person and submit a cover letter and resume. You can also apply online.
At McDonald's, training never stops. Crew members are trained extensively on all food safety and food handling processes. Our trainees work with crew trainers while they learn the operational skills necessary for running each of the positions in our restaurant - from the front counter to the grill.
We believe in promoting growth. All managers and owner-operators receive business management and restaurant operations training at one of McDonald's premier, state-of-the-art training facilities: Hamburger University or the Canadian Institute of Hamburgerology.
McDonald's is always looking for hardworking men and women with an entrepreneurial passion. We continue to attract highly qualified and motivated individuals from a diversity of cultures. In Canada today, more than 80% of our restaurants are owned and operated by independent business people who are committed to giving back to their communities. Learn more.
You need a Wi-Fi (802.11b/g) enabled device. Most newer laptops have built-in Wi-Fi capabilities. Older versions may require a separate Wi-Fi card, which you can purchase at most large electronics retailers. Any chip or card that has been certified for compliance with the Wi-Fi wireless LAN standard (IEE 802.11b) can be used. More and more PDAs and cell phones, such as the iPhone, are Wi-Fi enabled. A manufacturer or service provider can help you identify these devices.
Connecting is simple: When in the McDonald's restaurant, just turn on your device, select “BELLWIFI@McDonalds” from the available wireless networks and open the Internet browser. You will be pointed to the splash page where you can connect and surf.
McDonald's offers unlimited free Wi-Fi.
Most Virtual Private Network (VPN) software running on a notebook computer that is configured for DHCP is compatible. If your company allows remote access into the corporate network, then you may connect. If your company has a VPN, you should be able to run your VPN or secure tunneling client software. Bell Mobility/Canada provides fully routable/public IP addresses so that VPN connections should be seamless. Bell Mobility/Canada's network will support any VPN technology, which is Internet Protocol Version 4 (Ipv4) compliant (this information can be obtained from the user's IT department). Most VPNs will meet this requirement.
High-speed Internet access is up to 50 times faster than standard dial-up service. Data-transfer rates are up to 6 Mbps for wireless access. However, other factors can impact the actual speed of the Wi-Fi service, such as how many users are connected at the same time.
Bell Mobility/Canada does not enable WEP (Wired Equivalency Protection) on any of the wireless equipment used in their networks. Therefore, no special keys are required to use wireless Internet access. WEP encryption is not yet practical for a public access network, due in part to the absence of a standardized method for relaying encryption keys between different manufacturers' equipment. The system supports secure Virtual Private Network (VPN) access for optimum security. Bell Mobility/Canada & McDonald's also encourages its users to observe standard security practices, such as ensuring that computer hard drives are not shared.
For Technical Support, please call 1-877-328-2123
There are more than 1,400 McDonald's restaurants in Canada employing more than 80,000 Canadians.
McDonald's operates over 33,000 restaurants worldwide, employing more than 1.7 million people.
McDonald's operates in 119 countries on six continents.
Your McCafé Mobile Rewards card can be found in the Mobile “Offers” section of the My McD's app.
No, physical McCafé Reward stickers and McCafé Mobile Reward stickers are different programs and cannot be combined.
Go to the “Offers” section of the My McD's app, select the "Free medium hot beverage" offer, then select “Add to Mobile Order” and choose your free beverage.
Yes, just scan your My McD's offer and your McCafé Mobile Rewards will automatically be added - no need to scan twice.
Your McCafé Mobile Reward sticker will not be indicated on your receipt.
Your McCafé Mobile Rewards sticker will appear within 24 hours of a purchase.
No, you cannot use McDelivery to earn or redeem McCafé Mobile Rewards.
Please visit “Contact Us” of the My McD’s app within the “About, Contact & Legal” section.
If you choose “While Using the App” or “Always” in your location services settings, McDonald’s will use your current location to provide offers, find nearby restaurants and enable Mobile Ordering. If Mobile Ordering is available in your location, having location services turned to “While Using the App” or “Always” will also let us know when to prompt you to check in at a participating Mobile Ordering restaurant to have your order ready for pickup.
Mobile offers can be added to your order. Please go to the offers section and tap “Add to Mobile Order” on the offer that you select to begin the process. If you choose to use an offer, you must start your order by selecting it, as the offer cannot be applied after you’ve added your products to the basket.
You can access your personal information (name, email, password), past orders, payment information and favourites (orders and restaurants).
Yes, you can favourite your orders, items from our menu and preferred restaurant locations.
Yes, you can reorder items from your recent order.
You will receive a notification after you place an order, and also when you are near your selected restaurant so you can let us know how you want to pick it up. Once your order is fulfilled, you’ll receive a Thank You notification with the order details.
Yes, you can access full nutrition information, including calorie information, for all our items in our Menu section. As you add or remove items, you can also see nutrition and calorie information for the meals and à la carte items you order. Ingredient information is also available.
When you arrive at your selected restaurant, you can check in and choose how you want to pick up your order. There are four options, which may vary by restaurant and time of day – Front Counter, Table Service, Drive-Thru or Curbside Service. When you check in with your preferred pickup method, your order is completed at the restaurant you choose and your payment card is charged. Remember, never use your mobile app while driving! Only check in when you are safely stopped at a participating restaurant and make sure your location services settings are turned on.
McDonald’s® wants to ensure your food is hot and fresh when you arrive, so instead of making your order when you initially place your order, we start making it only when you get close to our restaurants. If your location services are turned on, you will receive a notification that you can check in and choose how you’d like to pick up your order from the options that may be available at that restaurant – Front Counter, Table Service, Curbside Service or Drive-Thru. Once you choose where you’d like your food to be ready for you, your order will be sent to the kitchen and your payment will be processed.
You’ll know your restaurant offers Table Service if there is a red sticker on the table indicating the table number. Simply sit down at an available table, open your app, and when you are prompted to check into the restaurant, enter your table number under the Table Service option. Your food will be brought to your table shortly.
If you select Curbside when you check-in, park your vehicle in one of the designated Curbside spots and enter the stall number into the app. Your food will be brought to your stall shortly after.
Yes, but only if you choose to check in at the Drive-Thru.
Yes, your order will not be completed and prepared until you check in at the restaurant. Your order code will be valid for 24 hours from the time you placed it. If you are unable to check in within 24 hours, then a new order code will be automatically generated for you when you arrive at the restaurant to complete your order. Depending on what time you pick up your order, certain items may not be available. You will be notified via the app if any menu items are unavailable when you check in using the app.
Updated order totals at check-in can result from changes in products, pricing, taxes or other fees required by law, which may happen when you arrive at a participating restaurant other than the one you originally selected.
Mobile Ordering is another feature of the My McD’s® app. You can browse the McDonald’s® menu, save favourites, and view your order history to place an order. After placing an order, you’ll be able to check in and pick up your order at the Front Counter or have your order delivered to your table through Table Service or to your car through the Drive-Thru or Curbside Service.
Mobile Ordering will bring a whole new level of speed and convenience to your McDonald’s® experience. You’ll be able to reorder your past or favourite orders and, for the first time, have your food brought to your car via Curbside Service or to your table through Table Service. All payments are made through the app to speed up your experience even more.
Mobile Ordering is currently available at participating McDonald’s in Canada.
Mobile Ordering will appear as a feature in the app when you are near a participating McDonald’s in Canada. Make sure you turn on location services so that we can show you all of the available features in the app.
Menu items will be displayed based on the selection you make for breakfast, lunch or dinner.
To get Extra Value Meal pricing, you must select “Make a Meal” when ordering your sandwich or entrée. Most of our sandwiches and entrées can be made into an Extra Value Meal. Simply select the sandwich or entrée that you wish to order from the menu. You will see a pop-up with two options – for the “Item” only (just the sandwich), or to “Make a Meal”. Tap “Make a Meal”. On this page, use the drop-down arrow to change the size of your meal or to choose a Side Salad meal. Use the “Select Drink” section to choose your beverage. Note: Not all beverages may be available on Mobile Ordering for Extra Value Meals.
Yes, you can add or remove items from your order basket while your order is pending by simply clicking on the item and making necessary changes.
Yes, you can cancel your order.
You can send only one mobile order at a time, and you can only send orders to one participating restaurant at a time.
You can register your debit or credit card including Visa, Mastercard and American Express cards.
Unfortunately, you cannot register your Apple Pay or Google Wallet for automatic payment of your mobile orders at this time.
You cannot register McDonald’s® gift cards for automatic payment of your mobile orders at this time.
You can add or remove payment card information from the Checkout and My Account screens. To add a payment card, simply enter details as prompted on the form and click “Save”. To remove a payment card, simply swipe left on your phone screen. At this time, we do not allow editing of payment card information.
Your credit card will not be charged until you check in at the restaurant to pick up your food.
Please contact your payment provider if you are not sure of a charge. To dispute a McDonald’s® transaction for a duplicate charge on your credit card, you need to follow up with your credit card provider and they will research and take the appropriate action.
Please contact your payment provider if you see an error, duplicate or incorrect charge.
Please visit the Contact Us section of the mobile app within the “About, Contact & Legal” section.
You will receive an email receipt of your order upon successful completion of your transaction and pickup of the order. If you checked in with a crew person at the Drive-Thru, you may also receive a printed receipt in addition to the email receipt.
If you make any changes or modifications to your order with a crew person at the Drive-Thru and not through the app, your email receipt will differ from your modified order.