FAQs | McDonald's Monopoly 2025 IE

Frequently Asked Questions

PRIZES AND PRIZE CLAIMS

Please see our Prizes page for details on the prizes available this year.

I think I have won. How do I claim a prize?

HOW DO I CLAIM MY PRIZES

Where can I redeem my MONOPOLY game at McDonald’s food prize?
How do I redeem my food prizes?
How do I collect my properties?
What do I do with my game pieces after a claim?
How soon will I receive my prize?
Do I still need to keep my game pieces after claiming my prize?
Can you substitute or transfer a prize?
Problems with claiming?

MISCELLANEOUS ISSUES

I have ordered McDonald’s food via McDelivery® and have a problem. What should I do?
Do people really win?
How can I find out about how my personal data will be managed, should I provide any?
Is it possible to claim a prize through X (Twitter), Facebook, Instagram, Snapchat or TikTok?
Where can I find all the latest MONOPOLY promotion at McDonald’s 2025 at McDonald’s ROI news and updates?
My question hasn’t been answered by any of these FAQs, so what do I do now?

ANSWERS

WHEN TO PLAY

Question: What are the dates of the MONOPOLY Promotion at McDonald’s 2025 ROI?

Answer:
It starts at 5:00:00am on 10th September 2025 and ends at 23:59:59 on 21st October 2025 inclusive.

Question: When will promotional packaging be available in-restaurant?

Answer: You will be able to buy qualifying menu items (see the full list below) from a participating McDonald’s restaurant and can start playing the Collect to Win game and Instant Win game from 05:00:00am on 10th September 2025. Please note that not all qualifying menu items are served in every restaurant and items are always subject to availability.

Question: When do I have to make my prize claim?

Answer: The last day to claim your food and non-food prizes is 4th November 2025, although some discount voucher prizes may be redeemable at later dates. Please check the promotional Rules for full details of all the dates. Get the date in your diary to make sure you don’t miss out!

WHO CAN PLAY

Question: Who can play the MONOPOLY promotion at McDonald’s ROI 2025?

Answer: We would love to be able to let everyone play but unfortunately there are restrictions.

You must be aged 18 or over;
You must be a Republic of Ireland resident;
You must not at any time between 10^th September 2025 and 4^th November 2025 (inclusive) be an employee of McDonald’s, any of its franchisees, subsidiaries, restaurant operators, agents or advisors (or an immediate family member of any such person);
You must not be assisting McDonald’s with the promotion or be an employee of a company responsible for redemption of prizes or for supplying prizes for the promotion or any of their subsidiaries, agents or advisors (or an immediate family member of any such person).

Question: What is the age limit this year for MONOPOLY promotion at McDonald’s 2025 ROI?

Answer: The participation age-limit is 18 and over.

Question: I am under 18 – can I still buy menu items which qualify for a game piece label, even though I can’t play?

Answer: Yes, however, you are not allowed to play and you can’t sell or give away your MONOPOLY promotion at McDonald’s 2025 ROI game pieces label. If you try to do so, your game pieces will become invalid.

Question: My child who is under 18 made a purchase and was provided with game pieces but has been told they cannot play or claim any prize – why is this?

Answer: Under the MONOPOLY promotion at McDonald’s Rules, only eligible people can play and claim prizes. One of the eligibility requirements is for an entrant to be aged 18 or over. Most qualifying menu items come with game pieces attached to promotional packaging to make sure that all eligible customers get their game pieces (subject to menu item availability). Anyone who isn’t eligible for any reason can still purchase menu items if they want.

WHERE TO PLAY

Question: Where can I play the MONOPOLY game at McDonald's?

Answer: You can participate in the MONOPOLY promotion at any McDonald’s restaurant in Ireland, or by ordering food via McDelivery® with Uber Eats, Deliveroo or Just Eat. Peel your game piece from your promotional packaging, enter your unique code and answer a skills based question correctly in the McDonald’s app, via the MONOPOLY banner in order to play the game! You have to be logged into a McDonald's App Account in order to play.

Question: Is there any other way to play?

Answer: The only way to play the game online is via the McDonald’s app. For iOS users, you can download this from the App Store or for Android users via the Google Play Store. Log in/create an account in the app in order to play. You can find out more information by visiting the MONOPOLY promotional website, however you will not be able to play the game on this website.

WHAT YOU NEED TO PLAY

Question: Do I need to register in the McDonald’s app to play the MONOPOLY game?

Answer: Yes. If you haven’t already, create an account in the McDonald’s App and Log in. The email address used to register this Account is the same email used to play and claim prizes in the Promotion. Once you are logged into an Account on the McDonald’s App you will be able to access game play by clicking through the MONOPOLY banner and navigating to different sections in the experience.

Question: My login doesn’t work, what do I do?

Answer: Please check the details you have entered. Please make sure the email address is correct, and that the password you have entered matches the criteria in the app. Once you have entered your details, you will need to verify the log in attempt by entering the 6-character code that is sent to your email address.

Forgot your password? Follow the steps in-app to reset it.

Question: What is a MONOPOLY promotion at McDonald’s 2025 ROI label?

Answer: A MONOPOLY promotion at McDonald’s 2025 ROI label is also referred to as a game piece. You’ll find game pieces attached to selected menu items served in promotional packaging.

Question: What is a game piece?

Answer: Individual game pieces are what you use to play — Each game piece label comprises of 1 game piece, which is the peel-able stickers you peel off packaging to play. NOTE: you cannot stick down a game piece onto a gameboard or paper as they do not have a ‘sticky’ layer. Please keep your physical game pieces safe, as these may be needed in order to claim and redeem your prize.

Question: Do I have to make a purchase to get a game piece and which menu items do I have to buy?

Answer: Yes. Game pieces are only provided with the following qualifying menu items:

SINGLE REVEAL – Game Piece on Packaging

Medium Fries
Large Fries
McFlurry®
Mozzarella Dippers
Mozzarella Dippers Cheese Sharebox®

DOUBLE REVEAL – Game Piece on Packaging

0.4l Soft Drink
0.5l Soft Drink
McCrispy®
McSpicy®
Chicken Selects® - 3 or 5 Pieces
Chicken Big Mac®
Philly Cheese Stack
Any Big Flavour Wrap
0.3L Blended Ice
0.4L Blended Ice
0.2L Flat White
0.3L McCafe Hot Drink
0.4L McCafe Hot Drink

DOUBLE REVEAL – Game Piece Provided Separately

The Spicy Veggie One Big Flavour Wrap
Chicken & Bacon Salad or a Chicken Salad
McPlant®
Side Salads*
Vegetable Bags*
Fruit Bag*
Any carbonated soft drink or non-carbonated bottled drink or hot drink*

*Only valid when purchased as part of a meal.

Please note:

The provision of any Game Piece which is not as advertised and is made at a restaurant (1) for an item which is not a qualifying menu item, or (2) for any other reason, shall in each of these cases be deemed to have been made by the relevant server for that restaurant in the server’s discretion and does not give rise in the same or similar circumstances to a right to the same or other favourable treatment for any other person; and
Beverages affected by the Government’s Sugar-Sweetened Drinks Tax are subject to an additional charge which is included in the prices shown in restaurants.
Not all qualifying items are served in every McDonald’s outlet, as some outlets offer a limited selection or may not servce certain menu items; and
All outlets may (with or without notice) have to limit or otherwise vary their range of qualifying menu items, Game Pieces-awards, serving hours and/or purchasing-channels, due to the direct or indirect impact on McDonald’s of supervening events beyond its control.

Question: Where can I buy qualifying menu items to get a game piece?

Answer: All McDonald’s branded restaurants in ROI, will stock selected qualifying menu items at the start of the Promotion and will continue to aim to do so until the end of the Promotion, unless stocks run out earlier. However, please note: Philly Cheese Stack, Chicken Big Mac® and McCafe® Iced range items are available in most restaurants but are not available at “limited menu restaurants”.

Question: Can I order qualifying menu items via McDelivery®?

Answer: Yes. Order McDelivery® via Uber Eats, Deliveroo or Just Eat, and you can order any of the qualifying menu items.

Please note that supply of game pieces is always subject to availability. So, if your restaurant temporarily runs out at any time, or if towards the end of the promotion some types of qualifying menu items start to run out altogether, you may not receive the game pieces that you hoped for. Unfortunately, there is no way for you to find out if this applies to the items you wish to order without going to a restaurant and asking a Crew Member in person before placing your order at the restaurant. It is not possible to provide any guarantee of availability of games pieces for orders made remotely via delivery companies.

Question: Will the game pieces run out at a McDonald’s restaurant and why does this happen?

Answer: McDonald’s has carefully estimated demand when producing the total number of game pieces and then allocating them to the different types of packaging for menu items. But it’s always likely that some items will be more popular than expected and that others will be less so and that this situation will change from restaurant to restaurant. As a result, it’s not possible to say for how long a particular restaurant will have stocks of game pieces for particular menu items.

We deliberately don’t over-print game pieces at the risk of increasing the number which are left over at the end of the Promotion.

Customers wishing to obtain MONOPOLY promotion at McDonald’s 2025 ROI game pieces labels towards the end of the Promotion should, before placing an order, check at the customer’s selected restaurant which qualifying menu items are most likely still to be supplied with game pieces.

If the promotion proves more popular than anticipated it’s likely that more restaurants will run out of qualifying menu items served with game pieces before the end of the promotion. We will then try to help by giving guidance at News page as to which types of items are most likely still to be available at restaurants. Please check the news page for information before ordering although this is not a substitute for asking in person at your local restaurant. For all types of remote order via delivery companies, availability of game pieces cannot be guaranteed because real-time availability can only be checked in-person at each restaurant. Any customer only wanting to place an order for menu-items still carrying game pieces, should visit a restaurant and place the order whilst there and only after checking availability with a Crew Member.

Question: Do you do anything to make sure that game pieces are given out fairly?

Answer: Yes. McDonald’s is applying a Fair Ordering Policy, which enables restaurants to take action if, for example, it seems that individuals are buying menu items without any intention of consuming them, just to get a disproportionately large number of game pieces. Please see the Rules for more details.

Question: I have a Game Piece from a previous MONOPOLY at McDonald’s promotion, can I use it?

Answer: No. Every year is a brand new game, so you can only play with Game Pieces and codes from the MONOPOLY promotion at McDonald’s 2025 (ROI).

Question: What else do I need to play?

Answer: To take part in all aspects of the Promotion, you will need to download the McDonald’s (ROI) app and register for a McDonald's (ROI) app account. This is not mandatory, although you will need this to play some of the games and claim some of the prizes.

TIP: You may need to check your iOS or Android smartphone software is up to date and compatible. Please note: McDonald’s cannot guarantee compatibility with tablets.

HOW TO PLAY

Question: What types of prizes can I win?

Answer: Entering a game piece code and answering the skill-based question correctly in the MONOPOLY Promotion via the McDonald’s App will give you a chance to reveal:

a) Instant Win

A range of Instant Win prizes which can be claimed in the MONOPOLY game via the McDonald’s app.

b) Collect to Win

A MONOPOLY Property. Complete a set comprising of the 2, 3 or 4 Properties from the same Property Set to win a range of Collect to Win prizes. Your collected Properties will be instantly banked in the MONOPOLY game every time you reveal a property.

Question: What do I do with my game piece once I’ve peeled it from promotional packaging?

Answer: Go to the McDonald’s App and enter your code. Please keep your game piece(s) safe, as, if you win, they may be required as part of verifying a prize claim.

Question: How do I enter my code?

Answer: Click the 'Scan' button at the bottom of your screen and enter the unique 12-character code from the game piece, into the highlighted field to automatically scan the code. If you're having problems click 'Enter Code Manually' and type in your code into the provided field.

Question: How many unique codes can I enter in a day?

Answer: You can enter up to 12 codes per day. If you have reached the daily limit, don't worry! Just come back to the app the next day to enter more codes up until 21^st October 2025.

Question: Problems Entering MONOPOLY game at McDonald’s 2024 game?

Answer: What to do will depend on the type of problem – troubleshooting help as follows:

I can’t register or log in – If trying to register, ensure the details you have entered are correct and valid and that you don’t have an already existing account. If trying to log in, ensure it’s the correct email address you used to set up the account. If you have forgotten your password, please follow the steps in-app to reset it.
I don’t know which code to scan via the McDonald’s (ROI) app – You need to scan the 12-character code found running vertically along the side of the game piece before 23:59:59 on 21st October 2025. If the scan function on your mobile device isn’t working you can manually enter the code by choosing the ‘Add Code Manually’ option.
The MONOPOLY promotion at McDonald’s 2025 pages aren’t displaying properly in the McDonald’s (ROI) app –Ensure you have the latest version of the app is installed on your mobile device. If you continue to have issues after updating, please email the MONOPOLY promotion at McDonald’s 2025 ROI Customer Services team at customerservices@ie.mcd.com.
Lost connection whilst playing - If you happen to lose connection at any point, re-enter your game piece code in the required field via the McDonald’s (ROI) app while logged in with the same account you previously entered with. If you lost connection after submitting your code and answered the skill question correctly, we may have already processed your entry. In this case your prize can be found in either the MONOPOLY 'My Wallet' page or the McDonald's 'Offer' page.
Continued connectivity problems - Please check your Internet connection and device hardware first, particularly if you experience slow game loading-speeds. If you continue to have connection problems, we also advise that you contact your service provider. If you are certain it is an issue with the McDonald’s (ROI) app, please email the MONOPOLY promotion at McDonald’s 2025 ROI Customer Services team, including both your game code and email address, for assistance at: customerservices@ie.mcd.com.
The app says the code is invalid? - There could be a few reasons why your code is appearing to be invalid, please try the following:
- You have the right code, but manually entered it incorrectly. TIP: please double check the code on the game piece and re-enter, without leaving any spaces.
- You have the wrong code. TIP: make sure the code you are trying to enter is a 12-character code.
- Your code has already been scanned/entered. TIP: You need to keep your game pieces safe even after entering your code, so keep a note of which ones you’ve entered and do not share it with others. If you’re still not sure, email us for assistance at customerservices@ie.mcd.com.

Question: I have a faulty game piece, what do I do?

Answer: If your game piece or MONOPOLY promotion at McDonald’s 2025 ROI games pieces label is already damaged when you receive it in restaurant, you must immediately point this out in the restaurant so that your label can be replaced with an undamaged one. Unfortunately, any issues can’t be rectified after leaving the restaurant. If you ordered via McDelivery® or via delivery companies, unfortunately any issues with damaged/faulty game pieces cannot be rectified.

Question: Why are pages within the McDonald’s app not loading properly?

Answer: There could be a number of reasons for this. Please try the following:

Check if your internet access is currently connected,try using your device’s troubleshooting function if there are problems.
Please check you have the most up to date version of the McDonald’s (ROI) app installed.

If you continue to have problems please email the MONOPOLY promotion at McDonald’s 2025 ROI Customer Services team at customerservices@ie.mcd.com.

Question: Why do I have to answer a question?

Answer: Answering the question is a legal requirement to participate in the MONOPOLY promotion at McDonald’s in Ireland.

Question: What happens if I get the answer wrong?

Answer: If you answer your question incorrectly you will not be able to use that code again. Enter another code and answer the question correctly for a chance to play!

Question: Do I get more than one chance to answer the question correctly?

Answer: No – you must answer the question correctly the first time, otherwise you will lose the ability to use that code.

Question: What happens if I get the answer right?

Answer: Once you have entered your code accurately and have correctly answered the question, your MONOPOLY play will be revealed!

Question: What are the different ways to play the MONOPOLY game at McDonald’s 2025 ROI?

Answer: Each of the following games can be played this year:

Instant Win Game
Collect to Win Game

PRIZES AND PRIZE CLAIMS

Please see our Prizes page for details on the prizes available this year.

Question: I think I have won. How do I claim a prize?

Answer: This depends on what game and what type of prize you’ve won:

CLAIMING A COLLECT TO WIN NON-FOOD PRIZE:
Collect a complete property set via the McDonald’s (ROI) app and submit your claim via the McDonald’s app by 4th November 2025. Claims for certain prizes require further input before award. For the €20K Cash, €5K Cash, €1K Cash and €2K Holiday with Sunway, you will receive an email from McDonald’s via Docusign® that will include a link to the required documents you must complete and sign by no later than 11th November 2025 in order to help us verify your prize claim. Depending on the prize, it will be either sent to the address you provided at the time of entry or you will receive an e-mail with your fulfilment code(s) and redemption instructions. This will usually be within 30 days of receipt of your claim, subject to verification.

In some cases, you may also be required to send your game piece(s) to the redemption centre. You will be contacted with instructions on how to send your game piece(s).

CLAIMING A COLLECT TO WIN FOOD PRIZE:
Collect a complete brown property set (Crumlin and Kimmage) via the McDonald’s app, and claim the Collect to Win food prize via the McDonald’s app. Your food prize will be automatically added to the “Offers” section of your app.

Please note:
- Only food prizes can be redeemed at McDonald’s restaurants.
- Food prizes cannot be redeemed when ordering McDelivery® via Uber Eats, Deliveroo or Just Eat.
- None of the menu items described in a food prize offer can be swapped for any other menu item. You can find a full list of food prizes in section 4 of the Rules .
CLAIMING ANY INSTANT WIN NON-FOOD PRIZE:
You can claim prizes as soon as you have won them by following the steps in-app. If you do not claim your prize straight away, you can do so later by navigating to the “Prizes” tab of the “My Wallet” page, up until 4th November 2025. See Rules for further details.
CLAIMING ANY INSTANT WIN FOOD PRIZE:
Your food prize will be automatically added to the “Offers” section of your app. Follow the steps in the app for how to redeem your food prize in restaurant via the counter or Drive Thru. You have until 4th November 2025 to claim any food prizes.

HOW DO I CLAIM MY PRIZES

Question: Where can I redeem my MONOPOLY game at McDonald’s food prize?

Answer: You can redeem your food prize offers won in the MONOPOLY game at any participating restaurant in the Republic of Ireland. It is not possible to redeem food prizes via kiosk or via McDelivery® orders taken by Uber Eats, Deliveroo or Just Eat. If you have a winning food voucher-prize you can only redeem it in a restaurant at the counter or drive-thru by showing your activated food prize offer in App to a Crew Member. No other method of redemption is permitted.

Question: How do I redeem my food prizes?

Answer: You will find the food prize offer in the ‘Offers’ wallet in the McDonald's app. Tap the offer and follow the steps in app to activate your offer. Once activated, you will have 10 minutes to redeem the food prize offer. After that the food prize offer expires and you will not be able to redeem this again. We recommend you activate your prize when you are with the McDonald’s Crew member to ensure your prize doesn’t expire.

Question: How do I collect my Properties?

Answer: You can collect Properties by entering the unique code on your game piece and answering a skill question correctly in the MONOPOLY game in the McDonald's (ROI) app. You will have a chance to reveal a property which will be stored in your property wallet in the MONOPOLY game – you can view these and monitor your progress in the “My Properties” page. Once you have collected a full set, you can claim your prize by navigating to the “My Wallet” page and following the steps in app.

Question: What do I do with my game pieces after a claim?

Answer: Once a game piece code has been used, it can’t be used again. NOTE: you need to keep your game pieces even after you’ve used them as McDonald’s may ask to see your game pieces as part of the verification process or prize claim. Remember to keep your game pieces safe and private so that no one else can use the game piece or code. To make sure they’re kept private – don’t share photos of them on social media sites or with anyone else.

Question: How soon will I receive my prize?

Answer: This can differ depending on the prize won; check the Rules to find out more. For most prizes other than food or discount voucher prizes, please allow up to 30 days for us to get your prize to you.

Question: Do I still need to keep my game pieces after claiming my prize?

Answer: Yes! McDonald’s may require to see them to verify your claim. Verification can take place even after notification that an award is being made. Please take care not to damage your game piece – it will become void for all purposes if you do.

Question: Can you substitute or transfer a prize?

Answer: Prizes are non-assignable and non-transferable. No cash alternative or substitution of any prize will be provided except that a prize-partner, in its discretion, reserves the right to substitute a prize with one of equal or greater value if any prize cannot be awarded as described due to unavailability for any reason. See the Rules for further details.

Question: Problems with claiming?

Answer: What to do will depend on the type of problem:

If you have been notified that you have won and you have submitted your prize claim, but did not receive a prize claim confirmation email - Please check your junk mail folder. If your email is still not found after 24 hours please send your email address and the win reference (found in the 'Prize Claim History' section in 'My Wallet') to the MONOPOLY promotion at McDonald’s 2025 ROI Customer Service team at customerservices@ie.mcd.com for further assistance.
If you submitted the wrong bank details in error - Unfortunately it’s not possible to change your account details once submitted and we can’t accept responsibility for this. However, if the error meant that no transfer could be made, then you will be sent a cheque for the prize value to the address you provided during the claim process.
If you don’t know how to identify the restaurant of purchase - The Restaurant field will auto-complete restaurant name suggestions as you type to help, just start typing the area where the restaurant is located and you will be able to choose from the possible options. If you can't recall the restaurant at all, you can use the "not sure" option or leave this field blank.
If you expected a bank transfer for a cash prize but you received a cheque – If we have trouble completing your bank transfer we will send you the cash amount via cheque to the address provided in the completed prize claim form.

MCDONALD’S GOLD CARD

Question. Gold card - what do you win?

Answer: McDonald's Gold Card - A meal per week for a year, redeemed as weekly offers via McDonald's (ROI) app at participating restaurants. The deadline for claiming your Gold Card prize is 4th November 2025.

Question: What is a Gold Card Offer:

Answer: Consumers will get a choice of a 3-part combo (Main+ Side + Drink) to include the following:

1 Sandwich (Include Wraps, Salads, Normal Sandwich’s and Promos)
1 Side (Medium Fries, Side Salad, Fruit Bag etc…)
1 Medium Drink (Shakes, Blended Ice, Hot Drinks etc…)

Gold Card holders can choose to take their free meal offer at either breakfast or main day

Question: Can I buy a Gold card separately?

Answer: No. Unfortunately, you can only win one via the MONOPOLY promotion at McDonald’s 2025 ROI (McDonald’s may from time to time offer the Gold Card as a prize in other promotions run throughout the year).

MISCELLANEOUS ISSUES

Question: I have ordered McDonald’s food via McDelivery® and have a problem. What should I do?

Answer: If your problem relates to the MONOPOLY promotion at McDonald’s 2025 ROI, please check these FAQs to see if it is dealt with and, if not, you will find our contact details at the end of these FAQs. But if your problem relates to any other matter, please look at the “Help” section on the relevant delivery app or website.

Question: Do people really win?

Answer: Of course! Visit the app to see how many prizes have been won so far. The total number of prizes claimed so far will be updated daily at 10:00am during the promotion and are accurate as of midnight the day before. Claims may still be subject to verification.

Question: How can I find out about how my personal data will be managed, should I provide any?

Answer: Please refer to the McDonald’s Privacy Statement for more information on how we handle your data.

Question: Is it possible to claim a prize through X (Twitter), Facebook, Instagram, Snapchat or TikTok?

Answer: No, to claim a prize follow the instructions in app or check the Rules. Do not share your MONOPOLY game pieces (or codes) on social media.

Question: Where can I find all the latest MONOPOLY promotion at McDonald’s 2025 at McDonald’s ROI news and updates?

Answer: For the latest MONOPOLY promotion at McDonald’s 2025 ROI news, follow us @McDonaldsIRL on X, and @McDonaldsIRE on Instagram. Any important news or updates will also be shown on the News page.

Question: My question hasn’t been answered by any of these FAQs, so what do I do now?

Answer: You can make contact with the McDonald’s Customer Services team by sending an email to customerservices@ie.mcd.com or using the contact form on the McDonald’s website https://customerservices.mcdonalds.ie/hc/en-gb/requests/new.