Why McDonald's?

We believe in a partnering relationship.

Our franchising system is built on the premise that McDonald's can only be as successful as our franchisees. Your growth is our growth, and the potential is great at McDonald’s. We believe in a partnering relationship with our franchisees, suppliers and employees.

Values

At McDonald’s, we pride ourselves on a set of shared values. We exercise these values throughout our business; from the McDonald’s office, to each and every restaurant across the country.

Serve
We put our guests and people first.

Serve
We put our guests and people first.

Inclusion
We open our doors to everyone.

Inclusion
We open our doors to everyone.

Integrity
We do the right thing.

Integrity
We do the right thing.

Community
We are good neighbours.

Community
We are good neighbours.

Family
We get better together.

Family
We get better together.

Diversity, equity and inclusion as evident and familiar as the Golden Arches

Our global aspiration is that no matter where you are in the world, when you interact with McDonald’s—through the app, in a restaurant, by watching a commercial, working in an office setting or as a Crew member—inclusion and equity are as evident and familiar as the Arches themselves. Our goal is to ensure at every interaction, all are welcome, comfortable and safe.

We believe that a diverse workforce is critical to McDonald’s success, and we are committed to making this a continued priority for our Company. We will pursue this aspiration by using McDonald’s influence and scale to accelerate meaningful and overdue societal change for our employees, franchisees, suppliers, guests, and communities.

In accordance with our values, this means global actions on a local level designed to:

  • Represent the diverse communities in which we operate

  • Accelerate cultures of inclusion and belonging

  • Dismantle barriers to economic opportunity

The McDonald's Difference

We share in each other’s success and provide extensive support with marketing and advertising. Our award-winning advertising has national reach that brings customers to you.

Through a collaborative partnership with our franchisees, our marketing programs help grow an iconic brand in the restaurant industry. Our brand strength is an unparalleled advantage.

Training

We have honed our training program throughout the years to be best in class. We focus on preparing McDonald’s field operations and franchising staff to provide outstanding customer service at every turn. As a franchisee, they work directly with you from the moment you enter the training program. Their primary job is to help prepare you to optimize the guest experience, so you can optimize sales and profits.

Included in our training program is 9 months to 2 years of in-restaurant training and classroom time. There is an option of 20 hours (part-time) or 40 hours (full-time) of training per week for a total of 1,600 hours.

Large Support System

As a McDonald’s franchisee you are in business for yourself, but never by yourself. Backed by a solid organization, a national network and a global iconic brand, owning a thriving successful business can be your reality. 

How McDonald’s supports you:

While you own your own business and reap the rewards of doing so, you are responsible for your own success, but not alone in achieving it.

At McDonald’s, you’re backed by the trademarks and operating system of a global iconic brand.

 

The tools to help you in your business: local and national support, training, marketing, real estate, construction, purchasing, and equipment and maintenance.

McDonald's maintains regional offices throughout Canada along with our home office in Toronto, Ontario, so we can consistently respond to your needs and support a collaborative business relationship.

We support ideas and initiatives you bring forward as a franchisee. Big Mac, Filet-O-Fish, and Egg McMuffin sandwiches have all been developed by franchisees.

Even our famous McFlurry, created right here in Canada and now one of the most notable and iconic menu items. We always encourage opportunities to grow your own business and contribute to the success of McDonald’s.