My Current McDelivery Order

Experiencing an issue with a live or recently delivered McDonald's App Delivery order?

  • McDonald's app Delivery customer support is managed by Uber
  • To contact customer support, please use the link provided on your email receipt or in the SMS messages sent to your mobile while we delivered your order
  • Once you have clicked on the link, please select 'Help' in the top right corner & click 'Message Support' to be connected to an Uber agent who can assist you

Changing items I've ordered?

  • Unfortunately, as your order is passed immediately to the restaurant we cannot change an order once it is placed.

Cancelling my order?

  • Your order is passed immediately to the restaurant and so it is not possible to cancel your order.

Checking the status of my delivery order?

  • Please keep an eye on when your food is coming!
  • You can see the up-to-date status of your delivery order
  • Further details of your order are available by tapping “Track Order”.

Contacting your courier?

  • Click on the contact courier button
  • Keep in mind that your courier may be driving and may not be able to answer the phone right away. In addition, your courier is also able to contact you if he or she is unable to easily find your delivery address.

Changing my delivery address?

  • You can change the delivery address for your order if you are able to successfully contact your courier and if your courier is willing to deliver to the new address.
  • If your courier does not answer, contact Uber Eats customer service on 0800 088 5663.
  • The new address must be within the delivery area of the restaurant your order was placed. If the new address is not in the same delivery area the courier may not be able to deliver to your new address and your order may be cancelled and you will be charged the full amount.
  • You can choose to keep the original address if it is not possible to deliver to the new one. 

My order is taking longer than expected

  • McDonald’s and Uber Eats couriers work hard to deliver within estimated times.
  • We ask you to allow an extra 15 minutes to account for unexpected traffic, road conditions and delays.
  • Whilst waiting you can check the status of your order in the My McDonald’s App. You can also contact your courier from there (see “Contacting your Courier” above).
  • If you wish to speak to our dedicated delivery team, or your courier, please refer to the contact details in the text messages you will have received during your order/delivery process.

Order McDelivery® through our app to earn Rewards Points

Select a delivery partner to continue
Choose our app or one of our McDelivery® partners.
The only way to get Rewards points on McDelivery®

Download our app by scanning the QR code.
The only way to get Rewards points on McDelivery®

Download our app by scanning the QR code.
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