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MyMcDonald’s Rewards FAQ

 

 

What is MyMcDonald’s Rewards?

MyMcDonald’s Rewards is the brand-new McDonald’s UK customer loyalty scheme, exclusively available with the McDonald’s app. With MyMcDonald’s Rewards you earn 1 point for every penny you spend on our menu items at participating restaurants and can unlock free rewards. Alternatively, if you don’t fancy one of our food or drink products as a reward, you can even donate the value of your rewards points to one of our partner charities

Learn more about the program and what restaurants are currently participating on the MyMcDonald’s Rewards page and download the McDonald’s app.

How can I join MyMcDonald’s Rewards?

 In order to join MyMcDonald’s Rewards download, register and sign into the McDonald’s app on the App Store or Google Play Store. Once registered you will be offered the option to opt-in to MyMcDonald’s Rewards.

Once you have accepted our MyMcDonald's Rewards terms and conditions you are ready to earn points and redeem rewards.

How do I earn MyMcDonald’s Rewards points?

Download, register and sign into the McDonald’s app and make sure you have opted into MyMcDonald’s Rewards.

Earning points is easy! You will earn 1 point for every penny you spend on our menu items when you order using the McDonald's app at participating restaurants. That includes through the Kiosk, Drive-thru, McDelivery® via our app and the front counter. The more points you have the better the Rewards!

Learn more on the MyMcDonald’s Rewards page and download the McDonald’s app on the App Store and Google Play Store.

How do I earn points if I order at the Kiosk, Drive-thru or Front Counter?

 Simply open the McDonald’s app, access your one-time-code in the ‘Code’ section of your McDonald’s app and give your one-time code at Kiosk, Drive-thru or Front Counter in a participating restaurant before completing your order! Don’t worry if you don’t see your points straight away - it can take up to 30 minutes for them to show up after you place your order. Learn more here!

How Much Are Points Worth?

For every penny you spend on eligible products at a participating restaurant, you will receive 1 point. You can start redeeming your MyMcDonald's Rewards when you have 1500 points. Points add up fast and you can earn even more if you look out for bonus offers to boost your balance. To see what you can redeem for your points, take a look at our reward tiers. 

What rewards can I use my points for?

Once you reach 1,500 points you can redeem your first reward!

1500 Points

At 1500 points, you can get small fries, side salad, regular McCafé®, mini McFlurry®, a hash brown or donate £1.50 to one of our partner charities. What will you redeem your points on?

2500 Points

For 2500 points, take your pick between a Vegetable Deluxe, Bacon Mayo Chicken, Cheesy Bacon Flatbread, medium Fries, Double Cheeseburger or donate £2.50 to one of our partner charities!

4000 Points

Or why not save up your points for a Big Mac®, Double Sausage & Egg McMuffin®, Large Crispy Chicken Salad, 6 Chicken McNuggets®, McChicken® Sandwich or donate £4.00 to one of our partner charities.

Visit the Rewards & Offers section on the McDonald’s app to choose your reward.

How Do I Redeem Points for Rewards?

If you have enough points for a reward, the reward will be unlocked in the Rewards Menu. You can redeem your reward at a participating restaurant at the Kiosk, Drive-Thru, Front-Counter, McDelivery® via the McDonald's app or orders made on your McDonald's app.

How can I earn points and redeem rewards at the Kiosk?

Earning points and redeeming rewards with MyMcDonald’s Rewards is easy. To earn points, simply go to the ‘Code’ section on the bottom right of your McDonald’s app and enter your one-time code at the kiosk in a participating restaurant before completing your order.

If you would like to redeem a reward, simply log into a digital kiosk in a participating restaurant using your McDonald's app and select your reward from the Rewards Menu on the kiosk and complete your order. Alternatively, you can select your chosen reward on the McDonald’s app and choose ‘Add to your code’ and enter this code on the kiosk to redeem your reward.

How can I earn points and redeem rewards at the Drive-thru?

Please ensure you are safely parked with your engine switched off before opening and using the McDonald's app.

Earning points and redeeming rewards with MyMcDonald’s Rewards is easy. To earn points, simply go to the ‘Code’ section on the bottom right of your McDonald’s app and tell our crew members your one-time code during your order at the Drive-thru at a participating restaurant.

If you would like to redeem a reward, select your reward from the Rewards Menu in the McDonald’s app and choose ‘Add to your code’ and tell our crew members your one-time code during your order at the Drive-thru at a participating restaurant.

How can I earn points and redeem rewards at the Front-Counter?

Earning points and redeeming rewards with MyMcDonald’s Rewards is easy. Simply go to the ‘Code’ section on the bottom right of your McDonald’s app and tell our crew members this one-time code during your order at a participating restaurant, to earn points.

If you would like to redeem a reward, select your reward from the Rewards Menu in the McDonald’s app,  choose ‘Add to your code’ and tell our crew members this one-time code before completing your order at a participating restaurant. 

How can I earn points and redeem rewards when I order on the McDonald’s app?

You are automatically earning points when you place a mobile order at a participating restaurant, using your McDonald’s app.

If you would like to redeem a reward, head to the Rewards and Offers section of the McDonald’s app. Then simply select your reward from the Rewards Menu and press ‘Add to mobile order’ (for pickup orders) or ‘Add to McDelivery® order’ (for delivery orders using our app) before placing your order at a participating restaurant.

How can I earn points and redeem rewards with McDelivery® via the McDonald's app?

You are automatically earning points when you place a McDelivery® order, at a participating restaurant, using the McDonald’s app.  Although points cannot be earned on any spend on bag tax, delivery fees, tips for delivery drivers or riders, charitable donations, loading money on a gift card and purchase of gift certificates and gift vouchers.

If you would like to redeem a reward, head to the Rewards and Offers section of the McDonald’s app. Then simply select your reward from the Rewards Menu and press ‘Add to McDelivery® order’ before placing your order at a participating restaurant.

What About my McCafé® stamp card?

McCafé® Rewards is now part of MyMcDonald's Rewards, which means you are now rewarded on every food and drink item you buy at participating restaurants, not just on McCafé®! When you join MyMcDonald’s Rewards, you can still redeem at a participating restaurant any existing digital McCafé® Rewards voucher(s) that you have earned. You can find these under ‘My Rewards’ in the Rewards and Offers section of our app.

On top of that, any McCafé® Rewards loyalty stamps shown on your digital McCafé® Rewards loyalty card at the time of opt-in to MyMcDonald's Rewards, will each be converted to 300 MyMcDonald's Rewards points.

And on top of that, you can earn double points on any McCafé® hot drinks you order at a participating restaurant via your Rewards account until 31/12/22.

Just so you know, once you have opted in to MyMcDonald's Rewards, you’ll be unable to switch back to McCafé® Rewards.

Can I Redeem a Reward and Earn Points in the Same Order?

Yes! You will still earn 1 point for every penny you spend on menu items even if you’re redeeming a reward in the same transaction. If you’re ordering via Kiosk, Front-Counter or Drive-thru at a participating restaurant, you need to let us know your 4-digit code, which can be found in the ‘Code’ section of the McDonald’s app!

Check here to understand how you can earn points and redeem rewards at the Kiosk, Drive-thru, front-counter, McDelivery® via the McDonald's app or mobile orders made on your McDonald's app at participating restaurants. 

What If I Forgot to Provide My Code?

Unfortunately, you need to use your code each time you place an order with us. But don’t worry, you can earn on your next order with us when using your Rewards account at a participating restaurant.

I Just Made a Purchase and My Points Aren’t There—Can You Help?  

Of course, we’d be glad to help you. Points will normally appear instantly on the rewards page of the app, however in rare cases it could take up to 48 hours for points to appear - Please wait 48 hours before contacting us, as we cannot add points within 48 hours of your purchase.

Make sure you have provided us with your one-time code when ordering via Drive-Thru, Kiosk or Counter at a participating restaurant. If you have not used your MyMcDonald’s app or your code during your order you unfortunately won’t be able to earn points this time. But don’t worry, you can earn on your next order.

 If after 48 hours you still don’t have points, here are the steps for you to contact us in the app:

  1. Select More at the bottom of the MyMcDonald's app screen
  2. Choose Customer Service
  3. Use the Virtual Assistant located at the bottom right of the page
  4. Select MyMcDonald's Rewards
  5. Enter your comments regarding your order, including your order number, order total value, and if there’s any reason you think you might be missing points .

Please do contact us within 30 days of your purchase as we are not able to investigate any missing points claims after that time.

What parts of my order can I earn points on?  

You can earn points on your spend on food & drink items ordered at participating restaurants using the McDonald’s app provided that you identify your MyMcDonald’s Rewards account before you complete your purchase. You currently can’t earn points on bag tax, delivery fees, tips for delivery drivers or riders, charitable donations, loading money on a gift card, purchase of gift certificates and gift vouchers or orders made via third party delivery services (such as Just Eat, Uber Eats).

Can I earn points on McDelivery®?

Yes, you can earn points on McDelivery® but only if you order via the McDonald's app from a participating restaurant.

Unfortunately, you can’t earn points when ordering from third party delivery services. You can only earn points on your McDelivery® if you order via the McDonald’s app from a participating restaurant. 

How can I verify my MyMcDonald’s Rewards points balance?

You can check your points balance on the top right of the Rewards & Offers section in your McDonald’s app.

What is a Bonus campaign?

From time to time, McDonald’s will, at its own discretion, offer Bonus campaigns where you can earn extra points on specific items or orders at participating restaurants.

Can the Rewards Menu change? 

Yes, it can change. From time to time, you will be able to redeem promotional McCafé® drinks, which are available for a limited time at participating restaurants. Keep a look out on the rewards page of your McDonald’s app.

Do points expire?

Everything good has to come to an end. Your points will expire on the last day of the 12th month after you have earned them.

For example, if you earn points on the 1st of August 2022, you can redeem these points until the 30th of August 2023.

I Lost My Phone! Did I Lose My Points?

We’re sorry about your phone! Contact your service provider and once you have a new phone your MyMcDonald's Rewards should still be waiting for you when you log in to our app.

Where Are the Terms and Conditions?

You can access MyMcDonald's Rewards Terms and Conditions by visiting the MyMcDonald's Rewards Terms and Conditions Page.

Where can I find participating restaurants?

You can find a restaurant near you participating in MyMcDonald’s Rewards using our restaurant locator which is available here

How do I donate the value of my points to charity?

First, go to the ‘Rewards & Offers’ section on the McDonald’s app and choose from the Rewards Menu which one of our charity partners you’d like to donate your points value to – the equivalent value of points for donation purposes is £1.50 for 1500 points, £2.50 for 2500 points and £4 for 4000 points.

We may change or add partner charities from time to time. Our current charity partners are Ronald McDonald House Charities UK, FareShare and BBC Children in Need

Next tap ‘Add to bag’. Then just follow the normal checkout process to finalise the donation. Gift aid can’t be claimed on donations of points value.

What has happened to the McCafé stamp loyalty scheme?   

McCafé Loyalty has now become a part of MyMcDonald’s Rewards. From 1st Nov, you can no longer collect stamps when you buy McCafé drinks. Instead, sign up to MyMcDonald’s Rewards and you can collect 1 point on every penny you spend (meaning you can get rewarded for all of your purchases and not just McCafé).

What has happened to my stamps?

Any incomplete cards with existing stamps became void from 31st Oct 2022, if you opt into MyMcDonald’s Rewards before this date your existing stamps will be converted for 300 reward points per stamp. But don’t worry any full cards with the free coffees you have earnt can still be redeemed until the 31st December 2022 and will be placed in your My McDonald’s Rewards account when you opt in..

What if I only purchase McCafé hot drinks?

Good news! For a limited time, we are offering double points on McCafé hot drinks until 31st December 2022, which means you’ll collect 2 points per pound spent on hot drinks purchased via your Rewards account so you can boost your points balance quicker.

Can I get my punch card back if I opt out of My McDonald’s Rewards?

Since the stamp scheme is now closed you are no longer able to participate by collecting stamps even if you opt out of collecting points with My McDonald’s Rewards.

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