My McDonald’s app

Use our mobile app to find prices and order on the go, making it even quicker to grab your favourites every time you visit.

  • Deals for discounts or free items must be added to your order before you confirm it.
  • To add a deal find those you are eligible for on the deals screen, choose the one you would like to use and add it to your order.
  • Deals are not discounted in the basket. If you don't add the deal to your order you will pay full price for the item.
  • Our app checks many of our systems to give you correct pricing and availability of products. Currently unavailable messages can be cleared by reloading the screen.
  • On Android phones it is sometimes necessary to clear the My McDonald's cache on your phone. You do this from your phones settings page.
  • Qualifying McCafé hot drinks purchased through My McDonald's app earn loyalty stamps
  • With 5 stamps you will be able to add a qualifying hot drink to an order using a deal voucher
  • Free drinks earnt on our app have to be ordered using My McDonald's app
  • Stamps can take up to 2 hours to appear on your digital loyalty card. Pulling down to refresh the deals screen can load the stamp straight away
  • McCafé loyalty stamps have set expiry dates. Please check the current promotion to not miss out on your free hot drink.
  • Browse our menu. Add to your order, choose your portion size and customise individual items.
  • If you want to use one of the deals available on My McDonald’s app makes sure you select the one you want from the deals page. You must add it to your order. If you don't add the deal to your order you will pay full price for the item. Once complete choose which payment card you'd like to use when you arrive at the restaurant.
  • Confirm your order and make your way to the restaurant.
  • Confirm that you've arrived with the phone used to place the order.
  • Choose the collection method you’d like to use.
  • If asked for your 3 digit CVV/CVC number or to confirm the payment in your banking app. This request is from your bank and is to protect your account. You will need to enter this to place your order.
  • No, this is not possible. The phone used to order the meal needs to be the one that you have with you to collect the order
  • Until you are at the restaurant with the phone used to place the order you have not paid. This means we will not have started preparing your order
  • A screen shot or message showing an order number will not allow you to collect the order. You will need the phone the order was created with as there is still more to do when you arrive
  • Until the order is paid for, the restaurant will have no record of it. Your order only exists on the phone used to place the order
  • You can customise many of the items on our menu using the button under the picture of the item. Most ingredients can be removed if not to your taste, some ingredients can be added.
  • Important: Having removed ingredients we cannot guarantee it will be allergen free, even after ingredients have been removed on request. This is important if you have food intolerance or allergies.
  • Any time you see a star next to an item you can favourite it                            
  • Favourites can be marked from you recent orders list. You can create favourites from any previous order.
  • Favourites are useful to save your customisation. Using favourites means you'll never miss out on that extra egg or forget to remove those gherkins.

 

  • We ask you to add a card when placing your first order.
  • Once added the card gets stored with our banking partner, not McDonald's.
  • We do not charge this card until you reach the restaurant and let us know how you will be collecting your order.
  • If you are collecting from Drive Thru please read the Drive Thru FAQ’s below
  • When you get close to the restaurant, we will recognise this. We will ask you to pay and let us know how you want to collect your order. Close means 50-100 metres.
  • If you've arrived and our app has not recognised try clicking the “I'm here” button.
  • There are many reasons why this may not happen, for example if mobile signal is bad or you are inside a shopping centre that interferes with GPS signals.
  • Where mobile signal is bad connecting to the free McDonald's WiFi can help. When connected make sure you can load a web page or open and refresh an app and try using the “I'm here” button again.
  • We only take payment once you’ve selected your collection method, not before.
  • If asked for your 3 digit CVV/CVC number or to confirm the payment in your banking app. This request is from your bank and is to protect your account. You will need to enter this to place your order.
  • Only once you have paid will we give you an order number, we only start to prepare your food once you’ve paid.
  • We start preparing your order only once you’ve paid on arrival at a restaurant.
  • At McDonald’s we pride ourselves on fast, delicious food. We know you expect this from us too. Many of you who use My McDonald’s app order before getting to the restaurant. If we prepared your order before you arrived, it would be cold by the time you picked it up.
  • Once you have paid our app will show you your order number to watch out for on the screen.
  • If you've chosen Table Service we'll confirm the table number you told us you are sitting at.
  • We'll also email your registered email address an itemised receipt. This includes your order number.
  • Until you have this number you have not paid and we don't have your order to prepare.

  • We email you a receipt that includes all details required for VAT purposes
  • The receipt we email itemises your order. It includes the date and time you paid along with the collection number given at the time
  • You'll be able to access from the home screen of My McDonald’s app the itemisation of you most recent order. It will be here for a few minutes after your food was served
  • You can recall all previous orders made on the My McDonald's app from the recent tab at the bottom of the screen
  • We also send to your registered email address a copy of your receipt
  • We ask you to add a card when placing your first order.
  • Once added the card gets stored with our banking partner, not McDonald's.
  • We do not charge this card until you reach the restaurant and let us know how you will be collecting your order.
  • Currently we do not support Apple Pay, Google Pay or Samsung Pay

 

  • We only take payment once you are at the restaurant and have selected your collection method, not before
  • If asked for your 3 digit CVV/CVC number or to confirm the payment in your banking app. This request is from your bank and is to protect your account. You will need to enter this to place your order.
  • Having selected how you want to collect your order we will now charge the card you selected. Only now will we start preparing your meal.
  • Once you’ve paid My McDonald’s app will show you your collection number or table number you’ve said you are sitting at

 

 

  • In the unlikely circumstance you're charged twice, please contact our customer service team who’ll be able to assist. The best way to contact us is to use the customer service link in the more menu of My McDonald's app
  • You can confirm recent orders you have paid for in your Recent Orders list. You will find this in the Recent tab menu of My McDonald's app
  • To help speed up the investigation and any refund due. Please provide when asked the following information. You'll find this on the receipt we email to your registered address
  • The restaurant name
  • The order number
  • Date and time the orders were charged

 

  • You must ensure that you obey all UK driving laws when using My McDonald’s app
  • As you’re not allowed to use your phone whilst driving, you should: 

                          ·          Build your order before you leave for the restaurant, or

                          ·          Have a passenger place the order to collect when you arrive

  • If you are travelling alone in your vehicle, please ensure that you pull over to a suitable, safe place, stop and switch off your engine before using My McDonald’s app
  • When collecting at Drive Thru there is no need for you to touch your phone. At the order post please let us know you have a My McDonald’s app order to collect, give us your name and we’ll do the rest
  • You will now be able to collect your first and subsequent orders from Drive Thru. You no longer need to collect this first order from in store.
  • On arrival at the order point please let us now you have an app order, give your name and order number.
  • We will be able to recall your order, confirm the detail and process payment. There is no need for you to touch your phone.
  • We ask you to add a card when placing your first order. We ask for the long card number from the front of the card. The name as it appears on the front of the card, its expiry date and 3 digit CVV / CVC from the back
  • Once added the card gets stored with our banking partner, not McDonald's
  • You can add a second card to your account from the More menu > Profile > Payment methods
  • You can remove a registered card by swiping left on the card number you want to remove
  • If you see trouble with your payment or your account blocked messages. These usually get fixed by our customer service team. The best way to contact customer service is to use the customer service link in the more menu of My McDonald's App
  • We do not charge your saved card until you reach the restaurant. Before we ask for payment you need to let us know how you will be collecting your order
  • When asked to pay all you need to enter is the 3 digit CVV / CVC from the back of the card. You do not need to re-enter the full card details of saved cards, doing so may cause your account to become blocked
  • Your password can be change at any time, we recommend that you do this every few months.
  • To change your password go to More menu > Profile > Personal Settings > Change Password
  • Currently we do not support pasting password into password fields. This means that your password need typing into the field
  • We ask for your postcode so that we can send you offers personalised based on your location
  • To change your postcode go to More menu > Profile > Personal Settings > Change Postcode
  • Social registration and log in is the quickest way to start using My McDonald’s App
  • If you register with your social identity and get a username already in use message. You must first delete your original account. To do this log in with your email and password and navigate to More menu > Profile > Delete account
  • If you need to change the password of your social identity do this on the Facebook or Google apps
  • To delete your account go to More menu > Profile > Delete account
  • Deleting your account will remove all your details from our systems. This follows the terms and conditions agreed when you first signed up
  • Deleting your account will remove any loyalty rewards and stamps. These are not recoverable once you delete your account
  • You can manage the communications you receive from McDonald’s. Set your preferences in the More menu > Profile > Communications section
  • When you get close (within 100m) to your chosen restaurant My McDonald’s App will recognise this. We now ask you to select a collection method for your order.
  • If asked for your 3 digit CVV/CVC number or to confirm the payment in your banking app. This request is from your bank and is to protect your account. You will need to enter this to place your order.
  • Having paid My McDonald’s app will now confirm you’re order or table number. Your order will be with you shortly
  • Clicking the I'm here button will connect My McDonald's App to our restaurant, you can now continue
  • My McDonald’s app relies on both mobile signal and GPS, where mobile signal is bad or you are inside a shopping centre you may need to click the I’m here button.
  • If the area you’re in suffers from poor mobile reception you may need to connect to McDonald’s free WiFi to continue
  • We will only start preparing your order once you’ve paid. We know when you get close to the restaurant (within 100m) and ask for you to complete and pay for your order
  • This means the food is prepared on your arrival (and not sitting waiting for you getting cold!)
  • Once you’ve let us know how you’d like to collect your order and paid My McDonald’s app shows you your order or table number. We’ll also email you a copy of your receipt