Experiencing an issue with a live or recently delivered McDonald's App Delivery order?
McDonald's app Delivery customer support is managed by Uber
To contact customer support, please use the link provided on your email receipt or in the SMS messages sent to your mobile while we delivered your order
Once you have clicked on the link, please select 'Help' in the top right corner & click 'Message Support' to be connected to an Uber agent who can assist you
How do I know if delivery is available at my address?
We've partnered with Uber Eats for McDelivery. When you select McDelivery we ask you to enter your address so that we can confirm we can deliver to you.
If McDelivery is not available at your address, you will be notified at this point. You can choose to continue your order for collection.
How to order McDelivery using my McDonald’s App?
Select ‘Order’ from the bottom menu bar, here you can switch from ‘Pickup’ to ‘McDelivery’.
Enter your address, we’ll check we can deliver to you.
Once confirmed start creating your order from our menu or your saved favourites.
When done checkout in the McDonald’s App.
Contacting your courier?
There may be situations where you want to contact your courier. From the home screen, click “Track Order” and then click the Help link on the tracking screen to contact your courier.
Keep in mind that your courier may be driving and may not be able to answer the phone right away. In addition, your courier is also able to contact you if he or she is unable to easily find your delivery address.
What can I order for delivery?
Menu items may vary by location. To see what is available to your McDelivery location, select McDelivery in the McDonald’s App, enter your address, and view items by selecting ‘Order’ on the bottom menu bar.
Why does it say ‘powered by Uber Eats’?
McDonald’s has partnered with Uber Eats to deliver food to you. Uber Eats provides the delivery service to your address.
My McDonald’s App
For any issues using your My McDonald’s account, or problems with your method of payment, please click on App Tech Support in the My McDonald’s App, under the More Tab
My order is taking longer than expected
McDonald’s and Uber Eats couriers work hard to deliver within estimated times.
We ask you to allow an extra 15 minutes to account for unexpected traffic, road conditions and delays.
Whilst waiting you can check the status of your order in the My McDonald’s app. You can also contact your courier from there.
If you wish to speak to our dedicated delivery team, or your courier, please refer to the contact details in the text messages you will have received during your order/delivery process.
Cancelling my order?
Your order is passed immediately to the restaurant and so it is not possible to cancel your order once it is placed.
Checking the status of my delivery order?
Please keep an eye on when your food is coming!
You can see the up-to-date status of your delivery order & it’s expected time of arrival on the My McDonald's home screen.
Further details of your order are available by tapping “Track Order”.
Changing items I've ordered?
Unfortunately, as your order is passed immediately to the restaurant we cannot change an order once it is placed.
Delivered or past orders ?
• To contact Uber Eats dedicated delivery team please refer to the contact details in the text messages you will have received during your order/delivery process.
Order McDelivery® through our app to earn Rewards Points
