Can you serve pedestrians at Drive Thrus?

May 21, 2018

Generally speaking, for safety reasons we cannot serve pedestrians and vehicles at the same outdoor service point. Vehicles need to pull up close to drive-thru service points to complete their orders and there are no pavements or safe areas for pedestrians to stand at these same points. It could also contravene the trading license or, in some cases, present a security risk.

However, at some restaurants, where the layout permits, we have installed a small number of separate pedestrian walk-up windows that are open outside of core restaurant hours (for those restaurants that operate a 24-hour drive thru)