What is the role of 'Mystery Shoppers' and when do you use them?

May 21, 2018

We believe that every customer should receive the same standards of service, food quality and cleanliness, no matter who or where they are. To make sure of this, we send in mystery shoppers at peak periods to see how well each restaurant handles the demand of a busy service.

You're leaving McDonalds.com

Select a delivery partner to continue
Please select a McDelivery partner
Delivery From
Just letting you know that you’re leaving the McDonald’s UK website now. We’re not responsible for the policies and practices of other companies, so we always recommend that you have a look at the privacy policy and other policies of any website you visit, as they might be different from ours.

You're leaving McDonalds.com

Select a delivery partner to continue
Please select a McDelivery partner
Delivery From
Just letting you know that you’re leaving the McDonald’s UK website now. We’re not responsible for the policies and practices of other companies, so we always recommend that you have a look at the privacy policy and other policies of any website you visit, as they might be different from ours.