HOW AND WHEN TO PURCHASE
Where will I be able to purchase a McDonald’s CARDS binder or tin?
Binders and tins are exclusively available to purchase in the McDonald’s UK app for pickup in selected restaurants in the Northwest and Southeast regions of the UK, subject to availability and whilst stocks last. For the full list of restaurants, see https://mc-ds.uk/cards-binders-tins-terms.
When will I be able to purchase a McDonald’s CARDS binder or tin?
Binders and tins will be available to purchase in the McDonald’s (UK) app for pickup in selected restaurants from 11:00 on 17th March until 23:59 on 27th April 2026, subject to availability and whilst stocks last.
How can I purchase a McDonald’s CARDS binder or tin?
You’ll need to have the McDonald’s (UK) app downloaded, be logged in, and be able to pickup from a selected restaurant (see https://mc-ds.uk/cards-binders-tins-terms for the list of selected restaurants). From there, you can navigate within the app to the ‘Order’ tab at the bottom of the screen. Select ‘Pickup’ and choose a selected restaurant which has the item in stock. Select the item you want to purchase and complete the transaction. In the restaurant, go to front till and show you order confirmation to collect your item.
Who can purchase a binder or tin in the McDonalds (UK) app?
Anyone 18+ who has logged into their account on the McDonald’s (UK) app can purchase a McDonald’s CARDS binder or tin for pickup from a selected restaurant (see https://mc-ds.uk/cards-binders-tins-terms for the list), subject to availability and whilst stocks last.
Why do I need to be 18+?
To register for an account within the McDonald’s (UK) app, you must be aged 18+, and tins and binders can only be purchased through the McDonald’s (UK) app. Further, you have to be 18+ to participate in the CARDS Promotion at McDonald’s 2026.
Can I purchase a tin or binder at any time of the day?
The items will only be available for purchase during our main day business hours (11:00-04:59).
RETURNS
My binder or tin is damaged. What do I do?
If you noticed the damage immediately after purchase and you are in the restaurant, please speak to a member of staff to exchange for a new item if available. If there is no stock remaining or you have left the restaurant, please contact the McDonald’s Customer Services team to have a refund processed or to organise a replacement, subject to availability.
If we arrange for a replacement, we may require you to provide clear photographic evidence of any faults to the original item or for you to return the original item to us.
I’ve bought my binder/tin, but I don’t want it anymore. Can I return it?
An item can be returned if it is unused and remains in good condition. If you change your mind and wish to return your item after receipt, please contact the McDonald’s Customer Services within 30 days of the product being purchased.
What is the returns process?
Once you have requested a return via Customer Services, you will be provided with a returns postal address and you must return the item to us within 14 days of receiving the return address details from Customer Services. You will need to include the delivery note with your return that quotes your order ID. You are responsible for re-packaging, labelling and posting your return. We recommend opting for tracked delivery back to the address given to ensure return has been completed. We will not be responsible for items that are lost or damaged in the post.
Is the cost of postage covered?
If you elect to return your item for any reason apart from a fault, you will be responsible for covering the cost of postage. If the item is faulty and you wish to return it for a refund, McDonald's will cover the standard cost of return postage. If you return an item via post, please make sure you get proof of postage from the Post Office or delivery company, which should be free of charge.
MISCELLANEOUS ISSUES
How can I find out about how my personal data will be managed, should I provide any?
Please refer to the McDonald’s Privacy Statement for more information on how we handle your data.
My question relating to the binders and tins hasn’t been answered by any of these FAQs, so what do I do now?
Please contact our customer service team
