From crew member to team manager
Shauna joined the team in the McDonald’s Temple Bar restaurant in 2012 as one of the new restaurant’s first crew members. Starting work part-time while she was still in secondary school, Shauna continued to work in McDonald’s throughout her time in college. Rising through the ranks from crew member, Shauna now holds the title of first assistant manager. She is also currently the acting Business Manager of the Temple Bar restaurant and hopes to secure this position as the next step on her career ladder.
Shauna’s seven years in McDonald’s has taught her a range of life-skills as well as providing her with invaluable business experience. From decision making and leadership skills to business management and development knowledge, McDonald’s has had a significant impact on Shauna’s personal and professional growth.
For Shauna, working in McDonald’s is all about the people. Customer satisfaction is central to her role. She enjoys getting to know people from different backgrounds and cultures and has learned how to be a more empathetic and effective communicator as a result.
The career progression curve in McDonald’s is also a huge attraction for Shauna to remain with the company. Shauna’s long-term career aspiration is to some day become a franchisee herself! Franchisee James Perry has had a huge influence on her career and she hopes to one day follow in his footsteps and run her own restaurant.
"If somebody was to tell me five years ago that I was going to be a business manager looking after a team of 50 people, I would have said no way. McDonald’s is a great employer because it offers people opportunities and it empowers people by sending them on courses."
- Shauna, Business Manager, Dublin