MyMacca's Rewards - Frequently Asked Questions

From Wednesday 29 June 2022, you will need to accept the new terms and conditions to continue using the McDonald's app including MyMacca's Rewards. You will be prompted to do so when you open the app. After accepting the T&C's, you will be automatically opted into the loyalty program. The loyalty program is designed to reward your purchases. Once you have opted in, that's it. You will earn points on eligible purchases made using the McDonald's app.

McCafé®  rewards came to an end on 26 June 2022. But don't worry MyMacca's Rewards is now here, which means you'll be rewarded for just about everything you purchase, including your favourite McCafé®  drinks!

Yes, you will reach an earning cap after 20 transactions or 50,000 points, which ever occurs first; (which includes both earning transactions and redemption transactions) in a rolling 24-hour period. 

Earning points is easy! Present your MyMacca's Rewards code before ordering in-restaurant or collect points automatically when you redeem an offer using the app. At this time, you can't earn points with a delivery order. 

No, at this time, you can't earn points with a delivery order. 

$1=100 points. That means you'll receive 100 points for every dollar you spend on eligible purchases. You can start redeeming your MyMacca's Rewards once you have 2500 points. 

Yes! For all eligible purchases, you'll earn points on the cent. That means, if your total order is $3.70, you'll earn 370 points. 

Nothing lasts forever, but you'll have plenty of time to save up for your rewards! 

Your points will expire 365 days after they were earned. 

We'll give you a heads up 10 days before your point expire. 

No, your MyMacca's Rewards points are yours alone! Unfortunately, you can't share or transfer them. 

Of course! We're always happy to help. It can take up to 30 mins for your points to appear on the app. If you still don't have your points after 30 mins, follow these steps to contact us in the app: 

Select 'More' 

Select 'Contact Us'

Enter your comments regarding your order, including your order number, subtotal and if there's any reason you think might be missing points (e.g. forgot to scan)

Bonus points are additional points you can unlock to get to your own reward even faster! These will get sent to your offers page from time to time. Remember to unlock your bonus and make a qualifying purchase to get your bonus points. Bonus points will automatically be added to your account once you have made a qualifying order. 

Nope! You only need one code per transaction. This means you can earn points and redeem rewards in the same order. 

Simply share your code to redeem your free item and you'll automatically earn points on every dollar you spend on eligible items. The same is true for any codes you use on your order, which means you can earn on every dollar spent on eligible items while collecting points for your next order. 

You can earn points on all food and beverage items. This means non-food and beverage items, such as gift certificates, won't attract points. You also won't be able to earn points on donations to RMHC (Ronald McDonald House Charities). If you have reached the limit on the number of points you can earn, further purchases will not accrue points. 

McDelivery orders are excluded from earning points. 

Yes, you can (providing your device is compatible with the McDonald's app). Simply log into your MyMacca's account and your rewards will still be there. 

Unfortunately, no. You can only redeem one reward or McDonald's app offer per transaction, per visit. 

When you've earned enough points, you'll be able to redeem a range of rewards!

To redeem: 

- Open the McDonald's app and select 'Deals & Rewards' 

- Find your reward and select 'Redeem'

- Confirm and provide your code at the start of your order at the Drive Thru, Kiosk or Front Counter. 

At this time, you can't redeem a reward with a delivery order. 

Yes, you can! Feel free to customise your ingredients, like adding on extra ingredients. If you incur any additional charges on your ingredients or customisation, you'll also earn additional points. 

Already have the McDonald's app? No worries. Next time you log into the app you'll see new Terms and Conditions. By accepting these, you'll be able to access MyMacca's Rewards. 

No worries! If you've placed an order in-restaurant or via Drive Thru, take these steps to contact us on the McDonald's app: 

1. Select 'More' 

2. Select 'Contact Us' 

Enter your comments regarding your order: including your order number + restaurant ordered at + subtotal and if there's any reason you think you might be missing points (e.g. forgot to scan)

You can access MyMacca's Rewards Terms and Conditions by visiting our Terms and Conditions page here

Use your own judgement when using rewards and take care of your personal safety. Never use your phone while driving. 

If you delete your MyMacca's account, then your account will permanently be deleted. Any points, offers or rewards earned will also be lost and will not be able to be recovered. 

You can check your points balance, history and what rewards you've earned in the Deals & Rewards section of the app. Your points balance will typically update within 30 minutes. 

Once you select a reward and exchange your points for it, the number of corresponding points will be deducted from your MyMacca's Rewards account. The reward will then be displayed in a code. The reward will temporarily remain displayed in a code until you redeem it for a product. If you redeem it, but the transaction fails to complete, don't worry because your reward will be stored to your deals & rewards section within the McDonald's app. Be quick to redeem it though, because it will only stay there for 60 days after which time it will expire.