Putting the safety and well-being of our teams and customers first is our priority.

Drive-thru lanes, Takeaway and McDelivery are back.  For McDelivery our restaurants are operating contact-free delivery from pick-up to drop-off.

Things may still be a little different, but our priority is making sure we’re looking out for you, our teams and our partners. Before starting to re-open, we sought the views of our customers and employees on our re-opening plans. We also conducted controlled tests to explore the safest way to re-open our restaurants. When it comes to our people and returning to work, we have encouraged everyone to make the right decision for them, based on their personal circumstances.

To help create a safe experience for everyone, we have enhanced our high standard of cleanliness even further and introduced a number of additional measures and changes to our restaurants.

In addition to deep cleaning all our restaurants before re-opening, our teams are washing their hands at least every 30 minutes and cleaning equipment and surfaces more often, including kiosks and card readers. In order to help our teams practice social distancing, we have fewer people working on each shift to provide a safer environment particularly when shifts change. Floor markings inside and outside the restaurant will enable our customers to queue safely and we’ve also installed additional screens in our kitchens and service areas, including Perspex screens at collection points. Our teams will continue to wear protective equipment, including face masks (but not the type needed by medical teams).

For further details on the precautions we are taking to help protect the health, safety and welfare of our employees, customers and delivery partners please refer to our full risk assessment here.


To help us ensure that the new measures we have in place are right for our people, we commissioned NSF to independently validate our processes. Click here to find out more.