McDonald's Restaurants: UK & Republic of Ireland

In line with government guidance, we are supporting official contact tracing initiatives by asking our Eat-In customers to provide certain details to us. Contact tracing allows people who may have been close to someone who has tested positive for COVID-19 to be made aware of that fact so that they can self-isolate.  It’s a key part of the ongoing COVID-19 response and can help break infection chains.  We will hold your details as a temporary record of your visit so that you can be contacted by public health authorities in the event that someone else who ate in the restaurant which you visited reports that they have tested positive for COVID-19 and public health authorities deem it necessary in the circumstances to inform you.

Eat in customers will be asked to complete details of their name, phone number*, arrival time, planned duration of stay (and if they are in Scotland the number of people in their group). When completing this form, we also capture the date that a visit was made.

*    If you are under 16 please see "I am under 16: should I complete the form?" section below.

We will only use the information that you provide for contact tracing purposes.  Here's how contact tracing works.

If you or a person who has been in this restaurant at the same time as you later test(s) positive for COVID-19, public health authorities may ask us to share the record of our customers who also ate in this restaurant with them. We will then supply those authorities with the information that you have provided to us today, so that they can notify you and other customers as they deem appropriate.

We will not share your information with anyone else and we will not use it for any other purpose. We will only hold the information for a short period - 21 days in the UK and 28 days if you are in the Republic of Ireland - after which it will be securely deleted.

It is mandatory to complete this registration form unless you are under the age of 16. 

If you are in the UK, we will only keep the information that you have provided for 21 days. If you are in the Republic of Ireland, we will keep it for 28 days. After this period, the information will be securely deleted.

If during this period we are asked to share your information with public health authorities, they will keep a copy of it in accordance with their own policies.

We will not share your information, unless we are asked to. Public health authorities may ask us to share this information if another person who has been in the restaurant at the same time as you is later tested positive for COVID-19.

In the Republic of Ireland, if two or more people eat together, it is mandatory to collect the contact details of one member of every party. If you are the person completing the form, please keep a note of who is accompanying you in our restaurant today. We will not ask to see this but if you are contacted by public health authorities, they will ask you to provide this information so that they can contact everyone who was with you.

If you are not in the Republic of Ireland, then each individual in the group will need to fill the form on their own behalf. Where necessary you may also be asked by our staff to provide evidence of the details you provided being accurate for example by showing your driver’s license or other suitable identification for us to compare against your details in the form.

If you are under 16, please see the section immediately below.

If you are on your own or if all of the people in your group are under the age of 16, you do not have to provide your contact details (unless there are local rules in place that require you to provide them in which case our staff members will ask you to complete this form) but you can choose to do so if you would like to participate in contact tracing. If you would like to participate please enter your name into the form, but provide the phone number of your parent or guardian instead of your own number.  This is the phone number that we will pass to public health authorities (and which they will call) if the contact tracing process is initiated.

Although it is not likely that you will be close to other people while eating in our restaurant, it is mandatory to complete this form in line with government guidance as contact tracing is part of wide public health initiative.

No. The form is for our Eat-In customers only.

If public health authorities contact you, this does not mean that you are necessarily infected. If a contact tracer gets in touch with you, they will explain any steps that you need to take to protect yourself and others around you.

In England, contact tracers will only:

·       call from 0300 013 5000

·       send text messages from ‘NHStracing’

·       ask people to sign into the NHS Test and Trace contact-tracing website

In Scotland, the telephone number used by the National Contact Tracing Centre is: 0800 030 8012.

In Wales, the telephone number used by NHS Wales Test, Trace, Protect Service to contact you will be 02921 961133.

In Northern Ireland, the Contact Tracing Service will only call from this specific number, (028) 9536 8888.

In the Republic of Ireland, calls from the Contact Tracing Centre will come up as a private number.  

Contact tracers will never:

·         ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)

·         ask you to make any form of payment or purchase a product or any kind

·         ask for any details about your bank account

·         ask for your social media identities or login details, or those of your contacts

·         ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone

·         disclose any of your personal or medical information to your contacts

·         ask about protected characteristics that are irrelevant to the needs of test and trace

·         provide medical advice on the treatment of any potential coronavirus symptoms

·         ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else

·         ask you to access any website that does not belong to the government or to public health authorities

For more information, including about your rights under data protection law, please see our UK Privacy Statement or ROI Privacy Statement