Mobile Order & Pay FAQs

Order in the App and get it curbside or at the Drive-Thru.

Do you want to know how does McDonald's Mobile Order & Pay work? Check out our Mobile Order & Pay FAQ for all of your McDonald's online ordering questions answered.

How do I change my password?

  1. Launch the McDonald's App and log in, if you are not already.
  2. Select "More" on the bottom navigation bar.
  3. Select your profile name at the top of this page to access your account.
  4. Choose "Personal Settings."
  5. On the next screen, select "Change Password."
  6. Follow the prompted instructions on the "Change Password" screen to complete the desired action.
  7. Passwords must be 8-12 alphanumeric characters and must contain at least one lowercase letter, one uppercase letter, and one number. 
  8. Be sure you select "Confirm Details" to save any changes made to your account details.

How do I reset my password?

  1. Launch the McDonald's App and ensure you are logged out.
  2. Select "More" on the bottom navigation bar.
  3. Select "Log In" and ensure that you are under the "Log In" tab.
  4. Select the "Forgot Password?" link and enter the email associated with your account before selecting "Reset Password."
  5. Locate the "Password Reset" email in your inbox and follow the instructions in the app for subsequent steps to complete the reset.
  6. Passwords must be 8-12 alphanumeric characters and must contain at least one lowercase letter, one uppercase letter, and one number.
  7. Be sure you select "Update" to save the changes made to your password.

Can I change the email address associated with my account?

You are not able to change the email address associated to your account in the McDonald's App at this time.

How do I turn on/off push notifications?

  1. Launch the McDonald's App and ensure you are logged in.
  2. Select "More" on the bottom navigation bar and then "Profile."
  3. From here, select "Communications" and then "Push Notifications."
  4. Finally, select "Change My Settings" and switch the "Notifications" to On or Off.
  5. Alternatively, go to your device settings, locate the McDonald's App within your Application listings and switch the McDonald's "Notifications" to On or Off.

How do I unsubscribe from email notifications?

Unsubscribing from emails via the app is not available at this time. If you are receiving emails from a McDonald's franchise, then you will need to unsubscribe from them directly using the unsubscribe link on their emails. It may take up to 10 business days for your request to take effect. For push notifications, go to your device settings for notifications and switch the McDonald's notifications to off.

How do I turn location services on/off?

  1. Go to your device settings.
  2. Locate the McDonald's App within your Application listings
  3. Choose your "Location" preference.
  4. Turn on your location services to find out which deals are near you, and get the complete McDonald’s App experience.

How do I delete my account?

  1. Launch the McDonald's App.
  2. Select "More" on the bottom navigation bar.
  3. Select the "Careers, Contact Us & Legal" section.
  4. Select "Contact Us" and fill out the form.
  5. Be sure to include the email address for the account you want to delete in the comments section.
  6. You can also request account deletion by sending an email to contact.privacy@us.mcd.com; please include the account email address of the account you want to delete.

How do I know which restaurants are participating in Mobile Ordering?

Make sure you turn on location services so that we can show you all of the available features in the McDonald's App. Mobile Order & Pay will appear in the McDonald's App as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay.

Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.

How do I complete and pick up my order?

You can complete and pick up your McDonald's order at any participating restaurant. When you arrive at the McDonald's restaurant, you need to check in and choose how you want to pick up your order: pick up curbside, inside the restaurant, or drive-thru. These options may vary by restaurant and time of day. When you check in with your preferred pick-up method at the restaurant, your mobile order is completed, and the restaurant charges your registered payment card. Remember, never use the McDonald's App while driving! Only check in when you are safely stopped at a McDonald's restaurant, and make sure your location services settings are turned on.

What if I was charged for a product that is not available?

The McDonald's App will label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will get a window pop-up with an error message.

What forms of payment are accepted?

You can register Visa, MasterCard, American Express and Discover. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald's App.

Can I add an Arch Card as a payment method?

You cannot register an Arch Card for payment of mobile orders at this time.

How do I add, remove, or edit payment information in the McDonald's App?

You can add or remove a card from the Checkout and My Account screens; we do not allow editing of card information at this time. Follow the prompts on the screen, complete the required fields within the payment form and choose 'Save' to add a new card. To remove a card on iOS, swipe left. To remove a card on Android, press and hold until the "Remove" option appears.

 

What if I have an issue with a payment or want a refund?

Please contact your bank if you have any questions about charges reflected on your payment card statement or to dispute a restaurant transaction for a charge on your payment card. Your bank can advise you on your bank policy and can tell you their policy on when they release pending charges. For additional information refer to our McDonald’s app terms and conditions.

What should I do if I suspect fraudulent activity on my account?

If you believe incorrect or unauthorized charges appear on your account, you should immediately contact your bank. You should also immediately update your password. Security experts recommend that individuals use good password complexity and different user name and password combinations for each account.

Why are you collecting my email address?

Having a confirmed identity allows McDonald's to serve you as a customer better and helps to protect against fraudulent activity. If you are signed up to receive emails, we will also use your email address to communicate with you regarding the McDonald's App, promotions we're running, charity or philanthropy events we're hosting and changes to food preparation.

What if my first name or last name has any special characters?

The McDonald's App will now allow customers to include special characters as part of their name (first and last) for both registration and profile update.