Account FAQs

Account Settings

How do I make updates to my account?

Launch the App and log in, if you are not already. Select "More" on the bottom navigation bar. You can access your account by selecting "Profile" at the top of this page. From here, access and edit most of your account information under "Personal Settings." Be sure you select "Confirm Details" to save any changes made to your account details.

Can I change the email address associated with my account?

You are not able to change the email address associated to your account in the McDonald’s app at this time.

How do I turn on/off push notifications?

Turn on push notifications to be notified for updates on your order progress. Plus, get alerts about app-exclusive deals, bonus deals and special product announcements.

  1. Launch the McDonald's app and ensure you are logged in.
  2. Select "More" on the bottom navigation bar and then "Profile."
  3. From here, select "Communications" and then "Push Notifications."
  4. Finally, select "Change My Settings" and switch the "Notifications" to On or Off.
  5. Alternatively, go to your device settings, locate the McDonald's app within your Application listings and switch the McDonald's "Notifications" to On or Off.

How do I unsubscribe from email notifications?

Unsubscribing from emails via the App is not available at this time, but you can unsubscribe from emails any time by selecting the unsubscribe link in any McDonald’s email or by visiting the unsubscribe page on If you are receiving emails from a McDonald's franchise, then you will need to unsubscribe from them directly using the unsubscribe link on their emails. It may take up to 10 business days for your request to take effect. For push notifications, go to your device settings for notifications and switch the McDonald's notifications to Off.

How do I turn location services on/off?

Turn on your location services to find the restaurant closest to you, find out which deals are near you and get the best McDonald’s app experience.

  1. Go to your device settings.
  2. Locate the McDonald's app within your Application listings
  3. Choose your "Location" preference.

Registration and Login

Why are you collecting my email address?

Having a confirmed identity allows McDonald's to better serve you as a customer and helps to protect against fraudulent activity. If you are signed up to receive emails, we will also use your email address to communicate with you regarding the McDonald’s app, promotions we're running, charity or philanthropy events we're hosting and changes to food preparation.

What if my first name or last name has any special characters?

The McDonald’s app now allows customers to include special characters as part of their name (first and last) for both registration and profile update.

What do I do if I can’t access my Google or Facebook login?

If you registered for the App with your Google or Facebook account and are unable to log in, double check that you are using the correct username and password for that account. You may need to reset your Google or Facebook password and try logging into the McDonald’s App again. If you are still unable to log in, please contact the customer support team using the Mobile App Feedback form. Select "More" on the bottom navigation bar, then select "Careers, Contact & Legal." Finally, select "Contact Us" and choose a topic from the drop-down menu.

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