Mobile Ordering FAQs

Recent Orders

What do I do if there was food missing from my order?

Please contact the restaurant where you received your order and a crew member there can help.

How do I provide feedback for the restaurant and its crew?

Your thoughts, comments and ideas help make our restaurants better. To provide feedback on a store or its crew, please fill out the Mobile App Feedback form. Select “More” on the bottom navigation bar, then select “Careers, Contact & Legal.” Finally, select “Contact Us” and choose a topic from the drop-down menu.

Why can’t I find my most recent order?

Please make sure you are logged in and connected to the internet through Wi-Fi or cellular data. To view your most recent orders, select “Recents” in the bottom navigation bar.

Why are some menu items unavailable when reordering from a recent order?

A restaurant location may identify an item at their store as being unavailable in the App. If an item in your cart is not available, you will receive a notification when you check in so you can make any necessary changes to your order.

Ordering

How do I know which restaurants have Mobile Order & Pay available?

Make sure you turn on location services so that we can provide you all of the available features in the McDonald's App. Mobile Order & Pay will appear in the McDonald's App as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay.

Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.

How do I complete and pick up my order?

You can complete and pick up your McDonald's order at any participating restaurant. When you arrive at the McDonald's restaurant, you need to check in and choose how you want to pick up your order: pick up curbside, inside the restaurant, or drive-thru. These options may vary by restaurant and time of day. When you check in with your preferred pick-up method at the restaurant, your mobile order is completed, and the restaurant charges your registered payment card. Remember, never use the McDonald's App while driving! Only check in when you are safely stopped at a McDonald's restaurant, and make sure your location services settings are turned on.

What if I was charged for a product that is not available?

The App will label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will get a window pop-up with an error message.

Check-in

Why do I need to be near the restaurant to check in?

After you check in near the restaurant, your order is prepared for pick up.

How do I switch my current order to another restaurant?

It’s easy! Once you’ve placed an order in the App, you can check in at any participating McDonald’s restaurant to complete your order and pick up your meal.

When will I be charged for my order?

You are charged for your order when you check in at the restaurant to pick up your order

Pick-up

What do I do if I’m not able to locate my Mobile Order & Pay number on the screen inside the restaurant?

Please make sure you are connected to the internet through Wi-Fi or cellular data and have checked in. Your number will not appear on the screen inside if you chose Drive Thru or Curbside pick-up. If you chose to pick up your food in store and can’t find your number, please ask a restaurant crew member for help.

What if they don’t recognize my order number at the Drive Thru?

Please make sure you are connected to the internet through Wi-Fi or cellular data and have checked in. If you chose Drive Thru for your order and your order number is not recognized, provide the 22-digit code on your confirmation screen to a restaurant crew member.

What do I do if I can’t locate the parking spot number for Curbside Pick-up?

We’re sorry about that! Please go through the Drive Thru or safely park and go in-store to pick up your order and advise that you had chosen “Curbside” as your pick up point.

Payment

What forms of payment are accepted?

You can register Visa, MasterCard, American Express and Discover. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald's App.

Can I add an Arch Card® as a payment method?

You cannot register an Arch Card for payment of mobile orders at this time.

How do I add, remove, or edit payment information?

You can add or remove a card from the Checkout and My Account screens; we do not allow editing of card information at this time. Follow the prompts on the screen, complete the required fields within the payment form and choose 'Save' to add a new card. To remove a card on iOS, swipe left. To remove a card on Android, press and hold until the "Remove" option appears.

What do I do if I was incorrectly charged for my order?

We take seriously the trust you put in us to safely purchase food and beverages from our restaurants through the App. If you believe there are incorrect or unauthorized charges on your account, contact your bank immediately. Please also keep in mind that sometimes pending charges do not settle. Your bank can advise you on their policy and when they release pending charges.

Availability & Pricing

How do I find a specific restaurant?

To find a restaurant, select "More" on the bottom navigation bar, then select "Locations." Use the search bar and filter to locate a restaurant on the map. There is also an option to find stores from the store details or from the list icon.

How do I know which restaurants have Mobile Order & Pay available?

Make sure you turn on location services so we can show you all of the available features in the McDonald's App. Mobile Order & Pay will appear in the McDonald's App as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay.

Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.

McCafé®

How does the McCafé® Rewards program work?

You must be a registered McDonald's App user to participate in the McCafé Rewards program. When you buy five eligible McCafé drinks, you’ll receive a deal for a free one at participating McDonald’s. To earn rewards, open the App and select your McCafé Rewards card. Scan your mobile rewards code at the register or select “Order Your McCafé" to mobile order a drink. McCafé Rewards can only be earned on full-price drinks and not all drinks may be eligible. After five eligible drink purchases, you’ll get a deal for a free one at the top of your Deals page. You can redeem it through Mobile Order & Pay or by scanning at a participating restaurant. Enjoy!

If you participated in McCafe Rewards and have an existing McCafe Reward on or before December 27, 2020, then you can redeem that reward on or before February 25, 2021. If you receive a McCafe® Reward on or after December 28, 2020, you will have sixty (60) days from the date that the McCafe Reward was received to redeem that reward. After that sixty (60) day period, any existing McCafe Reward will expire.

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