Mobile Ordering FAQs

Recent Orders

What do I do if there was food missing from my order?

Please contact the restaurant where you received your order and a crew member there can help.

How do I provide feedback for the restaurant and its crew?

Your thoughts, comments and ideas help make our restaurants better. To provide feedback on a store or its crew, please fill out the Mobile App Feedback form. Select “More” on the bottom navigation bar, then select “Careers, Contact & Legal.” Finally, select “Contact Us” and choose a topic from the drop-down menu.

Why can’t I find my most recent order?

Please make sure you are logged in and connected to the internet through Wi-Fi or cellular data. To view your most recent orders, select “Recents” in the bottom navigation bar.

Why are some menu items unavailable when reordering from a recent order?

A restaurant location may identify an item at their store as being unavailable in the app. If an item in your cart is not available, you will receive a notification when you check in so you can make any necessary changes to your order.

Ordering

How do I know which restaurants are participating in Mobile Ordering?

If you turn on location services, Mobile Order & Pay will appear in the McDonald's app as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay.

Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.

How do I complete and pick up my order?

You can complete and pick up your McDonald's order at any participating restaurant listed in the app. When you arrive at the McDonald's restaurant you selected, follow the instructions in the app specific to your chosen pickup method: Curbside, Front Counter, Table Service, or Drive-Thru. These options may vary by restaurant and time of day. When you place your order in the app, your order is completed and the restaurant charges your registered payment card. Remember, never use the McDonald's app while driving! Order in the app safely and come to the selected McDonald's restaurant. Once you arrive, enter your Curbside spot or table number in the app. If you're picking up at front counter, simply head to the counter and if picking up at the Drive Thru, you’ll receive a code to provide when you arrive at your selected McDonald’s.

What if I was charged for a product that is not available?

The McDonald's app will label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will need to remove the unavailable product(s) before your order can be completed.

How do I know when my order is ready?

Just order and head to the McDonald’s restaurant you selected. For Curbside Pickup and Table Service, make sure to enter your spot or table number in the app, and your order will be out shortly. For Front Counter and Drive Thru, just head to your pickup point. You can also get updates on your order progress in the app—just enable your push notifications to receive alerts.

Can I change or cancel my order once it’s placed?

At this time, orders cannot be cancelled or changed in the app.

When will my card be charged?

Payment is charged when you place your order. No cancellations or changes can be made after you submit payment.

Pick-up

What happens if my pickup point (Curbside, Front Counter, Table Service or Drive Thru) is full or not available when I arrive?

You’ll be able to switch your pickup option once in the McDonald’s app after you arrive. On the Order Tracker page, simply select “Don’t want to pick up [at the channel you selected]?” and choose a new option.

If I’m unable to pick up my order, how can I get a refund?

Sorry you can’t make it. Since payment is charged when you place your order, you’ll need to contact the restaurant where you purchased the product for assistance. You can find their phone number using the Restaurant Locator on our website.

What happens if I go to a different restaurant than I selected when placing my order? Can I pick up there?

We are unable to change your pickup restaurant after you have placed your order in the app. Make sure to double-check the selected restaurant before you submit your order.

If you visit a different restaurant, you have two options:

  1. You can re-order your meal at the new restaurant in person and pay again. Remember to provide your loyalty code to earn points with the new transaction. Contact the restaurant where you purchased your mobile order for assistance on a refund.
  2. Head to the restaurant selected in the app. That restaurant will already have your order and payment.

What happens if I never check in or pick up my order?

There are no cancellations on orders in the app, so you’ll still be charged even if it’s not picked up. Payment is accepted at checkout before you get to the restaurant. To get assistance for a refund, please contact the restaurant where you purchased your order. You can find their phone number using the Restaurant Locator on our website.

What do I do if I’m not able to locate my Mobile Order & Pay number on the screen inside the restaurant?

Please make sure you are connected to the internet through Wi-Fi or cellular data. Your number will not appear on the screen inside if you chose Drive Thru or Curbside pick-up. If you chose to pick up your food in store and can’t find your order, please ask a restaurant crew member for help. 

What if they don’t recognize my order number at the Drive Thru?

Please make sure you are connected to the internet through Wi-Fi or cellular data. If you chose Drive Thru for your order and your order number is not recognized, provide the code on your confirmation screen to a restaurant crew member. 

What do I do if I can’t locate the parking spot number for Curbside Pick-up?

We’re sorry about that! Please go through the Drive Thru or safely park and go in-store to pick up your order and advise that you had chosen “Curbside” as your pick up point.

Payment

What forms of payment are accepted?

You can register Visa, MasterCard, American Express and Discover cards in the app. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald’s app. If you have registered a card to the Google Pay™ app on your Android, you can select Google Pay™ as a payment method in the McDonald’s app. Payments with PayPal and Venmo are also available with Mobile Order & Pay.

Can I add an Arch Card® as a payment method?

You cannot register an Arch Card for payment of mobile orders at this time.

How do I add, remove, or edit payment information in the McDonald’s app?

You can add or remove a card from the Checkout and My Account screens; we do not allow editing of card information at this time. Follow the prompts on the screen, complete the required fields within the payment form and choose 'Save' to add a new card. To remove a card on iOS, swipe left. To remove a card on Android, press and hold until the "Remove" option appears.

What do I do if I was incorrectly charged for my order?

We take seriously the trust you put in us to safely purchase food and beverages from our restaurants through the app. If you believe there are incorrect or unauthorized charges on your account, contact your bank immediately. Please also keep in mind that sometimes pending charges do not settle. Your bank can advise you on their policy and when they release pending charges.

Availability & Pricing

How do I find a specific restaurant?

To find a restaurant, select "More" on the bottom navigation bar, then select "Locations." Use the search bar and filter to locate a restaurant on the map. There is also an option to find stores from the store details or from the list icon.

How do I know which restaurants are participating in Mobile Ordering?  

If you turn on location services, Mobile Order & Pay will appear in the McDonald's app as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay.  

Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.

Earn points on delivery or pickup via the app

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