I submitted a customer complaint and I haven't received a response from a McDonald's customer service representative. Why haven't I heard anything?

March 04, 2021

If you requested follow-up regarding your issue and it’s been over 10 days, please let us know by calling or emailing us using the forms on our Contact Us page.

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Enjoy McDonald’s on your terms
Order Pickup

Scan the code, download the McD’s app & start earning points.*
Order Pickup

Scan the code, download the McD’s app & start earning points.*
*Must opt-in to Rewards to receive points on eligible purchases in the app. You will not earn points when ordering delivery through this website. To earn points on your delivery order, order McDelivery in the McDonald’s app. Prices for delivery may be higher than at restaurants. Delivery/other fees may apply.