World-Class Franchise Training Program

Through intensive, hands-on training programs, McDonald’s shows each Owner/Operator how to run a successful business and build a bright future.

Training Every Owner/Operator for Success

Through intensive, hands-on training programs, McDonald’s shows each Owner/Operator how to run a successful business and build a bright future. Our franchising system is built on the premise that McDonald’s can be successful only if our Owner/Operators are successful. We believe in a partnering relationship with our Owner/Operators, Suppliers and Employees. Through our world-class training program, you may become a restaurant franchise operational expert focused on providing an outstanding experience for our customers every day.

Training Program Highlights

  • 12-18 months training in a restaurant
  • Self-directed, part-time training for 20 hours per week
  • Seminars, conferences and one-on-one training sessions
  • Success based on competency
  • Operator training classes conducted by local training professionals

World-Class Franchise Support

McDonald's Field Operations and Franchising staff work directly with you from the moment you enter our training program. The primary job of the Field Operations staff is to assist our Owner/Operators in maximizing quality, service and cleanliness, which helps you optimize sales and profits.

McDonald's also provides extensive support in marketing, with award-winning advertising that reaches around the world. To maintain and take advantage of our leadership position, each restaurant is required to spend a minimum of 4% of gross sales annually for advertising and promoting the business. Owner/Operators work with local agencies to place advertisements and, in some cases, produce their own creative material. In addition, through a voluntary U.S. cooperative of McDonald's Owner/Operators known as the Operator's National Advertising (OPNAD) Fund, the Company and its Owner/Operators combine to purchase national television advertising. The combined buying power of pooled funds has helped McDonald's create a worldwide brand unmatched in the food service industry­—an advantage beyond measure for your individual McDonald's restaurant franchise. McDonald's has an extensive ongoing training system that includes Hamburger University, which offers comprehensive management courses taught in 28 different languages.

McDonald's Supply Chain department has developed an extensive network of the world's finest suppliers. McDonald's works closely with our suppliers to ensure our restaurants are provided with the highest quality products at the most competitive prices.

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