MyMcDonald’s Rewards FAQs

What Do I Have to Do to Earn Points?

Earning rewards points is very easy, simply download our app and present the 4-digit code before ordering, or get points automatically when you order in the app.*

*Excludes delivery

How Much Are Points Worth?

For every dollar you spend on eligible products, you will receive 100 points. You can start redeeming your MyMcDonald's Rewards when you have 1500 points.

Do My Points Expire?

Unfortunately, nothing can last forever. Your points will expire on the first day of the month after the sixth month from the day your points were earned. Plenty of time to save up for your favorite!

Can I Get More Than One Reward at a Time?

At this time, you are limited to redeeming one reward per order.

Can I Share My Points?

Your MyMcDonald's Rewards points are yours alone. Once you have your food it’s up to you if you want to share!

How Do I Redeem Points for Free McDonald’s?

You can redeem with contactless mobile ordering in the McDonald's app by selecting Rewards, choosing the favorite you want to redeem and choosing “Add to Mobile Order”. To redeem in store or Drive Thru, select rewards and choose the item you want to redeem, then choose “Use at Restaurant” to get the 4-digit code you can provide the crew before you start ordering. At this time, you cannot redeem a reward in a delivery order.

Can I Redeem a Reward and Earn Points in the Same Order?

Yes! You earn points on everything you purchase, so if you’re redeeming a reward and ordering more food in addition to that, you will still earn 100 points for every dollar you spend.

What If I Forgot to Provide My Code?

If you’re enjoying your order and suddenly realized you never provided your code, no worries! Take these steps to contact us in the app:

  1. Select More
  2. Choose Careers, Contact & Legal
  3. Select Contact Us
  4. Enter your comments regarding your order, including your order number, subtotal, and if there’s any reason you think you might be missing points (example: forgot to scan)

I Just Made a Purchase and My Points Aren’t There—Can You Help?

Of course, we’d be glad to help you. The first step is wait 24 hours, sometimes it takes a little time for MyMcDonald's Rewards points to appear in the app. If after 24 hours you still don’t have points, here are the steps for you to contact us in the app:

  1. Select More
  2. Choose Careers, Contact & Legal
  3. Select Contact Us
  4. Enter your comments regarding your order, including your order number, subtotal, and if there’s any reason you think you might be missing points (example: forgot to scan)

Do I have to Provide Two Codes If I Want to Redeem a Reward or Deal and Earn Points in the Same Transaction?

No, you only need to provide one code. When redeeming, provide the 4-digit reward code (found on the Rewards tab)—this will help you redeem your free item while also earning points for products you are purchasing. The same is true for a deal, use the 4-digit deal code to save and you will automatically earn points for products you purchase in that transaction.

Are There Any Purchases That Don’t Qualify for Points?

Qualifying purchases where an active reward, mobile offer or promotional offer is redeemed will earn points, but you will only earn points for U.S. dollars actually spent in the transaction. When a McDonald's Arch card is used to make a qualifying purchase, you will earn points. The following are not considered qualifying purchases and will not earn any points:

  1. taxes, bags and bottle fees, and other surcharges or fees,
  2. loading any money on a McDonald's Arch Card® (gift card)
  3. delivery orders

I Lost My Phone! Did I Lose My Points?

We’re sorry about your phone! Contact your service provider and once you have a new phone your MyMcDonald's Rewards should still be waiting for you when you log in to our app.

Where Are the Terms and Conditions?

You can access MyMcDonald's Rewards Terms and Conditions by visiting the McDonald's Terms and Conditions Page.

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