App Payment FAQs

Arch Card®

How do I reload my Arch Card?

Need to add some cash to your Arch Card? There are two easy ways:

Visit any participating McDonald’s restaurant and ask a crew member at the counter to load your Arch Card.

Go online and visit the Arch Card page.

I lost my Arch card/my Arch Card was stolen. What should I do?

Uh-oh. Lose your Arch Card? Not to worry: we’ve got you covered. Just be sure to keep your activation and reload receipts; you will need them to replace a lost or stolen card.

For damaged cards, it is recommended you immediately call (800) 244-6227 to cancel and replace your card. For lost or stolen cards, call (800) 244-6227 immediately to cancel your card. You can also complete and send in the Lost/Stolen Arch Card Form along with your original activation receipt—but if the Arch Card is used before the form is received, the funds will not be reimbursed.

Lost/Stolen Arch Card Form [PDF 265 KB]

Please allow 4-6 weeks for delivery of replacement Arch Cards.

How do I check the balance of my Arch Card?

Need to know if your Arch Card is running low? Check your balance on the Arch Card page.

Credit & Debit Charges

What forms of payment are accepted?

You can register Visa, MasterCard, American Express and Discover cards in the app. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald’s app. If you have registered a card to the Google Pay™ app on your Android, you can select Google Pay™ as a payment method in the McDonald’s app. Payments with PayPal and Venmo are also available with Mobile Order & Pay.

Can I add an Arch Card® as a payment method?

You cannot register an Arch Card for payment of mobile orders at this time.

How do I add, remove, or edit payment information in the McDonald’s app?

You can add or remove a card from the Checkout and My Account screens; we do not allow editing of card information at this time. Follow the prompts on the screen, complete the required fields within the payment form and choose 'Save' to add a new card. To remove a card on iOS, swipe left. To remove a card on Android, press and hold until the "Remove" option appears.

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