I Just Made a Purchase and My Points Aren’t There—Can You Help?

July 13, 2021

Of course, we’d be glad to help you. The first step is wait 24 hours, sometimes it takes a little time for MyMcDonald's Rewards points to appear in the app. If after 24 hours you still don’t have points, here are the steps for you to contact us in the app:

  1. Select More
  2. Choose Careers, Contact & Legal
  3. Select Contact Us
  4. Enter your comments regarding your order, including your order number, subtotal, and if there’s any reason you think you might be missing points (example: forgot to scan)

You're leaving McDonalds.com

Select a delivery partner to continue
Please select a McDelivery partner
Delivery From
You are leaving McDonald’s to visit a site not hosted by McDonald’s. Please review the third-party’s privacy policy, accessibility policy, and terms. McDonald’s is not responsible for the content provided by third-party sites.

You're leaving McDonalds.com

Select a delivery partner to continue
Please select a McDelivery partner
Delivery From
You are leaving McDonald’s to visit a site not hosted by McDonald’s. Please review the third-party’s privacy policy, accessibility policy, and terms. McDonald’s is not responsible for the content provided by third-party sites.