What if I have an issue with Mobile Order & Pay or want a refund?

March 31, 2023

If you experienced an issue with Mobile Order & Pay (excluding delivery) or are requesting a refund, please return to or contact the restaurant at which you made your purchase.

If you placed a McDonald’s app delivery order, first, check the Vendor Name to identify whether Uber Eats or DoorDash was handling your order, and please contact Uber Eats at: 1-866-987-3744 or DoorDash at: 1-833-510-0332. Orders placed via Uber Eats, DoorDash, GrubHub or Postmates directly should be addressed with those delivery partners for resolution.

Earn points on delivery or pickup via the app

McDonald's app

Download the McDonald’s app & start earning points.*
McDonald's app

Download the McDonald’s app & start earning points.*
McDelivery Partners
*Must opt-in Rewards to receive points on eligible purchases in the app. You will not earn points when ordering delivery through this website. To earn points on your delivery order, order McDonald’s app. Prices for delivery may be higher than at restaurants. Delivery/other fees may apply.