Why aren't my funds loaded in the McDonald's app?

September 16, 2026

Most funds appear shortly after being added. If your Arch Card Balance has not updated, confirm the transaction was completed and refresh the app. If the issue persists, please visit McDonald's Feedback or contact Customer Care at 1-800-244-6227.

However you want to order, make sure it’s easy

*Must opt-in to Rewards to receive points on eligible purchases in the app. You will not earn points when ordering delivery through this website. To earn points on your delivery order, order McDelivery in the McDonald’s app. Prices for delivery may be higher than at restaurants. Delivery/other fees may apply.