COVID-19 FAQs

Find detailed responses to questions on McDonald's COVID-19 response.

McDonald's is here to answer your questions surrounding COVID-19 and our operations during the current Coronavirus pandemic. Refer to our COVID-19 FAQ for how we've remained committed to protecting the well-being of employees and customers while taking steps to best serve you.

Where can I get more information about this issue?

Information about COVID-19 can be found on the Center for Disease Control website.

Is it safe to eat McDonald's during coronavirus?

COVID-19 is not a foodborne illness according to the CDC’s frequently asked questions. While it may be possible to become infected if an object that has the virus on it comes in contact with a person's mouth, nose, or possibly their eyes, this is not thought to be the main way the virus spreads. Additionally, before preparing or eating food, it is important to always wash your hands with soap and water for 20 seconds for general food safety.

What is McDonald's doing to help prevent the spread of COVID-19?

The health and safety of restaurant employees and customers is a top priority. In addition to our standard sanitation procedures, as part of McDonald's response to coronavirus, our restaurant teams have:

  • Increased the frequency of cleaning, sanitizing, and disinfection of high-touchpoint surfaces,
  • Continued our high standards of promoting regular and thorough handwashing and reminding our crew members of our best practices for personal hygiene,
  • Where available, increased the use of alcohol-based hand sanitizer as a supplement to frequent handwashing,
  • Trained our crew members of current social distancing procedures (when required by state or local regulations),
  • Implemented contactless operations, and
  • Required any employee who is ill to stay home from work.

Additionally, we are providing scenario-based guidance to restaurant management on how to work through various COVID-19 related situations, and communicating health and safety guidance updates from federal health authorities. We will continue to evaluate all safety measures currently in place, and adjust accordingly as we remain focused on the health and safety of restaurant employees and you, our customers.

What are McDonald's hours during coronavirus? When will they go back to the hours I am used to?

Due to past and current state and local regulations, some restaurants have had to adjust their operating hours. We are committed to serving you your McDonald’s favorites. Please check for the hours of operations on the McDonald’s app or website. 

Is McDonald's allowing employees to wear gloves or masks to curtail the spread of COVID-19?

McDonald’s restaurant employees are allowed and encouraged to wear masks or face coverings for their personal safety, unless when mandated by state or local guidance due to “high” COVID community levels. In that event, masks are required to be worn by crew.

We continue to review public health guidance to ensure that we have the right policies in place to help prevent the spread of the virus.

Why is my McDonald's Restaurant closed? When will it reopen?

While more than 99% of our restaurants are open, we continue to act in line with local regulations, which unfortunately does mean that restaurants in select locations may be operating on limited hours or may be closed temporarily in an effort to protect the health of our people and you, our customers. Up-to-date information about restaurant hours or dates of re-opening will be available through the McDonald's app.

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